You are not in Murwillumbah right now, and if you were, you would have driven the flowers there yourself. That distance is the whole reason you are here.
Murwillumbah was our very first partner location. A nervous drive down Tweed Valley Way, a toddler who broke something on a shop floor, and a florist who said yes. I'm Siobhan. Andrew and I run Lily's Florist. We live twenty minutes away. Andrew plays golf at the Murwillumbah Golf Club and our girls grew up performing at the council chambers and swimming in Cudgen Creek. We were married at Mavis Kitchen in Uki, with Wollumbin watching from behind the trees. There has been a partner florist in or near Murwillumbah since before the brand had a name. When your flowers are heading to this valley, they are heading to the place that made us a business.
Order Online by 2pm
Flowers from $42.95, $16.95 delivery
Or Phone 1300 360 469
7am-6pm weekdays, 10am Sat
Two real customer reviews, verified on Feefo
"Quality product and delivery on time. Web site is easy to use."
Charles, verified customer
Thanks Charles. South Murwillumbah is about 15 minutes from our office in Kingscliff. Our florist in the Tweed Valley was one of the first partners we signed when we started building the network back in 2008. A single red rose is the product with the least margin for error. One stem, one shot. The florist pulls the best rose in the shop that morning. After seventeen years of working together, they know we notice.
Andrew & Siobhan, Lily's Florist
"Excellent service and great choice of floral arrangements. Very good website offering a range of prices and types of floral arrangements. Online service was helpful and ensured accurate delivery."
Moira, verified customer
Thanks Moira. Murwillumbah is just down the road from us in Kingscliff, twenty minutes inland under the shadow of Wollumbin, so this one feels close to home. Anything that goes into the Tweed Valley I take a quiet personal interest in, because that is the country we live in and the florists up our way have been with us a long time. The online team did their part and the florist clearly did hers, which is the whole arrangement working as it should. Thank you for picking us.
Siobhan & Andrew, Lily's Florist
Why Humidity Matters More Than Heat in the Tweed Valley
I have been working with flowers for over fifteen years. Before Pottsville, I was at Pollen at Salt in Kingscliff, so the Tweed is not somewhere I read about on a screen. I lived in it. Murwillumbah was a twenty-minute drive from my front door and the valley heat was something I dealt with every summer. Between 2010 and 2013 I processed somewhere between ten and fifteen thousand inbound orders from the Pottsville home office. A lot of those calls were going to Murwillumbah, Uki, Stokers Siding where the houses sit well back from the road with no visible numbers. The florist sources from Rocklea in Brisbane, which is roughly two hours each way before the shop opens. By the time those stems reach Murwillumbah, they have been on the road since before dawn.
People think heat kills flowers. Heat speeds things up, but what actually destroys a bouquet inland is humidity that sits still. The BOM station at Bray Park records 76% relative humidity at 9am. That is before the day even gets going. The caldera walls trap the air. The sea breeze that cools Kingscliff by three in the afternoon does not reach Murwillumbah. On a February day the temperature gap between Kingscliff and Murwillumbah can sit at five to eight degrees, and that stagnant warm air is where botrytis establishes on rose petals before the recipient gets home from work.
Botrytis is grey mould. It starts as tiny spots on soft petals, usually roses and ranunculus first, and once it takes hold the whole bloom collapses in a day. Our florist near Murwillumbah keeps the wrapping loose for inland deliveries. Tight cellophane in this humidity is a death sentence for a bouquet. The blooms need room for air to circulate around the petals. If you are sending to Murwillumbah in summer, go with natives or chrysanthemums. The waxy cuticle on a protea barely registers humidity that would flatten a tulip inside two days. Chrysanthemums outlast roses by a week here and they do not attract mould the way softer petals do. One other thing: keep the vase away from the fruit bowl. Ripening bananas release ethylene gas and it ages roses and carnations faster than the heat does.
It started here. One conversation in a Tweed Valley flower shop, one florist who said yes, and an entire network grew from that single handshake.
Your order goes to a partner florist in or near Murwillumbah. They make it that day, using flowers that suit the local climate, and deliver it before close.
You have seen what is available. The next question is what fits the situation. Most orders to Murwillumbah are sympathy, hospital visits, and milestone birthdays. The town skews older, the aged care facilities at Ingram Place generate steady delivery traffic, and thinking of you runs quietly underneath all of it for people who have not visited in a while. Budget counts here. Flowers under $60 move through this valley steadily.
You found out and your chest dropped. A parent, a friend's parent, someone from the old street. You are not there and you cannot get there fast enough, if at all. The flowers will not fix the grief but they prove you stopped everything else to do this one thing.
If the funeral has been announced and you want flowers at the service, contact the funeral director with the date, time, and your name. If you are sending condolences to the family at home, sympathy flowers for home is the right category. Most people in Murwillumbah choose home delivery because the gesture is personal, not ceremonial.
Timing matters. Within three days of learning about the death is the window most families expect. Same-day delivery is possible if you order before 2pm on a weekday. For the card, write their name. Mention one thing. A Sunday roast, a joke they told too many times, the way they answered the phone. "Thinking of you and the family" works when nothing else comes, but something specific lands harder.
I processed orders to McGuiness Funerals on Wollumbin Street and Dolphin Funerals on Nullum Street dozens of times from the Pottsville office. Both accept flower deliveries before the service. If the family has chosen cremation at the Tweed Valley facility out at Eviron, the florist can deliver there too. The RSL Sub-Branch at 10 Wollumbin Street also takes wreath and memorial orders around ANZAC Day. Two hundred members in a town of ten thousand. It is a real service in this community, not a token ceremony.
The question that came up hundreds of times on the phones was white or colour. The short answer from the bench: white reads as hospital. Cream reads as comfort. Soft pastels read as warmth without being cheerful. If you are unsure, a sympathy arrangement in creams and greens lands safely in almost every setting. For Catholic funeral masses at Sacred Heart, white has tradition behind it, but families rarely insist. The florist adjusts when you add a note to the order.
Someone you care about is in hospital and you are not in the waiting room. You do not know the ward number, you are not sure about visiting hours, and the only thing you can do from where you are sitting is send something that says you know they are there.
Yes, you can send flowers to the hospital. Include the full name and ward number on your order, and a mobile number for the recipient if you have it. If you do not know the ward, call the hospital on 02 6672 0000. Order early in the admission rather than waiting. District Hospital stays tend to be shorter than metro hospitals, and from what our florists have seen, a day-two delivery avoids the chaos of arrival day.
The hospital is on Ewing Street. Flowers go to main reception and the staff take them to the bedside. The cancer and haematology unit on Level 1 is a different situation from the general wards.
I would not send lilies to someone in the cancer unit without checking first. The unit is open Monday 8am to 4:30pm only. Patients there are often immunocompromised, and standing water in a vase can harbour bacteria. Confirm with the ward before ordering. A hospital flower arrangement in foam holds water internally and avoids the open-vase risk, but the ward has the final say.
Milestone birthdays carry a particular weight when the birthday person is getting older and you are not close by. The card matters as much as the flowers. Maybe more. Write something specific. A memory from a Christmas at their house, something they taught you, a joke only you two share. You will probably get the words wrong three times before settling on something that still does not feel like enough. Generic birthday messages disappear. Specific ones get read twice.
If the recipient is in aged care, flowers go to reception and staff deliver to the room. The box arrangement format works best in these settings because it arrives stable, sits on a bedside table without tipping, and holds water in the foam without needing a vase. For homes, leave safe-place instructions on the order. Most Murwillumbah houses are freestanding with covered front verandahs, which helps in summer. Flowers on a concrete step at midday in this valley have fewer than two hours before the heat does real damage.
Heritage Lodge on Byangum Road and Murwillumbah Greens at Ingram Place are the two I processed the most orders to from the Pottsville office. Reception takes the flowers and staff walk them to the room. The routine is the same at both. What changes is the recipient's face, and that part never gets old, even secondhand through a phone call from the family an hour later.
The 70th birthday flowers and 80th birthday flowers pages have products suited to milestone recipients. At $74.50 the Florist's Choice Birthday Bunch hits the sweet spot for this community. Median household income in Murwillumbah sits well below the state average. Seventy-five dollars is a real gesture here, not a minimum spend. The florist picks what is holding up in the current season rather than trying to match a photo from six months ago.
Three months since the last call. Maybe six. The longer the gap, the harder the first word gets. Flowers shortcut the awkwardness. They arrive at the door and say what you have not managed to say on the phone: I have not forgotten about you.
Murwillumbah has a higher proportion of elderly people living alone than most towns its size. Four in ten residents have no church community. After the 2022 flood isolated the town for five days, the quiet got worse for people who were already on their own. A thinking of you delivery is the most common order we process for this valley that does not carry an occasion name. No occasion name fits. No category page exists for it. Just someone deciding that today is the day they stop putting it off.
The card message is the hard part. Keep it short. "Thinking about you. Hope you are well." Or: "Haven't heard from you in a while. Wanted you to know I'm here." That is enough. You do not need to explain the gap. The flowers explain it for you.
From fifteen years behind the bench: The recipients of thinking-of-you orders are often the ones who most need them and least expect them. If you do not know what their house looks like inside, go with a box arrangement. It arrives in water, sits on any surface, and does not need a vase they might not have easily accessible. Chrysanthemums and natives last the longest on a Murwillumbah kitchen bench. Two weeks without much fuss. That counts for something when the recipient lives alone and might not change water daily.
Order before 2pm weekdays, 10am Saturdays. Made by a florist close to Murwillumbah, delivered the same day.
Florist's Choice from $74.50None of the above feel exactly right. The occasion does not have a label. Maybe it is "I have been meaning to call for months" or "I saw your post and I did not know what to say." Those are the hardest orders because there is no category page for complicated feelings.
For Murwillumbah specifically, I would point you toward the Florist's Choice Bunch at $74.50. You are not picking a colour or an occasion. You are letting the florist near Murwillumbah build from what came in strong at market that week and what survives the humidity on a Murwillumbah doorstep. 551 verified reviews at 4.5 stars. The product is the florist's judgement, and in this climate, that judgement is worth more than matching a photo taken somewhere cooler. One other option if you are ordering between November and March: orchids. Cymbidiums and dendrobiums are tropical. Most people think they are fragile. In Murwillumbah they actually thrive in the humidity that wilts everything else.
More verified reviews from Murwillumbah customers
"Excellent service. Great website easy to navigate easy to make purchases."
David, verified customer
Thanks David. Easy to navigate and easy to purchase is honestly the bar (and the part of the site we have rebuilt more times than I want to count), so it is really nice to hear it is doing the job for someone ordering across to Murwillumbah.
Siobhan & Andrew, Lily's Florist
"Worked well. Have used it a few times."
Verified customer
Thanks for the review and for the repeat business. A few times in tells me we have stopped being the new florist you tried once and become the one you go to without thinking about it. That is the quieter kind of vote of confidence, and the one I pay most attention to. Good to know Murwillumbah is still working out well. Thanks for staying with us.
Andrew, Lily's Florist
Andrew and I were married at Mavis Kitchen in Uki, not far from Murwillumbah, on the 18th of October 2008. Asha stood next to us. Wollumbin was behind the trees. The whole caldera was watching.
Siobhan, Andrew, and Asha at their wedding ceremony, Mavis Kitchen, Uki. October 2008.
Ivy cleaned up at the Murwillumbah Festival of Performing Arts in 2018. Gold medals in everything. We are still finding trophies in drawers.
Ivy at the Murwillumbah Festival of Performing Arts, Tweed Shire Council Chambers, 2018.
In 2006, Andrew and I bought a tiny florist and gift shop on Marine Parade in Kingscliff, about twenty minutes from Murwillumbah. We had no idea what we were doing with flowers. None. Our plan was to scale the flowers down and focus on organic gifts, skincare, baby products. We were running a website called Down to Earth Organics at the time. You can read the full version of that story on our About Us page if you have the time.
The short version. The previous owner had paid for a Yellow Pages advertisement. The book. People started calling us for flower deliveries to places we could not reach. Murwillumbah, Uki, Stokers Siding, Tumbulgum. Forty calls a day, sometimes more. For months we turned them away. We were a tiny shop with a newborn and no delivery infrastructure beyond Andrew's car.
One Friday night after a long week, we were in the kitchen when it hit us. What if we found a florist in Murwillumbah and asked them to deliver our orders? No membership fees, no contracts. Just add a few extra stems to cover a small commission.
The following Monday, Andrew strapped Asha into the car seat and drove out to a flower shop in the Murwillumbah area. He was nervous. The whole concept was foreign, untested, a bit abstract. He walked in, put Asha down on the floor so he could talk, and within seconds she knocked something off a low shelf. Crash. He tells it with a wince, still. Tail between his legs, he paid for the broken gift and then somehow got the words out. "Would you be interested in helping us with our flower orders?"
The florist smiled and said yes.
Murwillumbah became our first partner location outside Kingscliff. Lily's Florist was still a year away from existing as a brand, but that single yes gave us a model that now operates with over 800 partners across the country. Asha, the one who broke the gift, has since graduated Year 12. Where does the time go.
The town reinvented itself somewhere in there. The highway bypassed it, the railway closed, and instead of disappearing Murwillumbah became an art town. The Margaret Olley Centre at South Murwillumbah put it on a map most Australians had never opened. The M|Arts Precinct filled the Art Deco building on the corner of Brisbane and Wollumbin Streets, the same corner Andrew drove past that Monday morning with Asha in the back seat, wondering if any of this would work.
Before that partnership, we were doing the Murwillumbah deliveries ourselves. Asha in the back seat, flowers on the passenger side, Andrew white knuckling it down Tweed Valley Way in mid summer. One delivery to Murwillumbah District Hospital still gets brought up at the dinner table. He pulled into the car park, 37 degrees, Asha screaming, flowers needed to be at reception in five minutes, and he could not find a park. The anxiety of that run, twenty minutes each way with a baby who did not care about your delivery schedule, is exactly why we needed a florist close to the area.
And then there was the prune incident. Andrew had given Asha a prune from the shop before they left. He says one. I think it was five. He denies it. Heading back from a Murwillumbah delivery, doing 100 down Tweed Valley Way, and it happened. I will not go into detail because it is genuinely disgusting. Think Mount Vesuvius. One hour on the side of the road.
Yeah. We needed a partner florist in Murwillumbah.
Andrew and Bindi at Old Quarter Coffee Merchants in Murwillumbah. Twenty years after that first nervous drive, he still goes back. Just for coffee now, not deliveries.
Andrew and Bindi, Old Quarter Coffee Merchants, Murwillumbah.
Order before 2pm weekdays for same day delivery to Murwillumbah. Saturdays the cutoff is 10am. No Sunday delivery.
$16.95. We subsidise the delivery across the network so the fee stays flat regardless of where the florist is based relative to the delivery address.
Online anytime, or call 1300 360 469 between 7am and 6pm weekdays. Saturdays from 7am to 10am.
The valley floods. The Tweed River peaked at 6.50 metres in February 2022, overtopping the CBD levee for the first time. Tweed Valley Way, the main road connecting the coast to Murwillumbah, closes during heavy rain. If a delivery is affected by road closures, we call you before we charge anything extra and redeliver on the next available business day. In summer, order by midday rather than waiting until 2pm. The earlier the order, the earlier the florist can get it on the road before afternoon storms close creek crossings on the back roads.
Winter is the opposite problem. Cold air drains from the ranges and pools on the caldera floor overnight. July mornings can sit at 8 degrees, colder than the coast by a clear margin. Flowers left on a doorstep before dawn will frost-shock the same way they heat-wilt in January. Safe-place instructions count in every season here, just for different reasons.
More verified reviews from Murwillumbah customers
"They went above and beyond. I requested that the flowers be delivered on Easter Saturday. I was informed that it was closed that day but they were willing to do it on Good Friday. How amazing is that!"
Karen, verified customer, Beautiful Pastels Bunch, 19 April 2025
Read more verified Feefo reviews
Karen asked for an Easter Saturday delivery and the florist pivoted to Good Friday. A warehouse operation has one delivery window. A florist in or close to Murwillumbah knows the town shuts for Easter and adjusts the schedule before the long weekend begins. The lavender rose and lisianthus combination photographs well in the thank-you text, which is often the first confirmation the sender gets that everything arrived.
Lyn W ordered a Florists Choice Sympathy Arrangement to Murwillumbah and asked specifically for no lilies. The arrangement arrived with lilies. The recipient said it was stunning. Lyn took a star off. Fair enough. The root cause was a communication gap between the order system and the bench. The note was there. The florist did not see it before building. We changed the workflow after that: allergy and fragrance requests now flag visually on the order printout, not buried in a text field. If you have a fragrance or allergy concern, write it in the order notes AND call 1300 360 469 to confirm. The double-up catches what one channel alone might miss.
Your order goes to a partner florist in or close to Murwillumbah. They make the arrangement from that morning's market stock, choosing flowers suited to the valley, and deliver it the same day if you ordered before the cutoff. The delivery driver knows the town. They know that Byangum Road gets school traffic from Mt St Patrick Primary in the afternoon and that Ingram Place is an aged care cluster where reception handles the handover.
I used to ring the florist myself if something did not look right. These days our team in Armidale handles that. The order goes through the system. The florist confirms. Then the delivery runs. If nobody is home, the driver looks for a safe spot, and most houses in Murwillumbah are freestanding with covered verandas, which helps. If they genuinely cannot find a safe place, they call the number on the order. If there is a problem after delivery, call 1300 360 469 between 7am and 6pm weekdays, or before 10am on Saturdays. You can also email [email protected]. The Armidale team sorts it the same day when they can.
If a few hours pass and you have not heard anything, that does not mean something went wrong. Recipients do not always call or text immediately. A few wait until the evening. Others take a photo first and want the right light. Silence after delivery is normal, not a warning sign.
Lily's Florist Pty Ltd | ABN 17 830 858 659 | 1300 360 469 | [email protected]