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Flowers to Colac, Colder Than the Coast

You meant to get down to Colac this month, and it did not happen. The person you are thinking of is still there, an hour past the coast and a few degrees colder, while you order from a screen. I'm Siobhan; my husband Andrew and I built this network back in 2009 for exactly that gap, the people you cannot reach in person when it matters. What you are really wondering is whether it lands as something made near them and fresh, or a box couriered down the highway from a city warehouse. Fair question, and an honest answer: a partner florist in or close to Colac makes your order up by hand and gets it to their door the same day, built that morning in town. Get it in by 2pm on a weekday and it is there this afternoon. Flowers do not close the distance. But made in their town and put in their hands today, they are you showing up the only way this week let you.

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Feefo verified reviews

A verified review from Colac

"I didn't actually see the flowers sent, but I was told that they were absolutely beautiful, so therefore I can recommend Lily's florist in Colac."

Lynne, verified customer

Read this review on Feefo

Siobhan and Andrew replied

Thank you, Lynne, and I'm so sorry for the loss behind this order. That you'd take a moment to write kindly of us at a time like this is not lost on us.

There's one small thing I want to be honest about, only because you were good enough to recommend us. We're not actually a shop in Colac. Lily's is a family business run up in the Tweed, and the bouquet you sent was made by a partner florist there in Colac, close to where it needed to go, so the hands that arranged it were near the person receiving it. That much was real. We're just the ones who took your order and made sure it reached them.

And you didn't see it yourself, which is its own particular ache when you're grieving from a distance. You had to trust a stranger's word that it was beautiful. I'm glad that word came back to you the way it did.

Thank you for letting us be some small help.

Why Colac Flowers Last Longer Than the Weather Suggests

Anna, qualified florist | North Carolina trained, fifteen years on the bench in cold country

People hear Great Ocean Road and picture mild, soft coastal air. Colac is inland and high, and it earns a hard frost. I learned the trade back in North Carolina, where winter is a proper season and cold-dry air will pull the life out of an exposed stem in a morning, so a Colac frost reads as familiar to me rather than strange. The Shire Office gauge reads a July morning low of 3.9 degrees, and on a still night the fog rolls off Lake Colac, the largest natural freshwater lake in Victoria, and the chill pools in the low streets. A bloke rang once from up in Queensland, sending to his mum in Colac, and would not believe me she would have to bring them in off the porch in July. It is a different country down here. Colac runs several degrees under Geelong on a winter morning, closer to Hobart than to the coast an hour east, and that one fact decides what I would send there and how I would want it delivered.

The part that catches people out is a good one. Cold is hard on a bouquet left out on a frosted doorstep, where wind and frost draw the moisture straight out of exposed petals and soft heads nip and brown by mid-morning. Get it indoors, though, and that same cold is the best thing going for it. Warmth speeds a flower's clock. Cool slows it right down. A rose that gives a Melbourne friend about a week will often give a Colac one closer to ten days, sometimes fourteen, in a cool lounge room. Chrysanthemums can run three weeks. A cool country room simply keeps a cut stem longer, and it is the one advantage nobody expects. An extra week in the vase matters most when there is nobody nearby to freshen it, which on an order sent from the city is usually the case.

So for Colac I lean on stems built for it: chrysanthemums, carnations, alstroemeria that actually prefers a cool room, natives like banksia and leucadendron, and the winter tulips and ranunculus that are at their cheapest and best through the colder months. The stock comes up the highway from the Melbourne Market at Epping and the flower farms of the Dandenong Ranges, a short hardy inland run by national standards, no ferry and no plane. Stems arrive a touch older than a city shopfront's, then Colac's cool buys most of that back. The difference is quiet but it is real: a bunch boxed in a city warehouse on a Tuesday and opened in Colac on a Thursday has spent two days in cardboard, while the one a partner florist builds the morning it goes out still has its full life in it. Send hydrangea and soft spring stems if you like, but keep them off a winter porch. Frost and thirst finish those first.

Colac VIC · the local read

The Colac cold works both ways

Colac is inland and high, and it earns a real frost while the coast an hour east stays milder. The same cold is hard on a doorstep and kind to a vase.

July morning low

Colac 3.9°C
The coast, an hour east ~7°C

Roughly three to four degrees colder on a still winter morning, with fog off Lake Colac.

On the doorstep

A frosted, shaded porch is a poor holding spot. In the cold half of the year, send to a hand or a covered, sheltered place.

Indoors

The cold slows the clock. Stems that fade fast in a warm city room keep going for days in a cool country lounge.

A rose, once it is inside

Warm Melbourne room ~7 days
Cool Colac lounge 10-14 days

How a Colac Order Actually Gets There

People picture a warehouse when they order to a country town from the city. In a place like Colac, a florist is still someone you walk into a shop and know by name, and that face-to-face trust is exactly what a sender three hours away is trying to buy from a screen. Colac does not work the warehouse way.

The other worry, and it is one a country town earns honestly, is whether an order to a place like this arrives at all. Regional addresses are exactly where flowers quietly go missing in this trade. The network is built so that a fogged-in lake road or a closed stretch of highway sends an order to another partner rather than stranding it, which for a town an hour from anywhere is the whole game.

There is no shed somewhere with 'Colac' on a label. Your order goes to a florist in or near town, made the morning it is delivered and driven round the same day. This is the whole reason we built it this way.

You won't be there to watch any of it, so here is exactly what happens once your order lands in the network.

What happens to your order when it hits the Lily's Florist network
1
Order online or by phone before 2pm
2
It goes to a partner florist in or close to Colac as a paid order
3
They build it that morning from their cool room
4
It is loaded for the Colac and Elliminyt run
5
Hand delivered to their door, same day

What People Send to Colac, and How to Get It Right

A lot of the orders into Colac come from grown-up kids who moved to the city, sending back to the people who stayed. Three occasions come up more than any others, and each has its own way of going right or wrong. If you just want to let someone know they are on your mind, a thinking of you bunch carries a lot of that on its own. The rest is timing and address, and that is where a bit of local knowledge earns its place.

Getting Funeral Flowers Right From a Distance

When it is a funeral, you are usually ordering from the city for a service you cannot get to, and you want the flowers to say what you would say if you were standing there.

Two things sort most of it. Flowers for the service go to the funeral director with the chapel and the date, so they arrive before it starts, and condolence flowers go to the family home. From what our florists have seen, getting that split right is what keeps a delivery from going astray on the hardest possible day. If the card stumps you, a name and 'thinking of you and your family' is enough.

Anna, qualified florist

White is the expectation here, and it is the safe one. Colac leans Catholic and Anglican, and in a Western Christian service families expect flowers, with white lilies, roses and chrysanthemums the usual reach. Red is fine in that tradition, which surprises people. Catholic families here tend to order for the whole arc. A spray for the vigil the night before, something for the Requiem Mass, graveside flowers on the day, and plenty ring back months later for a month's-mind or the first anniversary. I always steered senders to give the funeral director, Quinn or Hall in town, the church and the date rather than a guessed graveside time, because Colac's two cemeteries book through the Geelong Cemeteries Trust and not a local office. One thing the frost gives you: chrysanthemums in a Colac chapel in July will hold right through the service and the week after.

Sending Get-Well Flowers to Colac Area Health?

Someone you care about is in Colac Area Health, and you are too far away to sit by the bed. A get-well bunch is how you get into that room when you cannot be there yourself. It is the hospital the whole shire drives to, so a lot of these orders head for the one address.

The delivery is simpler than the worry makes it. From what our florists have seen, flowers go to the main reception, then a ward clerk carries them through to the bedside, usually within a few hours once someone is on a ward. Put the patient's full name and the ward in the notes. If you do not know the ward, the hospital switchboard can point the delivery to the right one, and on a short stay a home address as backup saves the flowers chasing someone already sent home.

Anna is firm on one thing before you order.

No lilies to a maternity or a shared ward. The pollen is the problem, and on a small ward a heavy scent is the last thing anyone wants. Send a box or a vase arrangement, never a wrapped hand-tie, because there is no spare vase sitting on a ward and a bunch will lie on a bench for hours until someone finds a jug. Keep it low and low-fragrance. A box of carnations and chrysanthemums will outlast the stay and travel better than roses in that dry ward air. If a lily is what they love, a pollen-free Asiatic is the only one I would send near a ward, because it is bred without the anthers that shed the pollen in the first place, and the florist has to know to choose it.

Someone Just Had a Baby, and You're Not in the Room

There is a new baby in Colac and you are not there to hold them yet. A bunch to the ward is you reaching into that room from wherever you are. Babies really are born at Colac Area Health, so a new-baby order here is a genuine hospital delivery to a new mum on the ward, the same as any city birth, and you want it to land on the right day.

Address it to the mother by name with the ward, and the staff will bring it through. Day one is chaos on a postnatal ward, so day two often lands better, and because these stays are short, a home address as backup is wise.

In a Colac winter a postnatal room runs warm and dry from the heating, which is hard on delicate stems, so this is not the spot for lilies anyway, pollen aside. I took enough new-baby orders over the years to know a new mum in a small room does not want a big scented arrangement fighting for the air. Something low and bright in a box, spray roses or bright carnations, nothing towering. Once it is home in a cool country lounge, it keeps going well past what a supermarket bunch would manage.

Order before 2pm on a weekday and the flowers are at their door in Colac this afternoon.

Browse Flower Bunches

Not Sure What Suits the Person You're Sending To?

Plenty of orders do not fit a neat occasion. A lot of them are the everyday one this town runs on: your mum or dad is in Colac, you are not, and you just want something good on the table to say you are thinking of them. Maybe they are in an aged-care room out at Corangamarah now, maybe still at home.

For an older person, I keep it low and simple. Especially in an aged-care room, send a box arrangement rather than a tall vase, so nothing tips over and nobody has to hunt for a jug, and lean on familiar stems, roses or daisies, the flowers they grew up with rather than something that looks like a magazine cover. Keep the scent light if the room is shared. If you would rather leave the choice to the bench, natives are the other safe bet for Colac, sturdy things that shrug off a cold morning and hold for weeks in a cool room. Tell the florist the colour you want and let them build from what came in strong that morning. Either way, you are not gambling. The native range is a good place to start.

Another verified review

"It was easy to use and lots of options available. The flowers were delivered so quickly and mum was thrilled."

Verified customer, Feefo · read on Feefo

Andrew and Siobhan replied

Thank you for this. A bunch to your mum, delivered quickly, and her thrilled at the end of it. That's the whole job done in one line. Colac is a fair way out in Victoria's western district, dairy country well past the edge of Melbourne, so a fast run there is not the given it would be in a capital city. It says the network reaches properly into a town that size. Good to hear the range gave you room to pick and it got to her in short order. Thanks for writing.

How to Order Flowers to Colac

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm on weekdays, 10am on Saturdays. On foggy or frosty winter mornings our florists plan the outlying and farm runs early rather than rush them, so the earlier your order is in, the better it sits in the day.

Delivery $16.95

Flat rate across Colac and Elliminyt, and out to the farms and newer estates around town. Long driveways, gates, and new-estate addresses where the GPS lags construction are worth a note in the order.

Winter Deliveries and the Cold Doorstep

Colac's cold is the one thing worth planning around. Sending from three hours off, the last thing you want is your flowers stiff and browning on the step before anyone is home to bring them in. In the cold months a shaded, frosted porch is a poor place to leave flowers, where wind and frost pull the moisture out of exposed petals within the hour. Where we can, our florists get winter deliveries to a hand or a covered, sheltered spot, and an authority-to-leave note with a safe place helps on a working day when nobody is home. The upside is the one only a cold town can offer: once the flowers are inside, that same chill is what keeps them going days longer than a warm city room would. Order before 2pm on a weekday and the flowers are at their door this afternoon.

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After You Order

Once you have ordered, it is out of your hands and into ours, which is the bit that makes people twitchy, so here is where it goes. Your order lands with us, we send it to a partner florist in or close to Colac as a paid order, and they build and deliver it that day. You do not see any of that happen, and the not-seeing is the hard part.

If anything looks off when it arrives, ring us on 1300 360 469 or email [email protected] the same day, while we can still do something about it. When you ring, a real person answers, 7am to 6pm on weekdays and 10am Saturdays, and can actually chase it down. The same-day call is worth ten reviews written a week later.

Another verified review

"Exactly what I needed, awesome service and great to deal with. Lovely flowers delivered correctly on time. Lovely person on the phone. I would definitely tell people to use them."

Verified customer, Feefo · read on Feefo

Siobhan and Andrew replied

Thank you for this. "Exactly what I needed" is a lovely thing to read, because it means the whole errand went the way you'd hoped in your head, no gap between the plan and how it turned out. The person on the phone is a big part of it. When there's someone real on the other end, you can say what you really mean rather than choosing from boxes, and things rarely get lost in translation. Colac has come up a fair bit for us lately, tucked out there in the western district, and it's nice to be trusted with it.

From Andrew, the other half of it

We have been getting flowers into Colac since 2009. One of our early florists, Will, set it up. He had been one of the best in Sydney before he came to us, and he found a florist on Murray Street willing to take our orders, a shop that worked with us exclusively until 2013 before the network here widened out. The one thing the years taught us about a town like Colac is funerals. An order at three on a Friday for a Saturday service asks the system to do what it cannot always do, so now we push people to lock service flowers in the day before, and if a timing looks tight we ring back rather than let it fail quietly. Better a phone call than a bad morning.

And if you do not hear back from them for a day or two, that is normal. People are often quietly wrecked by a good surprise. The order went where it was meant to go.

ABN: 17 830 858 659

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About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Siobhan Thomson
Co-founder, Lily's Florist

I have not stood on Murray Street myself, but Colac is in country we have been delivering to since the early days, back when Geelong and the western district were some of the first Victorian towns we built for. Andrew and I started this network in 2009 from our kitchen table in the Tweed, and it has grown to 800-odd partner florists around the country. We still run the whole thing as a mum-and-dad business, around school pickups and the dog, and the part I care about most is whether the flowers land right in a place I have never been.

If you want the long version, how a daggy Kingscliff gift shop we bought in 2006 turned into all of this, it is on our about page. It is a good story, and mostly true.

The original Lily's Florist shop in Kingscliff

The original Kingscliff shop, bought 2006. The brand and the network came three years later.