Flower Delivery Bungalow: Lily's Florist

From Shop to Australia Wide Network

Sending flowers to Bungalow has been part of our story since 2008, when we were still running our florist shop in Kingscliff. Back then, we'd get calls from locals asking us to send flowers to family and friends in Bungalow, and like many of the areas we now service, those calls helped shape what Lily's Florist would become. We were just a Mum and Dad with a baby in tow, trying to make it work from a daggy old florist shop on Marine Parade that looked like it hadn't been updated since 1979. Read more about our story and how we ended up delivering flowers to FNQ.

The thing is, we kept getting so many calls for flowers to places like Bungalow that we had a proper light bulb moment. Rather than turning people away, we thought, what if we found local florists in these areas and partnered with them? That simple idea, born from necessity in our tiny Kingscliff shop, eventually grew into the network of over 800 partner florists we work with today across Australia.

Real Reviews from Real Customers

Our customers consistently tell us what matters most, service and quality. As one recent customer shared, "Very easy to place my order even though I live in north QLD. The assistant was very helpful and pleasant throughout the phone call. And best of all the flowers were delivered the same day as promised." Another mentioned, "I found it easier to make the order by phone so I can get specific details across better than by online ordering and to understand exactly the description of arrangement I was ordering."

What stands out in so many of our reviews is the personal touch. A customer from interstate noted, "The lady I spoke to was friendly and very helpful making the experience feel personal. The bunch of flowers was exactly as depicted on the website." That personal service isn't an accident, it's how we've always done business, from those early days answering every call ourselves in the shop.

Award Winning Service You Can Trust

In 2025, just like 2024, Lily's Florist received a Feefo Trusted Service Award for outstanding customer service. Getting this award isn't easy, especially in the flower industry where beauty really is in the eye of the beholder. Feefo is completely independent, they only collect reviews from actual customers who've placed orders, we can't fake it, delete the bad ones, or get our mates to write nice things about us.

To qualify for the award, a business needs at least 50 customer reviews in 12 months with an average of 4 stars. We received over 3,000 reviews from customers, with 2,406 of those being 4 or 5 stars. That's more than 60 times the minimum required to qualify, which gives us confidence that we're doing something right when it comes to service.

Your Bungalow Flower Delivery Experts

When you order flowers to Bungalow, your order goes to one of our trusted local partner florists who have real shops, hire real staff, and are experts in their field. Our flowers don't come from a warehouse or get posted overnight, they're made by these local experts who take pride in their work. If you ordered 24 red roses to Bungalow and our first choice partner only had 12 left for the day, we'd route your order to the next closest florist who could fulfill it properly. It's that simple, and it works.

We're still that same Mum and Dad team from Kingscliff, making decisions at the dinner table, dedicated to connecting people through the simple act of giving flowers. The big difference now is that instead of serving just our local area, we can send flowers anywhere across Australia, including to Bungalow QLD.

Common Flower Delivery FAQ

What is your ABN?

Our Australian Business Number (ABN) is 1783 0858 659.

When can I expect my flower delivery in Bungalow?

We deliver flowers to Bungalow and the greater Cairns area Monday to Saturday. Our goal is ensure your flowers arrive fresh and on time especially for time sensitive occasions like funeral, though specific delivery times cannot be guaranteed.

Is there a cut-off time for same-day deliveries to Bungalow?

Yes, for same day delivery to Bungalow addresses, please place your flower order before 2 PM (AEST) Monday to Friday, and before 10 AM on Saturdays.

Can you deliver to Cairns Base Hospital from Bungalow?

Yes, we frequently deliver to Cairns Base Hospital on The Esplanade, which is just a short distance from Bungalow. When ordering for hospital patients, please provide the ward name of number, their room number, and patient's full name and mobile number. We cannot deliver to patients in ICU so please order flowers once you know that they have been assigned a bed or room.

How can I contact you with questions about my Bungalow delivery?

You can reach our customer service team Monday to Friday from 7 AM to 6 PM, and Saturday from 7 AM to 12 PM. Contact us at 1800 466 534 for any questions about deliveries to Bungalow.

What if I'm not satisfied with the quality of my delivery?

If you feel the flowers delivered didn't meet your expectations, please email us photographs of the arrangement (from both sides) within 24 hours of delivery. These photos help us assess the issue properly. We'll review your concerns and work with you to find an appropriate solution.

Can I make changes to my order after it's been placed?

We'll do our best to accommodate changes if the order hasn't been processed yet. Please contact us as soon as possible with your order number and the requested changes.

Do you offer refunds?

If we've agreed that a refund is the appropriate solution, you'll typically receive it within 24 hours. If you've paid via credit card, please allow 3-5 business days for the refund to appear in your account. If you notice any issues with your refund, please contact us and we'll investigate immediately.