Flower
Delivery
to Lugarno

About Us Lily's Florist

Are you located in Lugarno?

No, we are not located in Lugarno. We are an Australia-wide network flower delivery expert with partner florists who deliver to all suburbs including Lugarno. We handle all orders and ensure quality delivery through our network of professional florists.

Are you Australian owned?

Yes, we are a fully owned and fully operated Australian business with ABN 45 123 456 789. All our employees are based in Australia.

Delivery Questions

Can I nominate a specific delivery time?

We do not guarantee specific delivery times, but we strive to deliver flowers as promptly as possible to Lugarno addresses. Traffic conditions in Sydney and weather may affect delivery times.

For special occasions such as funerals or important events in Lugarno and surrounding areas, we make extra efforts to ensure timely delivery. Similarly, for deliveries to schools in the area, we ensure flowers arrive before closing time (typically 3-4 PM).

Do you deliver flowers on Sundays?

Except for Mother's Day, we do not deliver flowers on Sundays in Lugarno or surrounding suburbs. You won't be able to select a Sunday delivery date in our shopping cart unless it's for Mother's Day.

Do you offer same-day flower delivery?

Yes, we offer same-day flower delivery in Lugarno from Monday to Saturday throughout the year, except on public holidays. To guarantee same-day delivery, please place your order by phone or online before 2 PM on the delivery day.

Orders received after 2 PM will be delivered the next day. Saturday orders received after 10 AM will be delivered on Monday morning.

Do you deliver to apartment blocks and waterfront properties?

Yes, we deliver to all apartment blocks and waterfront properties in Lugarno. It's essential that the recipient is home during delivery. If they're unavailable and we can't reach them via mobile, we'll return the flowers to our shop and discuss options like pickup or an additional delivery charge.

Local Area Information

Do you deliver to businesses in Lugarno?

Yes, we deliver to all business addresses in Lugarno. For business deliveries, please provide the business name, address, recipient's name, and any specific delivery instructions (such as reception desk or specific department).

Can you deliver to Lugarno Public School?

Yes, we deliver to Lugarno Public School and other educational institutions in the area. For school deliveries, please provide the school name, address, recipient's name, and specific delivery instructions. We ensure delivery arrives before the school closing time.

Do you deliver to St George Private Hospital?

Yes, we deliver to St George Private Hospital and all other medical facilities in the St George area that serve Lugarno residents. When ordering for a hospital patient, please provide the facility name, ward, bed number, and recipient's mobile number to ensure smooth delivery.

Do you deliver to areas around Georges River?

Yes, we deliver to all areas around Georges River including Lugarno, Peakhurst, Oatley, and other surrounding suburbs. Our delivery service covers all streets in Lugarno, including those with waterfront views.

General Ordering Information

How do I order flowers for delivery?

Visit our website to browse flower categories or use the search bar. Select your desired product, enter the Lugarno delivery address, choose the delivery date, select the size, and add to cart. You can also add extras like teddy bears or chocolates. Follow the checkout process to enter recipient and payment details.

What is the delivery fee?

We charge a standard delivery fee of $16.95 for all flower deliveries to Lugarno. For deliveries to more remote areas surrounding Lugarno, additional charges may apply, which we'll discuss with you before proceeding.

What happens if nobody is home for delivery?

For Lugarno residential deliveries, if the recipient isn't home, we'll leave the flowers in a safe location away from direct sunlight and street view. If that's not possible, we'll call the recipient to arrange an alternative delivery time or discuss other options.

Do you offer specific delivery times for funerals?

Although we typically don't guarantee specific delivery times, we make exceptions for funeral services. We contact the funeral directors to confirm the service time and date, ensuring flowers arrive prior to the service.

Customer Service

Can I call you with questions about my delivery?

Yes, you can call us during our operating hours: Monday to Friday, 7 AM to 6 PM, and Saturdays from 7 AM to 12 PM. Contact us at 1800 466 534 with any questions about deliveries to Lugarno.

What if my flowers didn't arrive?

If your flowers weren't delivered to a Lugarno address, please contact us immediately. We'll investigate and work with you on the best solution, which might include rescheduling delivery or offering a full refund.

What if I'm not satisfied with the quality of my delivery?

If you feel the flowers delivered didn't meet your expectations, please email us pictures of the arrangement (from both sides) within 24 hours of delivery. We'll review the issue and work with you to find the best solution.

Payment Information

Do your prices include GST?

Yes, all our prices include GST.

Can I get a tax invoice for my order?

Online orders automatically receive a tax invoice via email. For phone orders, you can request a tax invoice after placing your order.

When can I expect a refund if needed?

If we've agreed that a refund is the best solution for your order, you'll typically receive it within 24 hours. For PayPal payments, the refund generally takes around 24 hours to process.

Do you store my credit card information?

No, we do not retain any credit card information. All credit card details are stored securely by our payment gateway providers, Braintree and PayPal. We only retain order details and contact information for communication purposes.