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Flowers Across the Bridge to Palmers Island

Order by 2pm on a weekday and they cross that afternoon. After 2pm it becomes the next working day, Saturday closes at 10am, and Sundays are out. The island gets one run a day, so a morning order has a far easier time of it than one placed at five to two. The flowers are made that morning on the mainland side and driven over, rather than posted. Delivery is $16.95, out to the houses on the cane country blocks. Ring 1300 360 469 if the river has been up and you want to know where things stand.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat
“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon” Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs” John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years” Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it” Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not” Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time” Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward” Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her” Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best” Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
“My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon” Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning” Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful” Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade” Suzette
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What Actually Wrecks a Bouquet on the Lower Clarence (It Is Not the Heat)

Anna, qualified florist | fifteen years on the bench, took the morning calls for the Northern Rivers run from the Pottsville home office

People think heat kills flowers. In Sydney maybe. On the lower Clarence it is the humidity that does the damage, and it does it quietly. The Yamba weather station has been running at around seventy to eighty per cent relative humidity at nine in the morning through most of the year, going back to when they started measuring in 1877. That moisture in the air is not a problem in a cool room with airflow. It is a problem in an older farmhouse on Palmers Island in February with the windows closed and the air still.

Botrytis is grey mould. It starts as tiny brown spots on the outer petals of roses, ranunculus, peonies, anything with layers, and within forty-eight hours the whole bloom collapses. Most people think the flowers were old when they arrived. They were not. They came out of a cool room conditioned the morning of delivery, met humid still air at the recipient's house, and that is the moment the spores went to work on the soft petals.

If you are sending to a Palmers Island address in summer, and the recipient's house does not have air conditioning running, do not send a dense garden rose arrangement. Chrysanthemums, carnations, lisianthus, anything native: these have either waxy petals or open structures or low petal density, and the humidity does not get a grip on them. They outlast the roses by a week in this valley. That is not opinion. That is fifteen years of watching the calls come back.

How a Palmers Island Order Actually Moves From the Cool Room to the Bridge

There is no warehouse on Yamba Road sending these out. The flowers come from a partner florist's cool room near the island, made the morning of delivery. The courier crosses to Palmers Island once that day. That is the whole journey.

* The chalkboard sketch we drew up in 2010 to explain what we were actually building. It still holds.

What happens to your order when it hits the Lily's Florist network
1
Order online or by phone before 2pm weekdays
2
Sent straight to a partner florist near Palmers Island as a paid order
3
Built that morning from cool-room stock conditioned overnight
4
Driver crosses the bridge on the daily Yamba Road run
5
Hand-delivered to the verandah, gate, or wherever your note says

What People Send to Palmers Island, and How to Get It Right

Three patterns make up most of what we send to this island. The fourth, the long-tail order that does not fit a category, comes up enough that we put it at the bottom of this list. If you are starting cold and want to skip the reading, the thank you category is the broadest soft-occasion entry point for someone you have lost touch with.

What Goes to the Family Home, and What Goes to Riverview at Maclean?

You are arranging flowers for a Palmers Island funeral and the first question is where they go. That answer is not the same for every order.

Condolence flowers, the bouquet you send because you cannot be at the house, go to the family's address on the island, normally through sympathy flowers to the home. Service flowers, the wreath or spray for the actual funeral, go to Riverview Funerals at 59 River Street in Maclean, or to their Yamba branch at 62 Wooli Street, depending on where the service is being held. If the family has chosen a graveside service, that will normally be at Maclean Cemetery on Cameron Street. Our office rings the funeral home before dispatch to confirm the date, time, and venue, including whether the family has booked the heritage St Luke's chapel at Chatsworth Island Road. Funeral flowers covers wreaths, sheaves, and casket arrangements.

Anna on the stems that hold

White is the default for a Clarence Valley funeral. The Scottish heritage in this community runs deep, Maclean was founded by Scots in 1862, and there is no objection to chrysanthemums in either the Scottish or Presbyterian tradition. That is fortunate, because they hold up here when nothing else will. Lisianthus is my actual call for a sympathy bouquet going to a home on Palmers Island: long-lasting, dignified, no pollen drop. If the family is Catholic and you want lilies, ask for pollen-free Asiatic, not Oriental. Oriental drops pollen on carpets and breaks hearts. For the card message, "With our deepest sympathy" or "Thinking of you and your family" is enough. The mistake people make is trying to say too much.

When You Saw the Bridge Closure on the News and You Could Not Get There

You watched the bridge closure on the news from somewhere a long way away, and you waited. This is the order pattern we see across Palmers Island after every flood that isolates the island. The first week back is when the thinking-of-you flowers start arriving from interstate, from a daughter in Brisbane or a son further south or anyone who could not get there.

These orders go to the family home, not anywhere else. They are not sympathy, and they are not a celebration. They are "I was watching from far away, and I am glad you are okay." Order any day. Delivery happens once the bridge is back open. We will call if it is not, and we will hold the order until it is. A simple card message like "Thinking of you, glad you got through it" is usually all the recipient wants to read.

Anna's take on what works in these orders is to skip the white sympathy palette and skip the bright birthday palette. The thinking-of-you arrangement is the middle register: warm but not loud. Chrysanthemums in soft pinks and creams, alstroemeria, a few natives, no roses if the order is going to a house without air conditioning in summer. The thinking of you category is what I steered most of these callers toward over the years. They lasted, and that is the point. The flowers were standing in for the visit they could not make.

Anniversaries on an Island Where Couples Tend to Stay

You are marking an anniversary for two people who have been together a long time, and the order is going to a house on the island where they probably watch the same river every morning. Just under half of Palmers Island households are couples without children, and a lot of them stayed here because they wanted that quiet. Some married at Wynyabbie House on Yamba Road, the 1890 homestead with the chapel and the river view, and they come back for milestone anniversaries every five or ten years. The Maclean Highland Gathering at Easter brings a lot of the older couples back into town too, if your timing lines up.

Anniversary orders to the island are usually arriving at a residential address on a rural acreage block, not an event venue. Add a delivery note: leave on the front verandah, out of the afternoon sun. Authority to leave is standard for these properties. Most have a long driveway between the rural mail box at the road and the front door, and the courier needs to come all the way down to the house. The phone number on the order needs to be a current mobile, not a landline that has not rung since 2014.

On the lower Clarence I steered anniversary callers toward two shapes. One was a hand-tied bunch with lisianthus and David Austin roses: pretty, traditional, long-lasting in winter and spring, riskier in February humidity. The other was a vase arrangement that the recipient does not have to do anything to. People at the milestone end of an anniversary do not always want to be hunting for a vase at six o'clock on a Friday. Anniversary flowers covers both shapes.

Order before 2pm and the flowers are at the door across the bridge this afternoon.

Browse Thinking of You Flowers

If None of Those Three Sound Like Your Order, Here Is What Anna Would Pick

Plenty of Palmers Island orders do not fit those three shapes. A neighbour helping someone after a hospital stay at Maclean District. A grown child sending flowers to a parent who has moved into Whiddon Maclean on Union Street and has not had a visit in a few weeks. A friend marking the end of a long cane crush at Harwood Mill. The reasons are nearly always specific.

For long-tail orders going into a humid Clarence Valley house with possibly no air conditioning, my default recommendation for fifteen years was an Australian Native arrangement. Banksia, kangaroo paw, waxflower, sometimes a flannel flower or two. These are the stems that grow on the coastal heath eight kilometres from Palmers Island. Yuraygir National Park starts at Angourie and runs north. The recipient sees the same plants on the riverbank every morning. The waxy cuticle laughs at the humidity. They last two weeks without anyone touching them. That is not a sales pitch. That is what they actually do.

A Family Afternoon by the Clarence (And the Fish That Still Comes Up at Dinner)

Siobhan, on the trip nobody planned to remember

A few years back we were on a family holiday in Yamba. Andrew had this idea to take the girls fishing one afternoon, somewhere quiet, away from the tourists. So we drove out to Palmers Island, found a spot along the river, set up the rods, and waited. Andrew caught nothing. Absolutely nothing. Not a nibble. But Ivy, our youngest, she pulled in one of the biggest flatheads any of us had ever seen. This thing was enormous. Andrew just stood there, half proud, half pretending he wasn't jealous (lol), while Ivy grinned like she'd won the lottery.

We still bring it up at dinner, years later, usually when Andrew tries to give fishing advice.

How to Order Flowers to Palmers Island

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm weekdays for same-day to Palmers Island. Saturday orders go in by 10am for that morning's run. The bridge crossing adds about twenty minutes from the partner florist's bench to a Palmers Island door, so morning delivery gives the best window for vase life and doorstep exposure on the island.

Delivery $16.95

Flat fee, subsidised. The courier covers Palmers Island on the daily run across the bridge, about a fifteen-minute drive from the partner florist's bench. Flood routing is the exception: if Yamba Road is closed at the Palmers Channel approach, we hold the order or call to discuss alternatives.

Rural Acreage Delivery Protocol

Eighty-seven per cent of Palmers Island dwellings are freestanding houses on acreage. Long driveways, gates that may be closed during working hours, rural mail boxes at the road and the front door a hundred metres back. When you check out, add a delivery note with the property name if it has one and instructions for where to leave the flowers, typically the front verandah, away from the afternoon sun. Authority to leave is standard on these properties. If the bridge is closed under SES flood warning we ring you before any dispatch goes out. Order before 2pm today and the flowers are at the door across the bridge this afternoon.

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After You Order

Once the order is in, our system sends it to a partner florist in or close to Palmers Island the same morning. The arrangement is built that day, from what the florist has in the cool room that came up from the Sydney market overnight. The courier takes it across Palmers Island Bridge, finds the property, leaves it where you asked. If the order is for Saturday, get it in by 10am and it will be on that morning's run. Weekday cutoff is 2pm. If you want a heads-up that it has gone out, ring 1300 360 469 between 7am and 6pm weekdays.

If something went wrong with the order, email [email protected] with a photo the same day. I will ring the florist, find out what happened, and sort it. Most issues come down to a substitution made without checking, and that is fixable when we hear about it early. Not three days later in a review.

Siobhan on the wet-season window

The flood season on the Clarence runs from late January through April most years, and we had to learn the hard way (about three cycles in) that same-day delivery on a Palmers Island address during a flood watch was a promise we could not keep. So we changed it. Now when an order comes in for an island address and the Bureau is showing a moderate flood risk, the dispatch team flags it and somebody from our office rings before the order is processed. If the bridge is closed, we hold. If you would rather we redirected to a mainland evacuation address, we can do that too.

Phone is faster than email if the order is going out today. Email is fine for tomorrow.

ABN: 17 830 858 659

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Andrew Thomson
Co-founder, Lily's Florist

I grew up flying to Yamba every school holiday. Dad would drive up first, and then Mum, my sister Sarah and me would get on a plane out of Sydney (a Fokker Friendship, I think it was called) and land at Yamba Airport, which is actually on Palmers Island. My ears used to ache so badly on those flights that I cried every time. It was actually rather disturbing. Dad would meet us at the airport, painful as the trip was, because the holiday afterwards was always very, very exciting. That is why this page exists, and not just for the SEO keywords.

We started Lily's Florist in 2009, three years after Siobhan and I bought a flower shop in Kingscliff with no retail experience between us. There are over 800 partner florists in the network now, but the first one in the lower Clarence area had her shop on Willow Way in Yamba. She took our flowers for years. About Lily's Florist has the full story if you want it.

Our Kingscliff shop

* The original Kingscliff shop, bought 2006. The brand and the network came three years later.