Terms & Conditions Page | Lily's Florist Australia

Lily’s Florist™: ABN 1783 0858 659.

Customers of Lily’s Florist™ that order flowers from https://lilysflorist.com.au/, or any other subsidiary website, agree to the following terms and conditions. Lily’s Florist™ is entitled to change these terms and conditions at their own discretion. Lily's Florist is the #1 same day flower delivery florist in Australia.

Flower Delivery - snapshot

Lily’s Florist™ represents a hand selected network of skilled Florists Australia wide. Lily's Florist implement a strict membership criteria for our florists. In coming up with strict standards as with the florists we welcome on our team, we can give our clients the guarantee that they get only the best flower products from our store. Our proud florists are equipped with superior skills and experience to deliver the best every time.

Lily’s Florist™ offers a same day flower delivery service throughout Australia (except Sunday's), our standard delivery fee is $13. However, this fee may go up dependent on where you want the flowers delivered in relation to where our member florists are located. If extra delivery is required, Lily’s Florist™ will normally cover up to a certain amount, you will be contacted to discuss the extra delivery cost.

Whilst we do not guarantee times for delivery we do attempt to get flowers delivered within a reasonable timeframe. That is, flowers order the day before the delivery date will usually be delivered on the morning of the following day.

Flowers that have businesses as the delivery address will usually be delivered within business hours, up until 5pm. Flowers going to private home addresses may be delivered up until 7pm.

Please be aware that these times may vary if your order falls outside of a regular delivery area, or special occasions like Valentine’s Day, Mother’s Day, or Christmas. On these special occasions extra delivery costs may be incurred.

If you have ordered flowers that are going to lots or rural addresses Lily’s Florist™ cannot guarantee that your flowers will get delivered.

Lily's Florist delivers to every MAJOR town and city in Australia. There will be certain areas that our couriers are not able to deliver to due to regional pricing and availability. In this instance, we will contact you and refund your order in full.

Lily’s Florist™ does not deliver to PO Boxes, or Locked Bag addresses.

Alcohol cannot me order without ordering flowers, flowers that have had alcohol ordered with them will not be left with anyone who is under 18 years old.

When the product has been delivered by our trusted courier network, it is then the responsibility of the recipient to car for their products.

Flowers orders that are received after 5pm Friday will be delivered the following Monday.

Lily’s Florist™ does not guarantee delivery times.

Whilst Lily’s Florist™ does offer same day delivery of flowers to all parts of Australia there are some situations or exceptions where this may not be possible. This may include, but not necessarily limited to the following reasons:
  • Lily’s Florist™ has been provided with an incorrect address
  • There is nobody at the address the courier believes that there is a risk of theft or damage to the flowers – for example, no shade to leave flowers in
  • The recipients contact number is incorrect
Delivery Times – Metropolitan & Large Regional Areas

Lily’s Florist™ offers a same day delivery flower service Monday to Saturday. If you order flowers before 2pm, Monday to Friday, the day you want them delivered (except Saturday), Lily’s Florist™ guarantees that your flowers will be delivered before 5pm to a business address, and 6pm to a private residence. If you order flowers for same day delivery, for a Saturday, your order must be in before 10am on the Saturday you want them delivered. Any flower ordered after this time will be delivered as soon as possible the follwoing Monday.

Country – mainly rural areas

Lily’s Florist™ cannot guarantee orders will be delivered, same day, to rural areas. Those flower orders that cannot be delivered same day, will be delivered the following day.

Exlusion Areas - that is - we do not deliver flowers to the follow:
  • Merriwa, NSW
  • Katanning, WA.
  • Karratha, WA
  • Tom Price, WA
  • Newman, WA
  • Weipa, QLD
  • Hopetoun, VIC
  • Mungindi, NSW
  • Nannup, WA
  • Alice Springs, NT
  • Port Hedland, WA
  • South Hedland, WA
  • Ceduna, SA
  • York, WA
  • Paterson, NSW
  • Texas, QLD
  • Swifts Creek, VIC
  • Omeo, VIC
  • Click here for the entire list.

Extra delivery charges will apply or exceptions to same day delivery when:
  • A delivery for flowers falls out of our usual network of florists
  • Our couriers have attempted to deliver flowers but were not able to leave them, or the wrong address was given by the sender, ending up with a second delivery
  • Incomplete or incorrect recipients number was given
  • Our courier deems that there is a security risk to leaving flowers, be it animals, no shade, or theft
Confirmation Of Order

Once an order has been placed with Lily’s Florist™ it is the responsibility of the customer to ensure the details given are correct, this can be done with the order confirmation email sent, or by logging into your account. This order confirmation also becomes a tax invoice.

Order Cancellations & Changes

Whilst we do offer a same day delivery service of flowers we do expect that if you need to change details within an order you do so within a reasonable time frame.
Order cancellations will only be accepted if the order has not left the member florists business address.

Payment Options

We accept payment by Visa, Mastercard, American Express and PayPal
Lily’s Florist™ requires that customers pay a reasonable surcharge for paying with credit cards and PayPal. Those surcharges are as follows:

• Visa 1%
• Mastercard 1%
• American Express 3%
• PayPal 1.5%

Thee surcharges are also viewable during the purchase process.

Substitution Policy


All our flower bunches, arrangements, sheaths, and wreaths are individually crafted from the freshest flowers available in Australia. While we always strive to ensure that flowers are accurately represented in our photographs, from season to season and subject to availability, we may be required to substitute one or more flowers for a variety of equal or greater quality, appearance and value.


Extras (for example vase, teddy bear and chocolate) images are for display purposes only. Extras will depend on supply and may not be exactly as the picture.

Satisfaction Guarantee

Lily's Florist is proud of our reputation for freshness and quality. However, sometimes the life of your flowers can be shortened for reasons over which we have no control. These include things like grower production, extremely high weather temperatures, transportation issues and so on. Therefore, if your flowers wilt within 24 hours of delivery, and you’ve looked after them according to the care instructions please contact us and we will investigate the situation for you immediately. If it is deemed that the flowers did not last as long as reasonably expected or that the incorrect flowers had been sent, then we will arrange for replacement flowers to be sent as soon as possible with our sincere apologies and compliments. 

Time Frame For Complaints

All complaints, questions, concerns regarding your flower order must be received with 24 hours of the flowers being delivered so that the matter can be addressed.

Non Delivery

Non delivery complaints must be received within 1 month of the delivery date.

Need to know more? Visit our Customer FAQ page.