Lily’s Florist Reviews

In 2019, Lily’s Florist partnered with one of the only ‘true product and service’ review companies in the world - Feefo. Feefo’s customer reviewing process is so respected that the company has been endorsed by Google, which says a lot about the integrity of their company. See what our customers are saying about us! Click here to read thousands of genuine reviews on our Feefo page

What Customers Are Saying About Lily's Florist

* Date range: January 1 to December 31 2024

Our customers consistently share their experiences with Lily's Florist, highlighting key aspects of our service that make their flower-giving moments special:

Website Experience & Ordering Process 

Our website is designed to make flower selection and ordering effortless. As one customer notes, it's an "attractive website, easy to negotiate with great prices. Plenty of choices too." This ease of use is consistently mentioned, with another customer appreciating the "clear pictures and clear n precise information" that helps them make confident choices.

Customer Service Excellence

Communication is at the heart of our service. This was particularly evident during the busy holiday season, when a customer shared: "Communication was great all round. Website noted all flowers may not be available for certain bunches, and soon after I placed the order, they sent me an sms and email advising they'd need to modify the ordered bunch at the local florist." Our staff's dedication to service is frequently praised, with one customer noting our "Lovely staff and answered all questions with confidence."

Delivery and Quality 

We understand the importance of reliable delivery and fresh, beautiful flowers. A customer highlighted our commitment to service even during peak times: "Placed an order late on Christmas Eve and it was delivered that afternoon...The recipient received an sms with a photo on their phone from the delivery person letting them know it was waiting for them." Another customer simply stated what we strive for with every order: "Easy to order. Arrived exactly as requested. Absolutely beautiful."

Impact on Recipients 

The joy our arrangements bring to recipients makes our work truly meaningful. One customer shared how "the flowers you delivered look lovely and had the recipient in tears!" while another noted that their gift "made Christmas special for special people."

Value and Overall Experience 

Our customers appreciate the complete experience we offer. As one customer summarised: "Easy to use and always delivers what I order in a timely manner... Price was excellent and look forward to using Lily's Florist Australia again." Another customer shared their comprehensive experience: "The website was easy to peruse. There was a great variety of flowers and gifts available to send... The recipient was very pleased. Would recommend to others." Read this review here.

Recent Awards - 2024 Service Award

In 2024 Lily's Florist earned an award from Feefo for our commitment to customer service. Whilst things don't always go to plan they are almost always resolved in a positive light which is a testament to the huge amount of training, our Australian based, customer service staff receive each year. We are not a 'set and forget' flower delivery business. Unlike some of our competitors we are contactable 6 days a week by phone, email or live chat. Our contact details are very easy to find, in fact we have gone out of our way it designing the website this way. Feefo has recognised this and awarded us for it.

How Does Feefo Work

Lily’s Florist has spent countless hours integrating their system with ours. Meaning, that every time a customer of ours makes a real purchase of flowers, an email form is sent from Feefo asking our customer if they would like to review the flowers that were sent, or the service levels they experienced.

If our customer chooses, without incentive and completely voluntarily, to fill in the review service and product form, the review information is automatically uploaded to our review page that sits on the Feefo website. Lily’s Florist has no control over reviews and every customer, whether they order online or over the phone, is given the opportunity to review our products and services. Feefo randomly selects up to 300 customers each month to participate to ensure a manageable and representative sample of feedback.

Integrity

Lily’s Florist partnered with Feefo because of the incredible system they offer their clients, and because of the high level of integrity in the reviewing process. 

Unlike almost every other customer review website, reviews can only be done by people who have truly ordered flowers - whether their experience was good or bad. As mentioned above you are only allowed to post a review post purchase, there is simply no other way. 

Putting Ourselves Out There

Signing Lily's Florist up with a company like Feefo is really ‘putting ourselves out there...’. The reason for this is simple, and that is we always want to do better. Better products, better service levels - things we are always striving for.

How Reviews Help

Real and honest customer reviews provide Lily’s Florist with vital feedback on how our business is travelling and, most importantly, it helps us to really learn more about what is going on with our business from a customer's perspective. We actively monitor all reviews, both positive and negative, and strive to address any issues raised by our customers directly through the Feefo platform or via other means of communication. We see negative feedback as an opportunity to improve and make things right in terms of our products, customer service and website functionality.

Also, real customer reviews are a fantastic, public, forum for us to resolve issues that may arise with a particular flower order. Unlike most other businesses, where perishables are not involved.

Lastly, customer reviews are reviews are an uncontrived and honest way for our customers to express their opinions on our products and services. This process also gives future customers a way of assessing our products and services prior to making a purchase - thereby empowering potential new customer.

The reviews for Lily’s Florist can be viewed on our client Lily's Florist Reviews Feefo.

When you should post a review

• Post purchasing flowers from Lily’s Florist
• You will receive an email from from Feefo
• The email form will be sent to you 3-10 days after your purchase, you can fill in the form any time after that

Why Post A Review

• You had a great experience on our website
• You felt safe while using our website
• The flowers you sent arrived on time
• The flowers made the recipient really happy - we like hearing these stories
• Perhaps you chatted with one of our friendly staff members about your order and you were really happy with the service they provided
• We love feedback - good or bad
• Your experience with Lily’s Florist didn’t meet your expectations

How To Post A Review

As mentioned, our reviews are completely genuine, and only people who have really purchased can post a review. Approximately 10 days after your purchase, you will receive an email from our review Partner - Feefo. The review will simply ask what your thought of the product you purchased, and the level of service you experienced. It should take you no more than one minute to fill out and send the review back to Feefo.

How Can I leave a Review if I Never Received an Email

As Feefo only randomly sends emails to 300 customers a month, many people will miss the invitation to leave a review for Lily's Florist. But don't despair, as we can invite you. If you were not invited to leave a review you can do so by clicking this link.

However, these invitation reviews are monitored by Feefo and not by Lily's Florist. Therefore, to leave a review in this manner Feefo will require the following information:

• Your name
• You email address
• It must be at least 4 weeks after your purchase
• You must provide the company website address
• You must provide the product you bought
• You must provide an order number as per your email invoice
• You must upload a screenshot copy of your order email 

Once you have provided all these details to Feefo then hit the 'submit' button. Moderators will then assess the review and, provided the order is legitimate, you will be emailed an invitation to leave a review for Lily's Florist.

Frequently Asked Questions

How does the review process work?

After making a purchase of flowers from Lily's Florist, you'll receive an email from Feefo (our review partner) within 3-10 days of your purchase. You can then share your thoughts about both the product you purchased and the service you received either during the ordering process (if you ordered over the phone for example) or post-purchase. The process of leaving a review takes about a minute to complete.

Who can write a review?

Only verified customers who have made a purchase from Lily's Florist can submit a review. This ensures all feedback is genuine and based on real experiences with our products and services.

When will I receive the review invitation?

You'll receive an email from Feefo 3-10 days after your purchase. You can complete the review any time after receiving this invitation.

What can I review?

You can provide feedback on two aspects of your experience:

• The product you purchased (the flowers or arrangement)
• The service levels you experienced during the ordering and delivery process

Are reviews monitored?

Yes, staff from Lily's Florist actively monitor all reviews, both positive and negative. Good and negative reviews helps us maintain our service standards, products standards, and address any issues that may arise after you have ordered the flowers. We see all feedback as an opportunity to improve our products and services.

How are reviewers selected?

Feefo randomly selects up to 300 customers each month to participate in the review process. This ensures we receive a manageable and representative sample of feedback.

Can Lily's Florist edit or remove my review?

No, we have no control over the reviews. All feedback, whether positive or negative, is handled directly through the Feefo platform to ensure complete transparency and authenticity.

Why should I write a review?

Your feedback helps us improve our flower products and services and helps other customers make informed decisions about whether or not to use Lily's Florist. We encourage reviews whether you had a great experience or if something didn't meet your expectations.

Where can I read other customers' reviews?

All our reviews can be viewed on our dedicated Feefo page, which showcases genuine feedback from verified customers.

Is there an incentive for writing a review?

No, we don't offer incentives for reviews. This ensures all feedback is completely voluntary and unbiased.