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Lakes Entrance Flower Delivery

The hospital is not in Lakes Entrance. Anyone admitted from town is forty kilometres west at Bairnsdale, so a get well order addressed to the town has nowhere to land, and the same question runs through everything else going out. A funeral order wants the service date and the director handling it. For aged care it is the resident's full name and the facility, for a caravan park the booking name, and for a house up at Kalimna a mobile number, because a quarter of the beds in this town are empty on a given night. Get the destination into the notes and the rest is timing. Before 2pm on a weekday it goes that afternoon. Sunday nothing moves, because the market shuts Saturday and Friday stock will not hold that long.

“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade Suzette
“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade Suzette
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The cutoff

2pm weekdays, 10am Saturday. Somebody still has to build it and drive it.

The missing hospital

No acute hospital in Lakes Entrance. Anyone admitted is 40 km west at Bairnsdale. Wait for a general ward before you send.

The empty quarter

About a quarter of dwellings sit empty on a given night, double the state rate. A mobile on the order fixes it.

Who makes it

No shop of ours on the Esplanade. Your order lands with a florist in or near Lakes Entrance who buys their own stock and has the stems that day.

Mild days, warm nights, and no cold hour for the flowers to catch up.

Anna, qualified florist | fifteen years on the bench, and a shop floor at Salt

People assume a beach town is kinder to flowers than an inland one, and on the hot days it is, because Lakes Entrance barely sees the mid thirties. What it misses is the cold night. The January low averages 15.2 degrees four metres above the water, where inland Victoria at the same latitude drops to nine or ten. That drop is the difference. I had it off a shop floor before I could explain it: same bunch, same week, beach addresses tired first.

Respiration slows in the dark, it does not stop, and a warm night keeps the sugars burning. Soft heads go first, hydrangea worst. Sweet pea and freesia fail differently, in a shut-up holiday house with no air moving. For summer I take chrysanthemum, or leucadendron, technically foliage with coloured bracts and good a fortnight past everything around it. Carnation lasts longest per dollar, with one condition: keep the vase off the kitchen bench, because ripening bananas will curl a carnation inside a day.

Stock comes up from Melbourne Market at Epping, and three places break the cold chain: the market floor, the van, the doorstep. In most towns the doorstep is a footnote. In Lakes Entrance a quarter of the doors are shut, so it is the whole story. Sunday is the same argument: the market closes Saturday, and Friday stock held to Monday is not something I would put on anyone's bench.

Five Addresses a Lakes Entrance Order Runs To

Where the order actually ends up

The five destinations a Lakes Entrance order actually runs to, including the one that is not in town.

Address
Lands at
Put in the notes
Watch for
House, Kalimna or the ridge
Front door
Mobile, and a safe place
Steep drives. The letterbox is not the door.
Holiday unit or caravan park
The park office
Booking name, site number
Door surname is rarely the booking name.
Aged care
Reception
Resident and facility
A street address alone stalls at the desk.
Funeral service
The funeral director
Service date, who it is for
The family's street misses the chapel.
Hospital ward
Bairnsdale, 40 km
Patient and ward
Main reception first, then a ward clerk.

You will not be standing at whichever of these it turns out to be. The notes field stands in for you.

How a Same Day Order Reaches a Lakes Entrance Door

What happens to a Lily's Florist order once it reaches the network
1
Order and card message
2
Sent to a nearby florist
3
Built that morning
4
Out on the afternoon run
5
Handed over, or safe place

Fresh Flowers for the Three Reasons People Send

Nearly one in ten people here is widowed, double the state rate, which is why the first of these three comes up more than anything else. Three doors, three different jobs, and a boxed arrangement covers most of it.

Where service flowers actually go

Flowers do not fix this and you already know it. What they do is stand in the room you cannot get to. Condolences head to the house in the first few days. Flowers for the service go to the funeral director, with the service date and who they are for. Send those to the family's street and they land after everyone is inside. No fixing that tomorrow. I carried tributes into funeral homes around the Tweed and the southern Gold Coast for four years, and every director took them at the back door, never the front. Asha on my hip got me through more of those doors than my name did. Where a family has a connection to the Lake Tyers community we ask first, because every community handles it differently.

A tall standing tribute is wrong for an ashes wall. A lawn grave, a monumental plot and a memorial wall each take a different shape of tribute, and the cemetery on Palmers Road runs more than one. Ask the family which section. Small, weighted and front facing covers you when nobody is sure. If the card is the part you are stuck on, thinking of you and your family has never once been wrong.

Four hours from Melbourne, and the visits thin out

Four hours each way is a day gone, and the day is not always there. She is fine, and that is the awkward part, because nothing has happened and it has still been a while. Three aged care and retirement addresses in a town of five thousand, all taking flowers at reception. Give us the resident and the facility, and staff carry it through from there. Thinking of you beats get well when nothing is wrong, and the birthday that keeps coming up is an eightieth.

A box for a room, every time. No vase to find, no water for staff to change, nothing to go over when the door swings. Keep the scent down: in a shared room one resident's oriental lilies belong to everybody. On a dementia wing ask for familiar and non-toxic, because residents do sometimes taste the flowers or drink the water. Roses, daisies, lavender.

Address a hospital order to Bairnsdale

Ordering into a hospital you have never walked into is its own kind of helpless. The base hospital for the shire is forty kilometres west, so a get well order addressed to Lakes Entrance has nowhere to land. Patient and ward on the order. I did those runs myself out of the Kingscliff shop, 2006 to 2010. Murwillumbah Hospital, thirty-seven degrees, Asha screaming in the back and nowhere to park, and the flowers still went to reception for a clerk to log. Someone on staff walks them the last hundred metres, and it worked that way at every ward I ever carried into. If discharge is close, send it to the house.

Anna, qualified florist

Wait until they reach a general ward. Intensive care, high dependency, oncology and haematology tend not to take flowers, and one sent early sits at reception with nobody able to place it. Palliative is the exception, and the staff there know why. On a general ward, skip lilies and heavy scent and send it boxed, because a ward has no spare vase.

Just a bunch that has to arrive today.

See What Can Go Out This Afternoon

Still deciding?

None of those three fits. Fair enough.

Go natives. Protea, banksia, leucadendron. The waxy cuticle barely registers a warm coastal night and they hold shape on a doorstep longer than anything in the bucket. Expect a protea to drink hard, and its leaves to darken as the head pulls sugar out of them. Normal.

Let the Florist Choose

Lakes Entrance Delivery Questions, Answered Straight

Is there a hospital in Lakes Entrance?

No. Gippsland Lakes Complete Health on Jemmeson Street is a community health centre. General practice, allied health, no inpatient beds. Anyone admitted goes to Bairnsdale, and the order wants a ward on it.

Can flowers be delivered on a Sunday?

No. The market shuts Saturday, so Sunday stock would be Friday stock on its third day, and those two days come off the vase life at the other end. It bites twice a year: Mother's Day and Father's Day both land on a Sunday, which makes Saturday 10am the real deadline for both.

Can you do an Anzac Day wreath?

Yes, and it is a different job from a bouquet. A commemorative wreath is built flat on a backing so it can sit or lean at a service. It gets placed, and nobody hands it over. The Lakes Entrance RSL sub-branch on the Esplanade makes 25 April a real date. Give us a few days on it.

Four Years of Carrying Them In

"We had a shop for four years. Everything I know about where flowers actually end up, I learned carrying them in."

The original Kingscliff shop, bought in 2006. The brand and the network came three years later.

The original Lily's Florist shop at Kingscliff, bought in 2006

What Goes Wrong, and What We Changed

Troy rang about an order that missed its window. Nothing lost, nothing damaged. It arrived, and it arrived after the thing it was for. A birthday survives that. A funeral does not, and the run order matters more here than in a capital, because there is one road in and through January the Esplanade carries the whole lakes system.

The cause was the sheet. His delivery sat behind stops that could have waited an hour. We refunded and re-sent, which does not undo the timing. Then we changed the rule: time-sensitive occasions go first on the run now, ahead of everything, closest stop or not. It costs the driver kilometres, and it is the right way round.

Hand Delivered to Lakes Entrance, Six Days a Week

Same day

Order by 2pm weekdays. Saturday it is 10am, because the market has shut and the bench is a half day.

What it covers

Kalimna, Lake Tyers Beach, Nungurner and Swan Reach ride the same run.

Cost

Delivery is a flat fee and a run out here costs us more. We carry the difference, because a fee set at the real kilometres would stop people sending.

The address that may be empty

To a caravan park, motel or holiday unit it goes to the office, under the booking name and site number, because the surname on the door is often somebody else. One mismatch there stalls more orders than the summer traffic ever has. A fair few of these come from someone already in town who cannot get across to the park office themselves. Order before 2pm today and it is at their door this afternoon.

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After You Order

An order number lands in your inbox straight away, and the job reaches a florist in or near Lakes Entrance with your card message on it. If something looks wrong, send a photo within 24 hours, one of what arrived and one of the page you ordered from. Phone, email or live chat. It usually settles in one call.

A woman rang from Melbourne in 2012 about her mother's eightieth. Street right, house wrong. Her mum had moved up the hill two years before and nobody had told the address book. We got a mobile off her. The florist rang from the driveway. The address was the reason she gave for calling. The reason she rang was that she could not check for herself, and a phone number has been the first thing I ask for on an East Gippsland order ever since.

Siobhan on the quiet bit afterwards

The photo usually turns up within the hour. When it does not, that is almost never a sign anything went wrong. Older recipients put the flowers in water and think about the phone later. Give it a day, or ring 1300 360 469 and we will check for you, Saturdays until ten, which is also the cutoff. The flowers have already done their work in that room, whether she has managed to tell you yet or not. The card outlasts them by months, which is the part nobody expects.

Changes go to [email protected].

ABN: 17 830 858 659

We also deliver nearby

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Co-founder, Lily's Florist

I ran the deliveries myself out of the Kingscliff shop between 2006 and 2010, hundreds of them, into wards and funeral homes across the Tweed and the southern Gold Coast. Asha was in the car for most of the first two years. Everything on this page about where an order actually lands, I learned with a baby in the back.

Siobhan and I have run Lily's Florist as a partner network since 2009. The long version of how that happened sits on the about Lily's Florist page.