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Bicton Flowers, Sized for the Room They Are Going Into

You keep meaning to visit. Then a fortnight goes by, and the drive out to Carinya or Braemar is still sitting on next weekend's list. Most people sending flowers into Bicton's aged care homes are doing it from a distance they cannot close as often as they would like. The flowers reach the bedside on a day you could not, and they stay in the room long after any visit would have ended. That gap, between where you are and where they are, is the whole reason people send. Plenty of the people in those rooms are Bicton to the bone, the ones who learned to swim at the old river baths and later stood at Point Walter watching grandchildren do the same. Getting them something that holds up in the room they are in now is the part we pay closest attention to. I am Siobhan, and I help run Lily's Florist with my husband Andrew.

For a suburb of under seven thousand people, Bicton holds three aged care homes, and two of them carry almost the same name. Carinya of Bicton is on Preston Point Road; Carinya on Bristol is a separate building on Bristol Avenue, same operator, different front desk. Send to the wrong street and the flowers reach a reception a couple of kilometres from the person they were meant for. So when an order comes through for a Carinya resident, we confirm the street before anything leaves, not just the name.

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Feefo verified reviews

A real customer review

"Ordered flowers whilst I was overseas so easy they were delivered to the right address and on the correct day. Very happy with this service."

Wendy, Feefo verified customer, ordered to Bicton

Read Wendy's verified review on Feefo

A note back from Siobhan and Andrew

Thanks Wendy. Ordering from overseas leaves you the least control once it is done. You enter the address from the other side of the world, on a clock hours off ours, and then it is out of your hands entirely. So the right address on the correct day is exactly the part you needed to go right, because it was the part you could not reach from there.

Australian natives are a fitting thing to send back this way, and getting them to the right door in Bicton when you were nowhere near it is the whole of what you were trusting us with. Good to have held up our end while you were away.

Siobhan & Andrew, Lily's Florist

What Changes When the Flowers Are Going Into a Shared Room

Anna, qualified florist | fifteen years on the phones, and aged care orders were the ones she slowed down on

When I worked the phones for Lily's, the orders going into aged care were the ones I took my time over. The question came up more than almost any other: what do I send to a home, and will it actually work once it gets in there. Bicton has three of these homes packed into one small suburb, which is unusual, so it is worth setting down what I told those callers.

Three things change once flowers are headed for a shared room. The arrangement has to earn a spot on a bedside table that already holds a water jug, a phone and a box of tissues, so a tall vase that swallows the whole surface is the wrong call. The scent has to stay low, because the person in the next bed did not choose to smell it and some of them are on oxygen. And the container has to sit still, not a glass vase that goes over if a carer brushes past with a trolley. A box arrangement, foam soaked so it waters itself, answers all three at once.

That is why I steer aged care orders toward chrysanthemums and carnations in a low box. Chrysanthemums give you a fortnight in a warm room and barely any scent. Carnations hold almost as long and do not bruise if they get knocked. The one place I change that is an Italian or strongly Catholic household, where a chrysanthemum reads as a funeral flower rather than a gift, so for them I send carnations and roses instead. I leave the lilies out of these orders entirely: the pollen drifts and stains, and it travels on clothing from one room to the next, which is the last thing a floor full of older residents needs. One caller had her heart set on a big oriental lily arrangement for her mum, who loved them; I talked her round to pollen-free Asiatics that look the same, and she rang back glad she had once she saw how close they were. Those Asiatics give you the lily look without the staining or the drift. Get those three right and the flowers do the one thing they were sent to do, which is get noticed.

How Same-Day Flowers Reach Bicton

There is no warehouse on Canning Highway sending these out. A partner florist near Bicton makes the arrangement the morning it goes, from a cool room, and it is at the door that afternoon. That is the whole point of the network.

What happens to your order once it reaches the Lily's Florist network.

What happens to your order when it hits the Lily's Florist network
1
Order online or by phone before 2pm
2
Sent to the partner florist as a paid order
3
Built that morning from the cool room
4
Loaded for the afternoon Bicton run
5
Hand delivered to the door or the front desk

The gerberas and chrysanthemums a Perth florist works with are grown at Floraco's greenhouses up at West Leederville rather than trucked across the Nullarbor, so they reach the bench fresh and have most of their vase life still in front of them.

What People Send to Bicton, and How to Get It Right

Bicton sends flowers for the reasons a settled, older suburb does: to mark a loss, to reach someone who has moved into care, to make a milestone birthday land when you cannot be in the room for it. The products above cover most of it. What follows is the part that is easy to get wrong. Even a Get Well order is often better sent to the house than a hospital ward, and Fremantle Hospital these days runs rehabilitation and palliative care rather than acute, so from what our florists see, flowers there are welcomed rather than waved off.

When a Bicton Family Has Lost Someone

A death in an older suburb often follows a long stretch in care, and the family has usually been bracing for it for a while without ever being ready. If you are a long way from it, and not even sure flowers are the right thing to send into that, they still are: they say what you would say if you could be there. The first question is then where they should go.

Before the service is arranged, send a condolence arrangement to the family home, not to the aged care home where the person died. Once a service is set, the funeral director takes flowers for the day with the date and the name on them. This is a strongly Catholic pocket of Perth, so a good share of Bicton funerals run as a Requiem Mass at the family's parish, with an arrangement to the church and a tribute graveside afterward. From what our florists have seen, those graveside flowers most often route to Fremantle Cemetery, which keeps separate Catholic, Anglican and general sections, so the director will tell you which one. Anglican services more often run through St Christopher's on Waddell Road, where white and simple is the rule. And in a community this Catholic the flowers rarely stop at the funeral; families send to the home again each year for the anniversary Mass. On the card, plain is kinder than profound. "Thinking of you and the family" says enough, and it pays to steer clear of "in a better place" or "everything happens for a reason" unless you know the family would welcome it. You can send to the home or to the service depending on where things stand.

Anna on getting a sympathy order right

A casket spray and a home arrangement are not the same order. The spray sits on top of the coffin and is sized for it; the home arrangement is for the kitchen table, where it has to outlast the fortnight of cards and casseroles that follows. For a Catholic Requiem, white still reads as the safe choice, and the Catholic families here tend to order on the generous side, a full spray rather than a posy. For the secular celebrations of life that are now the larger share, I would send Australian natives instead, banksia and protea, which say the person belonged to this place more than a sheath of white ever manages. None of it undoes the loss. It marks that someone noticed, which on that week is the whole job. The flowers will be gone in a week or two; the card, in my experience, gets kept for years, so write it like it matters.

What to Send Someone in Aged Care, and How to Get It Right

Most of our deliveries into Carinya and Braemar come from people who live elsewhere and cannot get there as often as they would like. The flowers are partly a gift and partly a way of saying you have not forgotten. And if the person you are sending to has dementia, and you are not sure they will even register the flowers arrived, send them anyway. On those days the gesture lands more for you than for them, and that is reason enough.

Reception takes the delivery, logs the name and a carer carries it to the room, usually within an hour or two, so there is no nobody-home problem and no need to panic about same-day timing. Address it with the resident's full name, the facility and the street, because of the two Carinyas. A room number helps but is not essential; the front desk knows its residents. A short line like "Thinking of you, Mum, back soon" does more than a long message no one reads aloud. The honest framing for this is a thinking of you arrangement.

Anna has a rule for what actually survives in there.

Keep it low and keep it unscented. A small box of chrysanthemums or carnations sits on the table without crowding it and holds for a couple of weeks. Skip freesias, stock and heavily scented roses; in a shared room the smell is someone else's problem too. And if the resident has dementia, familiar flowers do better than anything exotic, the roses and daisies they have known their whole life, in a container that cannot tip. From what came back down the phone, the colour is the first thing a resident takes in, well before any single flower, and the card tends to stay propped on the bedside long after the petals have gone.

Is a 90th Too Big to Mark From the Other Side of the Country?

An eightieth or a ninetieth in Bicton is often organised by children and grandchildren who are scattered, and the person sending the flowers feels the distance every bit as much as they feel the occasion. Ninety years is the thing being marked, not just another birthday, and the flowers are there to say a long life was noticed.

If the birthday is at a house, a safe drop at the door works when no one is home, with a note left for them. If it is at one of the care homes, the same room rules apply as above: sized for the bedside table, not a centrepiece that takes the whole thing over. Age-specific is worth leaning into here, an 80th or a 90th arrangement built for the day.

The instinct at ninety is to go bigger. Resist it. The arrangement that wins is the one that fits where the person actually sits. A single cheerful bunch of gerberas or carnations in birthday colours, in a low vase or a box, reads as celebration and still leaves room for the cards and the cake. The lavish thing photographs well and then spends a week being shifted off every surface it is put on. For someone living in a room, smaller and brighter beats big every time.

Order before 2pm on a weekday, or by 10am Saturday, and the flowers can be at the door, or the front desk, the same day.

Browse Sympathy Flowers

When None of These Is Quite the Order You Are Placing

Plenty of Bicton orders do not fall cleanly into a loss, a birthday or a care home. A retirement, a thank you to the neighbour who has been quietly checking in, a just-because for someone who has earned one.

On the phones, when a caller could not decide, I pointed them at Australian natives nearly every time. Banksia, protea, a bit of kangaroo paw: grown here in WA, holding for two weeks in a warm room, no pollen to drop and nothing to overwhelm a small space. If the order needs to read as something more formal, a retirement, say, or a thank-you to someone who would notice the difference, lisianthus is the quiet upgrade: it reads expensive, lasts a good two weeks, and carries no pollen risk either. When in doubt, send the thing that lasts and reads as local.

How to Order Flowers to Bicton

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm on weekdays, 10am Saturdays, no Sunday delivery. In summer the sea breeze does not reach Bicton until the early afternoon, so a morning drop spares the thin-petalled stems, hydrangea and sweet pea especially, a few hours on a hot doorstep.

Delivery $16.95

Most Bicton homes have clear street frontage, so a safe drop works if no one is in. Some older blocks are dual-occupancy on a shared driveway, so add the unit or a front-or-rear note if yours is one. For the gated places near the river, a contact number on the order saves a second attempt.

Aged Care and Facility Delivery

All three homes inside the suburb, Carinya of Bicton, Carinya on Bristol and Braemar Lodge, take flowers at reception, where staff log the name and a carer carries the arrangement to the room. Give the resident's full name, the home and the street; with two Carinyas trading under almost the same name, the street is the part that has to be right. Keep arrangements small, stable and low-scented for shared rooms. Order before 2pm and it can be at the home this afternoon.

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After You Order

Once your order is in, it goes to a partner florist in or close to Bicton as a paid job, gets made that morning and heads out on the afternoon run. You will get an order confirmation by email. The flowers themselves are hand delivered, so there is no tracking dot to watch creep across a map, which is the part most people find hardest after they have clicked pay.

One thing worth knowing before it arrives: a good arrangement often looks a little different from the website photo, because a working florist builds it from whatever is freshest that morning rather than copying a stock image. That is the arrangement doing its job, not a mistake. If something genuinely looks wrong, though, or you are not sure it has landed, call us on 1300 360 469. We answer 7am to 6pm on weekdays and from 10am on Saturdays, and you can email [email protected] any time. A real person picks it up. We deliver across the rest of Perth too.

From Andrew, on the order that taught us to ask which Carinya

The mistake this suburb used to cause us was the two Carinyas. Same operator, same name, two streets, and an order would go to Preston Point Road when the resident was on Bristol Avenue. The flowers were fine. They were just at the wrong front desk, a couple of kilometres away, on the one afternoon they needed to be in the right room. We re-made the order and ran it to the correct address that evening, but a wasted run is still a wasted run. So we changed how a facility order gets taken. Before anything leaves, we confirm the street, not just the name of the home. Small change. It took the worst version of that failure off the board.

If it is going to one of the homes and you are unsure of the address, give us the resident's full name and we will get it to the right Carinya. And if you do not hear anything back for a few days, do not read into it; older recipients and grieving families are rarely quick to the phone, and the flowers will already have said what you wanted said.

ABN: 17 830 858 659

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Siobhan Thomson
Co-founder, Lily's Florist

I will be honest: I have not stood on a street in Bicton, and I am not going to pretend otherwise. What I do know is the network that gets flowers there. Andrew and I bought a flower shop in Kingscliff in 2006, and three years later, in 2009, we started Lily's Florist from a spare room, sending orders to a handful of florists by fax. Perth and regional WA were part of that reach early on.

That handful grew into more than eight hundred florists around the country, and what has not changed is how it works: a working florist near the delivery address, making the order the morning it goes out. You can read the whole story on our About page. If you would rather talk it through, the phone is answered by one of us or our team, not a call centre.

Our Kingscliff shop

The original Kingscliff shop, bought in 2006. The brand and network came three years later.