9/9

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“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon” Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs” John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years” Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it” Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not” Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time” Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward” Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her” Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best” Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
“My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon” Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning” Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful” Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade” Suzette
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Sending to an Aged Care Room in Bateau Bay? Send It in a Box

Anna, qualified florist | dry air, small tables, busy carers

Aged care rooms tend to run the air conditioning most of the day, which can drag the humidity down to around thirty per cent. Air that dry pulls water out of a petal faster than the stem drinks it back, and the edges start to curl and go papery within a few days. Carers are run off their feet, so topping up the vase is the job that slides. It took me years at the bench to see that the format matters as much as the flowers.

For that kind of room I steered people toward a box arrangement: the foam holds the water, the box sits flat on a crowded bedside table, and nobody hunts for a vase. A bunch does fine if someone tops it up. Visiting? Pour a glass slowly into the foam until it stops drinking.

A Birthday, a Ward or a Chapel Service Near Bateau Bay

We've been getting flowers to Bateau Bay since 2007, back when we were still a flower shop in Kingscliff and the Central Coast was one of our ten busiest delivery areas. Birthdays, hospital stays and farewells are what we send most, and with nearly one in twenty residents aged 85 or over, more than double the NSW share, plenty go as a flower arrangement rather than a bunch.

90th Birthday Flowers, and the Room Number That Gets Them There

Ninety candles, and you can't be in the room for them.

In 2007 I carried a 90th birthday arrangement along Leisure Drive, Banora Point, with the birthday woman's name on the card and no idea which home. That street has aged care at both ends. The first reception had never heard of her; the second had her in room 14 with a lot of balloons. She asked if I'd got lost. I had, for forty minutes. Bias Avenue has three homes a few doors apart, so name the home and the room. The 90th birthday flowers and the 80th birthday range are sized for an aged care room.

Anna's call: keep the arrangement low and front-facing, so it sits beside the photos and the water jug without taking over. Tall and loose is lovely on a dining table and a nuisance on a bedside one.

Get Well Flowers: Wyong Hospital, Gosford or Home?

The ward number came through the family group chat, and it may already be wrong.

From Bateau Bay, the ward is usually at Wyong Hospital, Gosford Hospital or Berkeley Vale Private. In our experience the ward desk logs the flowers and staff take them in. Send hospital flowers to the ward, or get well flowers to the house if they've been discharged. On the card, "Thinking of you, see you soon" covers it.

Gerberas and chrysanthemums are my picks for a shared room: big colour, next to no scent, and the chrysanthemums shrug off air conditioning better than almost anything.

Funeral Flowers for a Chapel on The Entrance Road

The notice gives a chapel and a time, and you're not sure whether flowers go there or to the family.

White Lady Funerals has its chapel at 428 The Entrance Road, and funeral flowers go to the funeral director, who in our experience places them before the family arrives. At the lawn cemetery in Palmdale, a wreath lies flat on the turf where a vase would tip. If the family would rather have something at the house, send sympathy flowers for home instead. Flowers don't fix a loss, and the family will still read every card. "So sorry, thinking of you all" is enough.

Anna, on sheaths

A sheath is different: it lies on the casket for the service and can go home with the family afterwards. Cut the binding, trim the stems on an angle, and the flowers give a few more days in a vase.

Nothing Above Fits, and That's Fine

No occasion. You just thought of them. The Australian Natives Bunch has been our bestseller across Australia every year since 2013.

Anna has a view on this. Natives like protea and leucadendron have tough, leathery leaves that shrug off the salt air coming up from Bateau Bay Beach, and leucadendron dries on a shelf for months once the bunch is past its best. Browse the native flowers.

Other ways to browse

Order before 2pm on a weekday and it reaches Bateau Bay this afternoon.

Send Birthday Flowers Today

Two Cutoffs, and What Goes in the Notes

Same-day cutoffs

2pm weekdays, so the florist can build it and deliver it the same day.
10am Saturday, a shorter delivery day.
No Sunday delivery, except Mother's Day.
Later than that? Pick the day at checkout.

What the notes need

Bias Avenue: the home (Reynolds Court, Bupa Bateau Bay or Uniting Nareen Gardens) and the room or villa number. Hospitals: the ward. White Lady Funerals or Palmdale: the service time.

Who receives it

Aged care: reception tends to sign and a carer takes it through. Hospitals: the ward desk. Funerals: the funeral director. Houses: whoever answers, or a shaded spot named in the notes. Order before the cutoff and it goes out today.

Browse Sympathy Flowers

Between the Checkout and the Knock

Once you pay, one of our partner florists near Bateau Bay builds it on the delivery day and drives it over. To check it landed, ring 1300 360 469, 7am to 6pm weekdays and from 10am Saturday. To change a detail, email [email protected]. If something is wrong when it arrives, send us a photo the same day and one of our team will sort it.

Siobhan, who took those check-in calls herself from 2006 to 2011

Someone who has just turned ninety, with a room full of visitors, doesn't always ring to say thank you (she's probably showing the flowers off down the hall), and on the phones I heard that silence worry people far more than it should. It's normal. The thing that does go wrong now and then is a room change nobody passed on, which is why it's worth checking the room number with the family before you order. Ring us if anything feels off.

ABN: 17 830 858 659

Next Door, Up and Down the Coast

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Co-founder, Lily's Florist

Andrew and his wife Siobhan bought a flower and gift shop on Marine Parade, Kingscliff in 2006 and delivered thousands of bouquets themselves before launching Lily's Florist in 2009. He still runs the network of more than eight hundred partner florists from Kingscliff.

The whole story, fax machine included, is on the about Lily's Florist page.