Flower
Delivery
Hervey Bay

Lily's Florist Delivers Flowers To Hervey Bay QLD

Delivery Highlights

Common Delivery Questions

Can I nominate a specific delivery time?

We do not guarantee specific delivery times, but we strive to deliver flowers as promptly as possible to Hervey Bay addresses. Traffic conditions and weather may affect delivery times, particularly during tourist season.

For special occasions such as funerals or important events in Hervey Bay and surrounding areas, we make extra efforts to ensure timely delivery. Similarly, for deliveries to schools in the area, we ensure flowers arrive before closing time (typically 3-4 PM).

Do you deliver flowers on Sundays?

Except for Mother's Day, we do not deliver flowers on Sundays in Hervey Bay or surrounding areas. You won't be able to select a Sunday delivery date in our shopping cart unless it's for Mother's Day which is the second Sunday in every May.

Do you offer same-day flower delivery?

Yes, we offer same-day flower delivery in Hervey Bay from Monday to Saturday throughout the year, except on public holidays. To guarantee same-day delivery, please place your order by phone or online before 2 PM on the delivery day.

Orders received after 2 PM will be delivered the next day. Saturday orders received after 10 AM will be delivered on Monday morning.

Do you deliver to all suburbs in Hervey Bay?

Yes, we deliver to all Hervey Bay suburbs including Urangan, Torquay, Scarness, Pialba, Point Vernon, Kawungan, Urraween, Eli Waters, and Dundowran Beach. It's essential that the recipient is home during residential deliveries.

This map is simply to reflect the flower delivery areas in Hervey Bay our partner florists service. We are not located in Hervey Bay but Lily's Florist is an Australian owned and operated flower delivery service who delivers flowers to Hervey Bay via our partner florists who are located there. Read more about our partner florist network.

Local Area Information

Do you deliver to holiday accommodations?

Yes, we deliver to hotels, resorts, holiday apartments, and Airbnb accommodations throughout Hervey Bay. Please provide the accommodation name, address, room/unit number, and recipient's mobile number to ensure smooth delivery.

Can you deliver to businesses in Hervey Bay?

Yes, we deliver to all business addresses in Hervey Bay, including those at Pialba, Urangan, and Boat Harbour precincts. For business deliveries, please provide the business name, address, recipient's name, and any specific delivery instructions.

Do you deliver to Hervey Bay Hospital?

Yes, we deliver to Hervey Bay Hospital. When ordering for a hospital patient, please provide the ward, bed number, and recipient's mobile number. We recommend arrangements from our "Get Well" or "Arrangements" categories which don't require vases and need minimal care.

Do you deliver to Fraser Island?

We do not deliver directly to Fraser Island. However, we can arrange delivery to ferry terminals or accommodations in Hervey Bay where the recipient can collect their flowers before traveling to the island.

General Ordering Information

How do I order flowers for delivery?

Visit our website to browse flower categories or use the search bar. Select your desired product, enter the Hervey Bay delivery address, choose the delivery date, select the size, and add to cart. You can also add extras like teddy bears or chocolates. Follow the checkout process to enter recipient and payment details.

What is the delivery fee?

We charge a standard delivery fee of $16.95 for all flower deliveries within Hervey Bay. For deliveries to outlying areas like Howard, Torbanlea, Toogoom, or Burrum Heads, additional charges may apply, which we'll discuss with you before proceeding.

What happens if nobody is home for delivery?

For Hervey Bay residential deliveries, if the recipient isn't home, we'll leave the flowers in a safe location away from direct sunlight and street view. If that's not possible, we'll call the recipient to arrange an alternative delivery time or discuss other options.

Do you offer specific delivery times for funerals?

Although we typically don't guarantee specific delivery times, we make exceptions for funeral services. We contact the funeral directors to confirm the service time and date, ensuring flowers arrive prior to the service at venues like Hervey Bay Crematorium or local churches.

Customer Service

Can I call you with questions about my delivery?

Yes, you can call us during our operating hours: Monday to Friday, 7 AM to 6 PM, and Saturdays from 7 AM to 12 PM. Contact us at 1800 466 534 with any questions about deliveries to Hervey Bay.

What if my flowers didn't arrive?

If your flowers weren't delivered to a Hervey Bay address, please contact us immediately. We'll investigate and work with you on the best solution, which might include rescheduling delivery or offering a full refund.

What if I'm not satisfied with the quality of my delivery?

If you feel the flowers delivered didn't meet your expectations, please email us pictures of the arrangement (from both sides) within 24 hours of delivery. We'll review the issue and work with you to find the best solution.

Payment Information

Do your prices include GST?

Yes, all our prices include GST.

Can I get a tax invoice for my order?

Online orders automatically receive a tax invoice via email. For phone orders, you can request a tax invoice after placing your order.

When can I expect a refund if needed?

If we've agreed that a refund is the best solution for your order, you'll typically receive it within 24 hours. For PayPal payments, the refund generally takes around 24 hours to process.