We are proud of our reputation for freshness and quality. However, sometimes the life of your flowers can be shortened for reasons over which we have no control. These include things like grower production, extremely high weather temperatures, transportation issues and so on. Therefore, if your flowers wilt within 24 hours of delivery, and you’ve looked after them according to the care instructions please contact us on 1800 466 534 and we will investigate the situation for you immediately. We do not offer refunds, however if it is deemed that the flowers did not last as long as reasonably expected or that the incorrect flowers had been sent, then we will arrange for replacement flowers to be sent as soon as possible with our sincere apologies and compliments. By ordering on this website you are accepting these conditions.

All complaints, questions, concerns regarding your flower order must be received with 24 hours of the flowers being delivered so that the matter can be addressed.