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  • Colourful Bunch With Free Chocolates

    Colourful Bunch With Free Chocolates

    From $76

    Bright, vivid colour, extremely awesome value, save $19 on these florist delivered flowers...

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  • Blush Pinks Arrangement With Free Chocolates

    Blush Pinks Arrangement With Free Chocolates

    From $80

    Blush me baby - with pink please. These are one of Lily's Florist's most popular flowers.

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  • Native Arrangement With Free Chocolates

    Native Arrangement With Free Chocolates

    From $80

    Long-lasting native wildflowers to freshen up your home + free chocolates to lift up your ...

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  • Bright Arrangement With Free Chocolates

    Bright Arrangement With Free Chocolates

    From $85

    Bright and beautiful! Could suit a new baby boy, a gift for a friend who works in an offic...

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  • Roses And Gerberas With Free Vase

    Roses And Gerberas With Free Vase

    From $90

    Thank Mum for her unconditional love through this simple gift of roses and gerberas in vas...

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  • Bright Bunch With Free Vase - By Lily's Florist

    Bright Bunch With Free Vase - By Lily's Flori...

    From $99

    Flowers delivered by Australia's best and most reputable delivery florist. Free vase!

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  • Natives With Free Vase

    Natives With Free Vase

    From $99

    Lily's Florist will save you an incredible $21 on this bunch of, all occasion, flowers.

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  • Simply Stylish With Free Chocs

    Simply Stylish With Free Chocs

    From $120

    Subtle mix of delicious season Lilies & free chocolates. Yummy! Save a huge $20.

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Lily's Florist | Customer Reviews | Have Your Say | Feefo

Feefo Reviews - Lily’s Florist

Recently, Lily’s Florist partnered with one of the only ‘true product and service’ review companies in the world - Feefo. Feefo’s customer reviewing process is so respected that the company has been endorsed by Google, which says a lot about the integrity of their company.

How Does Feefo Work

Lily’s Florist has spent countless hours integrating their system with ours. Meaning, that every time a customer of ours makes a real purchase of flowers, an email form is sent from Feefo asking our customer if they would like to review the flowers that were sent, or the service levels they experienced.

If our customer chooses, without incentive and completely voluntarily, to fill in the form, the review information is automatically uploaded to our review page that sits on the Feefo website. Lily’s Florist has no control over reviews and every customer, whether they order online or over the phone,  is given the opportunity to review our products and services. FEEFO randomly sends a maximum of 300 review emails out per month.

Integrity

Lily’s Florist partnered with Feefo because of the incredible system they offer their clients, and because of the high level of integrity in the reviewing process.

Unlike almost every other customer review website, reviews can only be done by people who have truly ordered flowers - whether their experience was good or bad. As mentioned above you are only allowed to post a review post purchase, there is simply no other way.

Putting Ourselves Out There

Signing www.lilysflorist.com.au up with a company like Feefo is really ‘putting ourselves out there...’. The reason for this is simple, and that is we always want to do better. Better products, better service levels - things we are always striving for.

How Reviews Help

Real and honest customer reviews provide Lily’s Florist with vital feedback on how our business is travelling and, most importantly, it helps us to really learn more about what is going on with our business from a customer's perspective.

Also, real customer reviews are a fantastic, public, forum for us to resolve issues that may arise with a particular flower order. Unlike most other businesses, where perishables are not involved.

Lastly, customer reviews are an uncontrived and honest way for our customers to express their opinions on our products and services. This process also gives future customers a way of assessing our products and services prior to making a purchase - thereby empowering potential new customer.

We take positive and negative reviews extremely seriously and assess each one. Negative are managed by a team of people and we will get back to p

Where you can see our reviews - onsite on Feefo page

The reviews for Lily’s Florist can be viewed on our client page on Feefo.

When you should post a review
 
  • Post purchasing flowers from Lily’s Florist
  • You will receive an email from from Feefo
  • The email form will be sent to you 10 days after your purchase, you can fill in the form any time after that
Why Post A Review
 
  • You had a great experience on our website
  • You felt safe while using our website
  • The flowers you sent arrived on time
  • The flowers made the recipient really happy - we like hearing these stories
  • Perhaps you chatted with one of our friendly staff members about your order and you were really happy with the service they provided
  • We love feedback - good or bad
  • Your experience with Lily’s Florist didn’t met your expectations
How To Post A Review

As mentioned, our reviews are completely genuine, and only people who have really purchased can post a review. Post purchase, like 10 days, you will receive an email from our review Partner - Feefo. The review will simply ask what your thought of the product you purchased, and the level of service you experienced. It should take you know more than one minute to fill out and send back.