Echuca wasn't just another pin on our delivery map when we started expanding into regional Victoria back in 2009. The whole Goulburn Valley and Loddon Mallee region had been calling our shop for years, literally. Back when we had florist shop in Kingscliff, we'd get these calls from people from our area wanting to send flowers to their families along the Murray. "Can you get flowers to my mum in Echuca?" they'd ask. "What about Shepparton?" "Bendigo?" We said no so many times it actually hurt.
The thing about river towns is they're connected in ways city people don't always get. Someone's cousin lives in Moama, their daughter's studying in Bendigo, their best mate retired to Shepparton. These communities are woven together like the Murray itself, winding through their lives. When we finally partnered with our first florist in Echuca, it felt like we'd unlocked this whole network of love and connection that had been waiting for us.
That florist we approached, bless her, she got it straight away. No fancy explanations needed. Just "we'll send you orders, you make them beautiful, everyone wins.".
Our partner florist in or very close to Echuca aren't sitting in some warehouse pumping out identical arrangements. They're actual florists with actual shops, who know which flowers cope with those scorching summer days when the paddle steamers are packed with tourists. They understand that a sympathy roses for a farming family needs a different touch than anniversary flowers for the couple celebrating at the Port of Echuca.
These florists source their blooms with the seasons in mind. They know January in Echuca means different flowers than July.
And here's something we learned early on. Regional florists take pride in their work differently than city ones. Maybe it's because in a town like Echuca, your reputation travels faster than gossip at the Echuca Moama Market. Our partners there treat every flower bouquet like it matters, because it does.
We cop a bit of stick sometimes for being online only, but here's the truth. Not having a physical shop, at least anymore, means we can focus on what actually matters. Finding brilliant florists who already do amazing work. Making sure orders get to them clearly and quickly. Being available when you need us, not just during shop hours.
Our customer service team, they're all in Armidale NSW, not offshore somewhere. When you call, you get someone who understands that Echuca's not just "near Melbourne" but its own place with its own character. They've handled thousands of orders to the Murray region over the years. They know the drill.
Speaking of service, we got ourselves a Feefo Trusted Service Award this year. Sounds fancy but what it means is simple. Real customers who actually bought flowers rated us well enough, often enough, that an independent company said "yeah, these guys are alright." Over 3,000 reviews in 12 months, most of them 4 or 5 stars. In the flower game, that's huge, because flowers are subjective. What looks perfect to one person might not suit another.
Same day delivery's available if you order before 2PM weekdays. Your flowers will arrive fresh, locally made, and delivered by someone who knows Echuca's streets like the back of their hand. Simple as that.