Flower Delivery West Albury: Same Day

The Jean Incident and Other Office Chaos

My name is Siobhan, and I own Lily's Florist with my partner Andrew. We've been sending flowers to West Albury since 2008, which means this delivery area has been with us almost from the very beginning. If you want the full story of how we evolved from a tiny shop in Kingscliff to an Australia wide network of over 800 partner florists, you can read that on from clicking the link at the bottom of this section. But West Albury has its own story, and honestly, it involves one of the funnier moments from our Pottsville office days.

* The shop that started it all. It was a shocking shade of lime green and had no aircon, but this Kingscliff storefront is where we learned that flowers are about people, not just petals.

Back in 2010 and 2011, we were running Lily's Florist out of our converted double garage in Pottsville. Carpet, aircon, six desks crammed in, a proper little operation. We had Will and Anna answering phones, both ex florists which gave us credibility with customers and our partner florists alike. Anna is still with us 15 years later. And for about 18 months we had a lady named Jean working with us too.

* This was our nerve centre. A converted double garage in Pottsville where six of us squeezed in to take orders. It’s where the 'Jean incident' happened and where Ivy used to run laps shouting 'Albury!

Jean was lovely. Hardworking, great with customers, really knew her stuff. But she had this one blind spot that nearly broke me. She could not say West Albury. Every single time, without fail, it came out as West Aubrey. The first few times I let it slide. By day three I was biting the inside of my cheek during calls. By the end of the first week I knew I had to do something about it.

So there I am, in this cramped garage office, trying to coach Jean through the pronunciation. I'm doing my best serious boss face, which anyone who knows me will tell you is not my strong suit. "Al-bur-ee," I'm saying, slowly, like I'm teaching a toddler. "Not Aubrey. Albury." Jean's nodding along, really trying, and I'm thinking we're making progress.

Then Ivy walks in.

She was about two at the time, maybe just turned three. She must have heard me repeating the word because suddenly she's running laps around the office shouting "Albury! Albury! Albury! Albury!" at the top of her lungs. Arms flailing. Maximum drama. Will and Anna are both on calls with customers, headsets on, trying to keep straight faces while this tiny tornado circles their desks. I'm standing there with Jean, who has now completely lost her composure, and I've got nothing. What do you even do? I just let Ivy run it out. She did about six laps before she got bored and wandered off to find something else to destroy.

Jean got there eventually. Took about a week of coaching but she nailed it. Every time I hear West Albury now I think of that moment, Ivy screaming, Will muting his headset to laugh, Anna somehow keeping her conversation going without missing a beat. That was our office. Chaos held together with coffee and good humour.

> Learn more about us

When Anna's Florist Brain Saved the Day

Speaking of Anna, she handled a call back in the Pottsville days that still makes me grateful we hired florists from the start.

A woman rang from Brisbane. Her mother in law had just lost her husband, the funeral was in two days in West Albury, and she was in an absolute state. Not just grief, but panic. She'd left it too late, she was sure of it. She wanted something that looked expensive but wasn't tacky, something her mother in law would actually like, but she'd never met the woman and had no idea what that meant. She was talking fast, jumping between thoughts, and I could hear she was close to tears.

Anna just let her talk. Didn't interrupt, didn't rush her. When there was a pause Anna asked one question. "What kind of garden does your mother in law have?"

The woman went quiet for a second. Then she said roses. Old fashioned ones, the kind with the strong scent, pink and cream mostly. Her husband used to tend them before he got sick.

Anna knew exactly what to do. She suggested a soft arrangement in creams and blush pinks, garden roses if our Albury florist could get them, with some spray roses and stock for fragrance. Nothing too structured, more like something picked from a garden than arranged in a shop. She explained why each flower would work, how the scent would fill the room without being overwhelming, how the colours would feel gentle rather than sad. She talked about stem quality and how our partner florist would source the freshest blooms available that week.

By the end of the call the woman was calm. She knew exactly what was being sent, she understood why Anna had chosen it, and she trusted that it would arrive on time for the service. That's what having a real florist on the team means. Anna wasn't reading from a script. She was drawing on over 15 years of experience, understanding both the technical side of flower selection and the emotional weight of what those flowers needed to do.

The feedback came through a few days later. The mother in law had cried when she saw them. Good tears. She said they reminded her of the garden.

How Your Flower Order to West Albury Actually Works

When you order flowers to West Albury through Lily's Florist, here's what happens behind the scenes.

Your order comes through to us, either online or by phone on 1300 360 469. Our system looks at the recipient's postcode and routes it to the best available partner florist in that area. For West Albury, our foundation partner has been Pick of the Bunch, who we've worked with since 2008. They were one of our earliest partnerships outside of Northern NSW and they've been delivering flowers for us for over 16 years now.

* Our old chalkboard is a reminder that even though we’re now a national network, we still think like that local florist in Kingscliff. Every West Albury order gets that same personal attention.

Pick of the Bunch back then got your order with all the details, the recipient information, your card message, the product you've selected, and the delivery date. Their florists then created your arrangement using the freshest flowers available in their shop that day. This is important because unlike some of our competitors who ship boxed flowers overnight through Australia Post, your flowers are made fresh by a real florist in a real shop, and hand delivered by local couriers who know the area.

For same day delivery to West Albury, get your order in by 2pm on weekdays or 10am on Saturdays. Our standard delivery fee is $16.95, which we actually subsidise because the real cost is often higher, especially for regional deliveries.

The Family Behind the Flowers

Lily's Florist is still very much a family operation. Andrew and I make all the business decisions, usually at the dinner table or in the car on the way to the kids' activities. No boardroom, no marketing department, no offshore call centre. Just us.

* This is the real 'Lily's Florist' team. Siobhan and I, along with Asha and Ivy. The girls have grown up in this business—from crawling around the lime green shop in Kingscliff to helping us manage the chaos of our Pottsville garage days. When you order for West Albury, you're supporting a family that’s lived and breathed flowers for 20 years.

Asha, our eldest, is about to turn 19 and graduating this year. She's the one who broke a gift in a florist shop in Murwillumbah when she was a toddler, which is how we accidentally pitched our first ever partner florist. She was crawling on the floor of our Kingscliff shop when we couldn't afford aircon, sweating through those first brutal summers while we figured out what we were doing.

Ivy turns 15 in February 2026. She's the one who did laps of the Pottsville office screaming Albury. She plays basketball at Carrara on Fridays now, still dramatic, still the loudest person in any room. Some things don't change.

When you order flowers from Lily's Florist, you're ordering from a business that started with two people who knew nothing about flowers, a baby, and a shop painted the most disgusting lime green you've ever seen. We figured it out as we went. We made mistakes. We had months where we counted cents at the end of the day and wondered if we'd made a terrible decision.

But we also had moments like Jean finally nailing the pronunciation, or Anna calming down a panicked woman in Brisbane, or our partner at Pick of the Bunch sending flowers to their 10,000th delivery for us. Those moments add up.

West Albury has been part of our story since 2008. We'd love to help you send flowers there too.