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Contact Us: 1300 360 469
Lily's Florist has a professional team of flower experts waiting to take your call; whether the call is about placing a flower order, following up on a flower order, or simply making a change to an existing flower order.
Ring us
Monday to Friday 7am to 6pm, Saturday 7am to 12pm. A real person, in Australia.
Phone
Within Australia 1300 360 469
Outside Australia +61 2 8090 0577
Charged at a local call rate from Australian landlines. Mobile rates vary by provider.
Email
General enquiries [email protected]
Update an order [email protected]
Include your order number and we can find it faster.
Business hours
Monday to Friday 7am to 6pm
Saturday 7am to 12pm
Closed Sundays. Same day cutoff is 2pm weekdays, 10am Saturdays.
Office headquarters
Kingscliff Central
22/11-13 Pearl St
Kingscliff NSW 2487
22/11-13 Pearl St
Kingscliff NSW 2487
An office, not a shop. There are no flowers to buy here.
If you prefer, you can alternatively drop us a Facebook message, send us a Tweet, or simply drop us an email. One of our friendly staff will get back to you as soon as possible. So call us today to order.
Ask Lily, any hour
If it is outside business hours, or you would rather not ring, Ask Lily answers most of the common questions straight away.
Ask Lily · 24/7
Ask Lily Examples:
- What is your ABN number
- What is your cut off time
- Do you deliver to army bases
- How can I contact you
Compliments or Complaints?
Established in 2009. Lily's Florist Australia is family owned and operated. Our Office and Call Centre are located in Australia, and we support Australian workers.
Reputation is very important to us. We understand that when things don't go according to plan, it's very upsetting. We ask that if we make a mistake, as a first step, you contact us directly on the email address on this page, and give us the chance to make things right. If you love our flowers and service, then we'd love to hear from you and also ask that you give us a shout out on Product Review.
We're here to make you happy!
Compliments or complaints email
If it is about a specific order, a photo of the flowers as they arrived helps us sort it out quickly. There is more detail on what we need in our Terms and Conditions.
Lily's Florist is a trading name of United Florists Pty Ltd, ABN 17 830 858 659. Office headquarters Kingscliff Central, 22/11-13 Pearl St, Kingscliff NSW 2487. Postal PO Box 2023, Kingscliff NSW 2487. Australian owned and operated, delivering Australia-wide through a network of over 800 partner florists. Read our story or see our reviews.
