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Bonny Hills Flower Delivery, From a Partner Florist on This Route Since 2008

The orders coming into Bonny Hills almost always come from somewhere else. An adult son or daughter in Sydney or Brisbane, sending sympathy or a milestone birthday or a thinking-of-you to a parent who finally got the place near the beach. I'm Siobhan Thomson, co-founder of Lily's Florist, and I grew up in Taree, an hour and a bit south of here. Weekends were always the same. Mum and Dad would drive my brother Tyrone and me up to Port Macquarie to visit our grandmother, and we'd burn off Sunday lunch on Shelly Beach. So the stretch of coast you're trying to send flowers to is one I learned by sliding down its hills as a kid. The partner florist who handles Bonny Hills for us has been on this run since 2008. She's the reason this page exists in the form it does.

The flowers come in from Port Macquarie, twenty kilometres up the Pacific Highway. In summer that twenty kilometres inside a delivery van turns into a small heat problem, because the van interior climbs faster than the road temperature does. So Bonny Hills addresses get pulled forward in the morning route on the hot days, before noon if at all possible. The florist worked that out years ago. It's the kind of thing she's done for so long it stopped being a decision and started being habit.

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Why a Bonny Hills veranda is a different brief from a Taree backyard

Anna, qualified florist | a thing I had to learn the slow way, on the phones

This one took me a while to work out. Early on, when callers up and down the Mid-North-Coast asked for a recommendation, I'd default to the same product I would for an inland order. A Bonny Hills doorstep got the same suggestion as a Tamworth doorstep. The follow-up calls a fortnight later told me I had it wrong. The Tamworth roses lasted. The Bonny Hills ones didn't. It took a season of those small mismatches before I worked out that the problem had nothing to do with how the partner florist was building or holding the flowers, and everything to do with what the recipient was bringing them home into.

A garden rose petal has a soft cuticle. Salt spray off Rainbow Beach drifts inland on the same breeze you can smell two streets back from the sand, and it lands on every surface, including a vase next to an open window. The waxy cuticle on a banksia or a leucadendron does not care about salt. The almost-paper-thin cuticle on a garden rose does. So a rose by an open window in a beachfront unit measurably ages faster than the same rose three streets back in a closed room, and that's before you account for January humidity that sits at eighty per cent for three days running.

Three rules came out of those mismatches. Route the order in the morning, before the van interior climbs. Build the arrangement with at least two waxy-cuticle stems in the mix, banksia or leucadendron or wax. And for any address inside fifty metres of the surf, lead with natives. Roses are still fine in Bonny Hills. They're not the safest pick on a balcony fifty metres from Rainbow Beach.

How a Bonny Hills order actually moves from Sydney market to your mum's kitchen table

There is no warehouse off the Pacific Highway sending these out. The flowers come from a partner florist's cool room twenty kilometres up the road, made the morning of delivery. That's the whole point of the network.

What happens to your order when it lands in our partner florist's hands. The chalkboard lives above the bench in the Port Macquarie shop.

What happens to your order when it hits the Lily's Florist network
1
Order online or by phone before 2pm weekdays, 10am Saturdays
2
Sent straight through to the partner florist as a paid order
3
Built that morning from the cool room, conditioned on arrival
4
Loaded for the morning Bonny Hills run on hot days
5
Hand delivered to the address on the order, not a parcel locker

What people actually send to Bonny Hills, and how to get the order right

Three patterns cover most of what comes through. The fourth card catches everything else. Where the order has a sympathy weight to it, it almost always lands on the home rather than the chapel, and a separate funeral arrangement is timed by the funeral director if the family wants stems at the service too.

Sympathy in Bonny Hills tends to land on the home, not the chapel

When a death happens in a village this size, news travels through it within a day. The question facing the sender is usually not what to write but where the flowers should go: to the family's home, to the service, or to both.

Most Bonny Hills services run through Innes Gardens, twenty kilometres north in Port Macquarie. In our experience the chapel tends to run services on the hour with a tight window between them, which makes service-day flowers a coordination job. The funeral director, almost always Simplicity Funerals in Laurieton or one of the Port Macquarie houses, handles the timing once they know what's arriving. Home flowers are simpler. They land on a freestanding house, a front door, and usually a person who's already inside the house in the days after a death. We lean toward sympathy flowers for the home when the family will be gathering there, and a separate sheaf or wreath if there'll be a chapel service. A short card line works hardest here. Something like thinking of you all this week or so sorry for your loss, with love lands better than a long paragraph.

On the floristry side: the safe palette is white and cream. White roses, lisianthus, white chrysanthemums, dark green eucalyptus for structure. The chrysanthemum is the workhorse, fourteen days easy in a cool room or a kitchen, no fragrance, no pollen problem in a small space. The Oriental lily I'd skip for the chapel itself, because the perfume can be intense in a closed room with a lot of people. For a wreath or sheaf, the funeral director will brief the florist once they know what's arriving. The callers I helped with that exact request just needed permission to leave the timing in someone else's hands.

When the milestone is a seventieth or an eightieth, build for the room not the photo

Bonny Hills runs older than most coastal suburbs. The median age sits at fifty-one and almost a quarter of the village is over sixty-five, so milestone birthdays here are weighted toward the bigger numbers: a seventieth, an eightieth, sometimes the first big number after a partner has died.

The flowers usually land at a freestanding house with a garden path and a person who has been home all morning waiting. Nobody-home is rarely the worry. The worry the senders raise on the phone is different. They want flowers that look right when the recipient walks past them every day for a week, not just when they're photographed in the morning. So the question becomes vase life, not opening-day shock.

Anna, on what survives the week

Build with chrysanthemums, carnations, and one statement bloom. The carnation gets dismissed as a budget filler. It is one of the longest-lived stems on the bench. At the temperatures inside an air-conditioned Bonny Hills lounge it gives twelve to fourteen days easily. For an eightieth-birthday arrangement that has to hold up for the visiting grandkids on the weekend after the day itself, that's the difference between a Saturday flower and a still-handsome Friday one. Add in some scented stock if it's winter, and skip the heavy perfume lilies if the recipient lives alone in a smaller home.

Sending flowers to a parent you can't get to this month?

This is the order shape we see more often than any other for Bonny Hills. The sender is in Sydney, Brisbane, or Melbourne, and the recipient is the mum or dad who finally got the place opposite the beach. The sender wants to say something specific. They also want to know the flowers will land somewhere good.

We've been delivering to this stretch of coast since 2008, and our partner florist who runs the Bonny Hills route knows which streets sit a hundred metres from Rainbow Beach and which ones sit three streets back. That matters. A balcony arrangement near the surf needs different stems than a kitchen-table arrangement on Houston Mitchell Drive. A short note on the card carries more weight than people expect. Thinking of you this week, love from us all or Wish we were closer this weekend both do honest work. The flowers are the gesture. The card is the voice.

On stems for a parent with the place to themselves: pick a single-vase bunch the recipient can keep on the kitchen table without having to rearrange the room around it. Native mixes are a safe bet at any time of year, and they don't fill the place with perfume the way a full Oriental lily can in the first hour. Thinking-of-you arrangements in the $60 to $100 range cover most of what we send up this way.

Order before 2pm weekdays or 10am Saturday and a Bonny Hills address gets the flowers this afternoon.

Browse Flower Bunches

If none of the above quite fits the order you're trying to place

Plenty of Bonny Hills orders don't slot into the three patterns above. A new puppy. A pet that died. A friend who just moved into a new place near Bonny View Drive and you want to say welcome. A neighbour in Lake Cathie who fed the dog while you were overseas. Sometimes the shape of the order is just something thoughtful and not too obvious about it.

When that's the order, the pick we lean toward is a native-leaning bunch. Banksia, leucadendron, a couple of pink waxflower stems for colour, sometimes a king protea if it's coming through the market that week. They last. They photograph well in a coastal living room. They don't carry the funeral-and-wedding semiotic load that roses and lilies do, so they read as thoughtful without committing the sender to a specific occasion frame. If the recipient is on the older side, that's also the bunch most likely to make them say something about the bush they grew up in, which tends to be the response the sender was hoping for.

How to order flowers to Bonny Hills

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm weekdays for Bonny Hills addresses, 10am Saturdays. No Sunday delivery. On December public holidays the cutoff moves earlier, we ring through if anything is at risk.

Delivery $16.95

Flat across the postcode. Authority-to-leave is fine on a porch, the front door is the standard handover. We add a phone number to the run-sheet for the older recipients who may not hear a knock.

The summer routing protocol

From late November to March the Bonny Hills run sits inside a heat window. The Port Macquarie cool room sends stems out at four degrees, and the van interior climbs faster than the Pacific Highway temperature does, especially between noon and three. Our partner florist has been routing the Bonny Hills addresses early in the run on those days for years, before the van starts cooking. If you're ordering for a Friday afternoon delivery in February, the order does better placed by ten than by one. Order before 2pm weekdays or 10am Saturday and the flowers are at the recipient's door this afternoon.

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After you order

Once the order is placed, the partner florist in Port Macquarie picks it up inside a few minutes during business hours. The flowers are built that morning from the cool room and routed onto the Bonny Hills run depending on the time of day and the time of year. You'll get a confirmation by email when we receive the order. You won't always get a delivery notification at the moment of handover, because the driver is in the van and the ten or twelve drops on a typical run don't all sit on a digital trail.

If anything looks wrong on your end, the fastest fix is the phone. Call 1300 360 469 between 7am and 6pm weekdays, or from 10am Saturdays. Outside those hours, email [email protected] and we'll pick it up first thing.

From Andrew

The thing I tell people who are nervous about a long-distance order is that the silence after delivery is normal. A lot of senders expect a thank-you message inside the hour, and when nothing arrives by the next morning the brain starts inventing failures. In our experience the recipient is having a bigger moment with the flowers than the sender realises, and they often save the call or message for the evening, or for the next day when they can do it properly. If a few days have passed and you still haven't heard anything, ring us. We can confirm the delivery on our end. Most of the time the answer is that the flowers landed fine, the recipient just got distracted by their own week.

If anything ever does go wrong, the same number gets you us. We'd rather hear about a small problem on the day than have a sender wonder for a week.

ABN: 17 830 858 659

About the author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Siobhan Thomson
Co-founder, Lily's Florist

I grew up in Taree. Every weekend, Mum and Dad would drive me and my brother Tyrone up to Port Macquarie to visit our grandmother. She lived opposite Shelly Beach in an apartment that felt enormous to me as a kid. Sundays were always the same: a roast lunch we ate until we couldn't move, then a walk down to the beach to burn it off. Tyrone and I would slide down the steep hill onto the sand on our backsides while the adults took the car park route. I can still feel the sand in my shorts and the sting on my palms.

Andrew and I started Lily's Florist when our daughter Asha was a baby. We coordinate eight hundred plus partner florists from our dinner table now, including the one in Port Macquarie who joined us in 2008. The full story is on our about page if you want it.

Our Kingscliff shop

The original Kingscliff shop, bought 2006. The brand and the network came three years later.