If it is going to a hospital bed in Box Hill, the address does more work than the flowers do. Numbers 1 and 8 Arnold Street are two different hospitals, one private and one public, and the public one runs two buildings on two different streets. Put the full patient name, the ward and the building in the notes and the order lands at the right reception first time. In our experience reception to bedside adds another half hour to three hours on top of the delivery, so an early order reaches the bedside the same day and a two o'clock one might not. Sending to a flat in one of the towers? Same day still works before 2pm, and a mobile number in the notes is what gets a driver past the intercom.
2pm on a weekday is a bench and run window. The florist needs the afternoon to build the arrangement and cross the suburb. Saturday closes at 10am.
Four addresses take nearly all of them: apartment towers, two hospitals on Arnold Street, aged care on Thames Street, houses.
Air conditioning does. Sweet pea drops from a week to under two days beside an outlet, and 53% of homes here are flats.
We have no shop in Box Hill. A florist near the suburb makes the arrangement up that morning. The trade is set out below.
We have never had a counter in this suburb and we do not employ the person who makes your flowers. A florist close to the area puts the arrangement together on the day from their own cool room. If you live here and want to stand at a counter and point, a shop on Whitehorse Road beats us on that. And the photograph on any product page is the premium size, which is how the whole trade photographs and still catches people out. What you get is an order that does not hang on one shop being open and staffed on a Tuesday in February.
Ask where the vase is going to stand before you ask what is going in it.
People worry about a Melbourne February and they worry about the wrong month. A doorstep here is survivable. What kills a bunch is a two bedroom flat with the air conditioning on and one spot for the vase, a metre and a half from the outlet.
I noticed it first on the flat deliveries. Dry air pulls water out of the petals faster than the stem can lift it, and the edges go papery from the outside in. Hydrangea is the quickest to go, sometimes inside an afternoon. Send carnation or a cymbidium orchid to a flat. Waxy petals barely register dry air. Keep the vase off the counter the fruit sits on, because ripening fruit gives off ethylene gas and it shatters carnation inside a day. Get the position right and a fortnight is normal.
Days at 20 to 24 degrees, the band this suburb runs most of the year. Draft column is a vase within a metre and a half of a running outlet.
The person choosing the stem is never the person choosing where the vase goes.
At a ward desk none of that applies, because nobody there is going hunting for a vase. A boxed arrangement turns up ready to sit on the bedside table.
Shop flower arrangementsMelbourne's flower market at Epping trades from half past three in the morning and shuts by seven, so a florist's day is built backwards from dawn. Our 2pm cutoff is set by that clock.
Under-fifteens are half the state average here and there are two acute hospitals inside the postcode, so the occasion mix looks nothing like the suburb next door. Most of it is ordered by somebody who is not in Box Hill and often not in Australia. New baby orders run steady behind the three below.
A Ward at Box Hill Hospital, or Epworth Across the Road
You have a ward number off a text message and no idea whether it is still current. Building A is on Arnold Street and Building B is on Nelson Road, so the notes need the building as well as the ward. If the number is a day old, the switchboard will confirm the ward before you order. Hospital flowers and get well flowers both do better ordered early.
Low scent, low pollen, in a box. Nobody on a ward is going hunting for a vase, so a wrapped bunch becomes a job for a nurse with fourteen other things on. Epworth prohibits lilies by name. On the card, Thinking of you, hope you are on the mend does the whole job.
White Carries Across Nearly Every Tradition in This Postcode
You are still working out where the service is and what the family would want. Flowers are a small thing against what has happened, and they are still what you send when you cannot be in the room. Condolences go to the house. Service flowers go to the funeral director with the date on them, and Le Pine on Whitehorse Road has twenty-five car spaces off Linsley Street, so early beats on time. Keep the card short: thinking of you and your family this week is enough. More people in this postcode speak Mandarin at home than speak English, so tell us how the family name should be written and whether the message goes in English. White sympathy flowers or funeral flowers both work.
On the two that catch people: keep red out of a sympathy order here. Chinese, Vietnamese and Buddhist services tend to read it as celebration, and that includes a red accent buried in the foliage. The exception runs the other way: for a Hindu family an all-white western wreath is usually the wrong answer, because the garlands are the family's own work and flowers to the home come after the cremation. Chrysanthemum is the third one that holds in a flat, and it is the one I would ask about before sending it to a house here. Ask the family whether they have a preference. One question, and most of the guesswork goes.
Do Graduation Flowers Really Only Happen in November?
Somebody in the family has finished, and the handshake is happening somewhere you will not be. Deakin's Burwood campus graduates twice a year, February or March and again in June or July, and Box Hill Institute is on Whitehorse Road inside the suburb, so graduation flowers here are an autumn job and a winter one. Skip the venue, because the graduand has no fixed address that day. The house the night before or the workplace the morning after both have somebody in them to take it.
June to August is the best flower buying of the year in this state and nobody says so, because it is not a gifting season.
Into a ward before 2pm on a weekday and it is at reception the same afternoon.
Shop hospital flowersNot sure what to send?
Most of the calls I took were from people with no idea what to send. Ordinary call. Nothing awkward about it.
Anna's answer here is a cymbidium orchid. One spike, five or six blooms opening along it in turn, and nothing else needed in the vase. A fortnight to three weeks at room temperature, so it is still going after the visitors have stopped coming, and it is right in a Chinese or Buddhist household where plenty of western gift flowers are not. Otherwise florist's choice uses what came in fresh that morning.
Yes, and in our experience the flowers stop at main reception, then a ward clerk carries them the rest of the way. Intensive care and oncology wards generally take none at all, so ring the switchboard first.
The driver makes one attempt. Most of the residential towers here have no concierge and nowhere safe to leave a box. A mobile in the notes is the fix.
Flowers for a service want to be with the funeral director the day before. Same morning is a gamble and we will say so on the phone before you pay. If the service is today, ring 1300 360 469 before 2pm.
Yes, to reception. The Uniting AgeWell home spreads a hundred and twenty beds across eight cottages under one street number, so name the cottage in the notes.
Browse by what you are sending
2pm weekdays for same day, 10am Saturday, no Sunday. Delivery is $16.95 across 3128 and out to Mont Albert.
The apartment and the tower name wherever one street number covers more than one building, plus a mobile for the recipient. A landline is worth nothing at four in the afternoon.
Rail Loop work has taken most of the kerbside loading on Whitehorse Road and it will for years yet. Morning orders get the easier run.
Almost everything here ends at a desk, and a desk needs more than a street number. Box Hill Hospital takes visitors from 8am to 8pm and Epworth most wards from 10am, and in our experience a delivery can land outside those windows because reception holds it. I did the hospital and funeral home runs myself around Tweed Heads and the Gold Coast between 2006 and 2010, usually with Asha on my hip because she would not be left in the car, and a toddler at a reception desk turns out to be the fastest way ever invented to get somebody to look up a patient. Different city, same desk.
Flowers never go in a parcel locker. A sealed metal box with no water and no air is not a delivery point for something alive. Order before 2pm and it is at the address that afternoon. At a hospital, the walk to the ward is on top of that.
An order number reaches your email as soon as the payment clears, and the job goes out with the address, the unit or ward, and the card message attached. If something is wrong, ring 1300 360 469 between 7am and 6pm on a weekday and send a photo that day. A photo the same day gets the order fixed. A photo on Thursday about a Monday delivery gets an apology.
The part nobody warns you about is the silence. You send flowers to a ward or a nursing home, hear nothing for days, and start wondering whether they turned up at all. They almost always did. New mothers are asleep, patients are on medication, and somebody eighty-seven and very tired does not reach for the phone to say thank you. Order from another time zone and that wait feels twice as long. The flowers did their work at the other end the moment they arrived, whether anyone has managed to tell you yet or not. Ring and ask us if you want to know it landed.
The delivery we get wrong most often here is to a flat nobody could get into, and it is nearly always one placed late with no mobile on it.
ABN: 17 830 858 659
Nearby suburbs we deliver to
Same 2pm cutoff on each, and each of those pages carries what is different about getting into that suburb. The full list sits on our Melbourne delivery locations page.