No, we don't have a physical shop in Bungalow. Instead, we partner with a network of expert local florists across Cairns and surrounding areas like Palm Cove, who create and deliver our awesome flower arrangements for us. This approach ensures you receive the best flowers possible in the quickest possible time, supporting local Cairns businesses. Our delivery network covers all of Bungalow and surrounding suburbs with the same care and attention.
Below you can see the delivery area of our partner florists.
Our Australian Business Number (ABN) is 1783 0858 659.
We deliver flowers to Bungalow and the greater Cairns area Monday to Saturday. Our goal is ensure your flowers arrive fresh and on time especially for time sensitive occasions like funeral, though specific delivery times cannot be guaranteed.
Yes, for same day delivery to Bungalow addresses, please place your flower order before 2 PM (AEST) Monday to Friday, and before 10 AM on Saturdays.
We charge a delivery fee of $16.95 for all deliveries to Bungalow and nearby Cairns suburbs. If your flower order falls out of our partners delivery zone an extra delivery fee may be incurred.
Yes, we frequently deliver to Cairns Base Hospital on The Esplanade, which is just a short distance from Bungalow. When ordering for hospital patients, please provide the ward name of number, their room number, and patient's full name and mobile number. We cannot deliver to patients in ICU so please order flowers once you know that they have been assigned a bed or room.
You can include special instructions in the customer notes section on the checkout page. Our florists will do their best to accommodate requests such as colour preferences or specific flower inclusions, based on seasonal availability.
Yes, all our deliveries include care instructions tailored to Cairns' tropical climate. For delicate tropical varieties that are popular in the region, we include additional care tips to maximise longevity.
You can reach our customer service team Monday to Friday from 7 AM to 6 PM, and Saturday from 7 AM to 12 PM. Contact us at 1800 466 534 for any questions about deliveries to Bungalow.
If your flowers weren't delivered to a Bungalow address, please contact us immediately. We take non-deliveries very seriously and will work with you to find the best solution, which may include scheduling a new delivery or providing a full refund.
If you feel the flowers delivered didn't meet your expectations, please email us photographs of the arrangement (from both sides) within 24 hours of delivery. These photos help us assess the issue properly. We'll review your concerns and work with you to find an appropriate solution.
We'll do our best to accommodate changes if the order hasn't been processed yet. Please contact us as soon as possible with your order number and the requested changes.
If we've agreed that a refund is the appropriate solution, you'll typically receive it within 24 hours. If you've paid via credit card, please allow 3-5 business days for the refund to appear in your account. If you notice any issues with your refund, please contact us and we'll investigate immediately.
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