Question 1

Are you located in Bringelly?

Accepted Answer

No, we are not physically located in Bringelly. We operate through a network of local florists across Australia to ensure fresh, timely deliveries to Bringelly and surrounding areas.

Question 2

Who handles my flower delivery in Bringelly?

Accepted Answer

Your order is fulfilled by our partner florists who service the Bringelly area. This allows us to provide same-day delivery while ensuring flowers are fresh and locally sourced when possible.

Question 3

What is your ABN?

Accepted Answer

Our Australian Business Number (ABN) is 17 830 858 659.

Question 4

What areas around Bringelly do you service?

Accepted Answer

We deliver throughout Bringelly and surrounding South Western Sydney areas including Rossmore, Greendale, Luddenham, and Badgerys Creek. We also deliver to the developing Western Sydney Airport precinct.

Question 5

How much is delivery to Bringelly?

Accepted Answer

We charge a flat delivery fee of $16.95 for all deliveries to Bringelly and immediate surrounding areas. For more remote locations around Bringelly, additional charges may apply based on distance.

Question 6

Can I request a preferred delivery timeframe?

Accepted Answer

While we cannot guarantee specific delivery times due to variables such as traffic and weather, we do our best to accommodate preferred timeframes. For deliveries to schools or businesses in Bringelly that close at specific times, we prioritise morning delivery.

Question 7

Do you offer weekend deliveries to Bringelly?

Accepted Answer

We offer Saturday deliveries to Bringelly. We do not deliver on Sundays except for Mother's Day. Orders for Saturday delivery must be placed by 10 AM that day to ensure same-day service.

Question 8

How do you handle deliveries to rural properties in Bringelly?

Accepted Answer

Bringelly has many rural and semi-rural properties. Please provide detailed directions including property names, landmarks, and any access instructions. A contact mobile number is essential for rural deliveries in the Bringelly area.

Question 9

How far in advance should I place my order for Bringelly delivery?

Accepted Answer

For guaranteed same-day delivery to Bringelly, please place your order before 2 PM Monday–Friday and before 10 AM on Saturday. For special occasions like Valentine's Day, we recommend ordering 2–3 days in advance.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and direct bank transfers. Please note that we do not offer Afterpay or other buy-now-pay-later services at this time.

Question 11

Can I add a personalised message with my flower delivery?

Accepted Answer

Yes, you can include a personalised message with your flower delivery at no additional charge. During checkout, you'll find a field where you can enter your message. We use Australian English spelling, so words like 'personalised' will appear as such on your card.

Question 12

Can I add extras to my flower order?

Accepted Answer

Yes, we offer a variety of extras including chocolates, plush toys, and gift hampers that can be added to your flower order for Bringelly delivery. Add your flowers to the cart first, then select your desired extras before proceeding to checkout.

Question 13

Do you deliver to new housing estates in Bringelly?

Accepted Answer

Yes, we deliver to all the new housing developments in the Bringelly area. For recently constructed properties, please provide any additional information that might help our driver locate the address, such as nearby landmarks or cross streets.

Question 14

Can you deliver to the Western Sydney Airport construction site?

Accepted Answer

Yes, we can arrange deliveries to construction offices and sites at the Western Sydney Airport development. Please provide specific site information, recipient details, and a contact number to ensure smooth delivery.

Question 15

How do you handle flower deliveries during extreme heat in Bringelly?

Accepted Answer

During summer months when Bringelly experiences high temperatures, we take extra precautions to protect flowers from heat damage. This may include special packaging or contacting recipients to ensure they're available to receive the delivery promptly.

Question 16

What if my flowers haven’t arrived on the scheduled day?

Accepted Answer

If your flowers haven’t arrived on the scheduled delivery day, please contact our customer service team immediately at 1800 466 534. We'll track your order and provide updates or solutions as needed.

Question 17

How can I provide feedback about my Bringelly delivery?

Accepted Answer

We value your feedback on our service. You can contact our customer support team by phone or email to share your experience. For any quality concerns, please email photos of the arrangement within 24 hours of delivery.

Question 18

What happens if the recipient isn’t home in Bringelly?

Accepted Answer

If the recipient isn’t home, our driver will attempt to leave the flowers in a safe, shaded location. If this isn’t possible, they'll contact the recipient via mobile. For rural Bringelly properties where safe placement isn’t an option, we may need to reschedule delivery.

Question 19

What is your satisfaction guarantee?

Accepted Answer

We stand behind the quality of our flowers. If you’re not completely satisfied with your Bringelly delivery, please contact us within 24 hours with photos of the arrangement from multiple angles, and we'll work with you to make it right.

Question 20

How long do refunds take to process?

Accepted Answer

If we’ve agreed that a refund is the appropriate solution, you can expect to receive it within 24–48 hours, depending on your financial institution. For credit card payments, refunds typically appear on your statement within 3–5 business days.

Question 21

Can I cancel my Bringelly flower order?

Accepted Answer

Order cancellations are accepted up to 24 hours before the scheduled delivery date for a full refund. For same-day orders to Bringelly, cancellations are only possible if the order hasn’t been processed by our florist partners.

Terramungamine Flower Delivery: Lily's Florist

Brief Delivery FAQ

Do you deliver flowers on Sundays to Terramungamine?

Do your bunches come with vases?

Can I nominate a delivery time?

In my opinion, the flowers were not to value, what can I do?

Do you store my credit card information?

What is Your ABN Number?