9/9

Flowers to Medlow Bath, 569 Locals and One Grand Hotel

Order by 2pm on a weekday and it reaches Medlow Bath that afternoon, a house on the highway or the front desk at the Hydro Majestic. After 2pm it goes the next working day. Saturday the cutoff is 10am, and there is no Sunday delivery. Winter is the honest caveat, because a foggy morning on the escarpment slows the highway run, so we ask for the earlier slot rather than promise the later one. Either way the arrangement is built on the day by a florist in or close to Medlow Bath, not packed in a courier box in another state. Delivery is $16.95. Stuck on what to send? Ring 1300 360 469.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat

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"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
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The cutoff, and why

2pm weekdays is a bench and run window, not an office rule. The florist needs the afternoon to build it and drive it up.

Where orders land

Nearly every address is a house of its own on the highway, and the rest go to the Hydro Majestic entrance. For a resident in hospital it is 5km down to Katoomba.

The Saturday squeeze

A wedding at the Hydro can book out the florist covering this stretch for a whole Saturday morning, and there is one run, not two. Treat the 10am cutoff as real.

Who makes it

No shop of ours in Medlow Bath. The order goes to a florist in or near the area with the stems that day. The next section sets out the trade.

What "Delivered by a Partner Florist" Actually Means in Medlow Bath

The line at the top of this page says partner florist, and I know how that reads when you are about to pay for something you will never lay eyes on. So, plainly. We have never had a shop in Medlow Bath and nor has anyone else, because the town has no strip to put one on. Your order goes to a florist in or near the area with the stems and the bench space that day. What you give up is real and I will not talk you out of it: you cannot walk in, point at a bucket and watch it built. What you get is an order that does not hang on one shop being open on a Tuesday.

The cold outside is not what kills flowers in Medlow Bath.

Anna, qualified florist | fifteen years on the bench, and a hard opinion about wood heaters

I trained in North Carolina and spent fifteen years on the bench before I came to Lily's. People at this end of the mountains worry about the cold outside. Cold air on its own is the easy part, because cold air is slow air and a stem barely breathes in it. Below zero is a different animal, and it is why a florist will hold a run rather than leave an arrangement out: ice forms inside the tissue and the petal goes translucent as it thaws. Sheltered and above freezing, the cold is doing you a favour.

It is what happens ten metres later. A July step here can be near freezing with fog on it, and behind that door is a wood heater at twenty two degrees with the humidity under thirty percent. Transpiration climbs around seven percent for every degree above twenty one, so the stem loses water faster in that room than it ever did outside. Hydrangea shows it first, and there is a window on it. Catch the wilt on day one and the whole head goes under cool water for half an hour, because hydrangea drinks through the bracts and not only the stem. Leave it to the second evening and the cell walls have gone.

So send stems built for dry air. Chrysanthemum is what I would put in that room, and half the people I have said that to did not want to hear it. Cheap funeral flower, they call it. It is also the only thing in the vase still standing three weeks on. Sending natives? Ask the florist to crush and split the woody ends. A clean cut is not enough on banksia.

The Ten Metres That Decide How Long They Last

A Medlow Bath step to a Medlow Bath living room, July morning

Village elevation about 1,050 metres. Outdoor figure is a July dawn on the escarpment. Indoor figure is a wood-heated room, which is how most houses along the highway are heated. Stem verdicts are Anna's bench assessment against cool-room and dry-air vase life.

THE STEP, 8AM 1°C Fog on the escarpment. Air close to saturated. Nothing is drying out here. THE LIVING ROOM 22°C Wood heater running. Humidity under 30 percent. Everything is drying out here. about 10 metres of hallway 21 degrees and most of the moisture, in under a minute The stems do all of that with their cut ends out of water.
Holds

Chrysanthemum, carnation, banksia, leucadendron. Waxy or woody tissue, slow to give up water. Carnation is the one people underrate: three weeks in a cool room, and it does not care about dry air.

Manages

Rose, lisianthus, oriental lily, alstroemeria. Ten to fourteen days if the vase stays off the mantelpiece and out of the heater's line. Move it and you lose days, not hours.

Struggles

Hydrangea, delphinium, freesia, sweet pea. Big soft surface, nothing holding the moisture in. Hydrangea is the fastest to show it and the only one of the four you can rescue.

You will not be standing there when it comes inside. This is the part of the delivery that happens after the florist has driven off, and the stem choice is the only say you get in it.

Browse Australian natives

Banksia and waratah dry rather than rot, which a room that dry is perfect for. Waratah is a short season and a dear stem, so ask before you count on it.

How a Medlow Bath Order Actually Moves

The stems start at the Sydney flower market at Homebush West, on the floor before dawn, and come up the Great Western Highway with everything else supplying the upper mountains. By the time your order reaches a bench up here they have made the climb once already, and your delivery has to make it a second time before dark. Two climbs in one day is the whole reason the cutoff is 2pm and not 4pm.

1
Order online or by phone before 2pm
2
Sent as a paid job to a florist covering the upper mountains
3
Built that day from that morning's stock
4
Driven up the highway, fog and frost planned around
5
Handed over, or left where you asked

What People Send Up Here, and How to Get It Right

Four jobs cover almost everything we send here, and the last card is for the orders that fit none of them. Something simple in the hand starts with the flower bunches.

A Funeral Here Almost Always Happens Somewhere Else

The family has a week of phone calls ahead of them and your flowers are one more thing on the table. Sort it before you order. The service runs out of Katoomba or Blackheath, because the town has no chapel and no funeral director of its own. The house on the highway is a separate gesture on a separate day. From what our florists have found, tribute flowers want to reach the director's rooms the day before, because the climb gets held behind fog. Stuck on the card? "Thinking of you and your family" has never once been wrong.

White is the safe answer and not always the right one. Most farewells up here are secular, and white for someone who walked the escarpment for thirty years says very little about them. Waratah in season, banksia and gum tie the flowers to the country they lived in. Where white is right, and for a Buddhist family it is, make it white or white and yellow with not one red stem. Red reads as celebration. Ask the family rather than guess.

Sympathy flowers to the home

When the Ward at Katoomba Is Where It Has to Go

Sending flowers into a hospital you cannot get to is a strange kind of helpless, and the thing that helps is getting the details right. Nobody from Medlow Bath is admitted in Medlow Bath. Blue Mountains District ANZAC Memorial Hospital serves the whole upper mountains, five kilometres down the highway, so a get well delivery is a short run. Wait until she has a ward before you order. In our experience flowers go to reception rather than the bedside, so the notes want a full name and a ward number.

Send a vase or a box, never a wrapped bunch. A ward keeps no spare vases, so paper means a nurse hunting for scissors and a container, and the job goes to the bottom of a long list. Skip the lilies too. The pollen travels on clothing between rooms and plenty of hospitals will not take them. Gerbera, chrysanthemum and carnation all pass. The trial work on surgical patients found the ones in rooms with flowers asked for fewer painkillers.

Ask for Out of the Wind, Not Out of Sight

Most of what we send here goes to somebody's mum or dad, from a son or daughter in Sydney who cannot get up the hill this week. A seventieth nobody can drive to, or a thinking of you after a phone call you did not like the sound of. The luck is in the housing. Nearly every address here is a house of its own with a driveway and a porch, so an authority to leave genuinely works, which is not true in half the suburbs we cover. Ask for out of the wind, not out of sight.

Anna has one rule for a house nobody is home at.

Send a vase, not a wrapped bunch. Wrapped on a step here means a day in air that is freezing or wet and usually both, and the water pillow taped to the stems is the first thing to fail in the cold. A vase drinks the whole time it waits.

Hotel Flowers Live or Die on the Delivery Notes

Everyone in that room sees them before they see you, which is why this order feels heavier than it should. An anniversary, a wedding, or the high tea somebody has been saving up for, at a hotel with the better part of a kilometre of frontage over the Megalong Valley. From what our florists have found, the Hydro Majestic takes flowers at the main entrance and the events staff carry them on, so the notes want the event name or the room. A surname on its own waits at a desk.

Anna on flowers that have to hold a function

Oriental lily is a fine thing to send to a house and the wrong thing to send to a function, and most people reach for it anyway. The scent fills a closed room by the second hour, and dry pollen stains white linen permanently. Lisianthus gives the same soft height with no scent and no pollen, and chrysanthemum still looks right at eleven at night after seven hours of heat and lighting. It is a long indoor carry from that entrance, so build it in water and keep the heads low enough to see over.

Going to a front desk, or a house nobody will be home at?

Send a vase arrangement

Still Working Out What to Send?

None of the four fitted, or all of them half did. When I was on the phones the slowest orders were never from people who did not care. They were from people who cared a great deal and had run out of confidence around the fourth photo, and the fix was always somebody telling them what to pick. So here is Anna telling you.

A mixed arrangement in a vase with chrysanthemum and lily through it. In a heated house that beats anything soft by a week and nobody has to hunt for scissors first. Going to the ward at Katoomba? Take the lily out and ask for gerbera. Or hand it over with Florist's Choice, from under $60.

Medlow Bath Delivery Questions, Answered Straight

Can you deliver flowers to the Hydro Majestic?

Yes, and it is one of the more common Medlow Bath addresses we see. From what our florists have found, flowers go to the main entrance and the events team carries them on. Put the event name or room number in the notes, because a Saturday there can run more than one function.

What happens if nobody is home in Medlow Bath?

Almost every address here is a house on its own block, so a sheltered drop genuinely works. The florist holds the run instead when either half of the sum fails, meaning below freezing or no sheltered spot to use, and you hear it from us rather than finding out later.

Does the fog or the frost hold flowers up in winter?

Sometimes. Fog on the escarpment slows the highway more often than snow ever does, so from June through August we push Medlow Bath orders into the earlier slot. If the date cannot move, order the day before.

Why is there no Sunday delivery?

Because there is nothing fresh to build with. The Sydney market runs Monday to Saturday morning, so a Sunday arrangement is Friday stock with two days already on it. In a heated house up here that is most of a week gone before it arrives. Monday is the honest answer.

Ordering Flowers to Medlow Bath

Cutoffs

2pm weekdays for same day, 10am Saturdays. No Sunday delivery, and the reason is above. Phone 1300 360 469, 7am to 6pm weekdays and 10am Saturdays.

What it costs

From $42.95, plus $16.95 delivery. Same fee to a driveway on the highway as to the hotel entrance. The run up the mountain costs us more than $16.95 and we wear the difference rather than surcharge the postcode.

Addresses we reach

2780, and the same run covers 2785 and 2786. Most Medlow Bath addresses are a house number on the Great Western Highway: easy to find, hard to shelter.

What to put in the delivery notes

One line does most of the work up here and it changes with the address. For a house, name a covered spot: a porch, behind a screen door, under an eave. For the hotel, name the event. If the recipient is out until evening, say so, because that is the other half of the same sum: a July morning with nowhere sheltered to put it means the florist holds the run rather than leaving an arrangement in the fog for nine hours. Order before 2pm today and it is at their door this afternoon.

Send a thinking of you bunch

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After You Order

You get an order number straight away and the job goes out with the price already settled, so nobody up there is deciding on the day what your money is worth. Between then and the door there is not a lot for you to do, which I know is the uncomfortable part. If what arrives is not right, tell us inside 24 hours and send two photos, what turned up and the product page you ordered from. Side by side they take ten seconds to read. Ring 1300 360 469, 7am to 6pm weekdays and 10am Saturdays, or email [email protected].

Andrew, my husband and the other half of this, on the orders we get wrong at a big venue

Between 2006 and 2013 I took the calls myself, so I know how this one sounds from the other end. Venue orders come unstuck the same way now that they did then. Somebody gives us the hotel and nothing else. The root cause is not the florist and not the driver, it is a delivery note with no event on it, and at a venue running two functions the flowers wait at a desk while someone works out whose they are. Last time we rang the events office, had them walked to the right room and refunded the delivery. An order to a named venue does not leave us now without an event or a room on it. Boring fix. It works.

And if you have heard nothing by the evening, it is almost always the recipient rather than the flowers. Most people ring the sender the next day.

ABN: 17 830 858 659

Nearby, and up the road

Katoomba is the parent page for this stretch, and it holds the hospital, the directors and most of the florists in the range, which is why it keeps turning up here. Blackheath is higher and colder again. Leura has the shopfronts, so it is the one address type up here that is not a driveway.

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Co-founder, Lily's Florist

I have never stood on the Hydro's terrace and I am not going to pretend I have. Five years on the phones, 2006 to 2011, taught me what a person sounds like when they are ordering flowers for somebody they cannot get to, and that has not changed in twenty years. What I know about Medlow Bath specifically comes from the florists covering the upper mountains and from the order list: 569 people at the last census, and a very particular pattern. Sympathy, and a steady run to older parents from adult children in Sydney.

Andrew and I bought a flower shop in Kingscliff in 2006 with our first baby on the way and no idea what we were doing, and started the network in 2009 with about twenty florists. Asha is eighteen now, Ivy is fourteen, it is 800 and something florists, and the decisions still get made at the kitchen table. More about Lily's Florist.

Our Kingscliff shop

The original Kingscliff shop, bought 2006. The brand and the network came three years later.