Marilyn sent flowers to Port Melbourne recently left us a review, as above, that made us grin from ear to ear. She said our website was "very simple to navigate and beautifully arranged" and her daughter-in-law was "extremely happy with her flowers and other gifts which were delivered as promised." That's the kind of feedback that reminds us why we've been doing this for 17 years now.
When you place an order for Port Melbourne, South Melbourne, or even Albert Park, something pretty cool happens behind the scenes. Your order pings into our system (whether you've ordered online at 11PM in your pyjamas or called one of our Aussie staff during business hours), and it gets routed to one of our partner florists based on two things - the postcode and what fresh flowers they've got that day.
Say you order a dozen red roses for Middle Park. If our Port Melbourne florist only has 6 roses left, the order automatically bounces to the next closest partner, maybe in St Kilda or the CBD. They make your arrangement fresh that morning and their courier delivers it. No warehouse flowers, no overnight shipping in boxes, just proper florists doing what they do best.
You know what's mad? We never set out to deliver flowers to Port Melbourne or anywhere really. Back in 2009, sitting in our Kingscliff shop with barely enough money for milk, we were actually trying to flog organic baby bottles and fancy skincare. The flower thing was supposed to be on the backburner.
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But that bloody phone wouldn't stop ringing. As it turns out the previous owner had bought a Yellow Pages ad (remember those doorstops?) and suddenly we're getting calls for flowers to everywhere from Port Douglas to Port Melbourne. We'd say "sorry, can't help" about 30 times a day while trying to rock our baby to sleep in the back room.
Then one particularly grim Tuesday, with literally $20 in the register, we looked at each other and thought, hang on, what if we just said yes? What if we found florists in all these places and asked them to help? Started with a lovely lady in Murwillumbah who thought we were bonkers but said yes anyway. Then Byron Bay, Taree, and before we knew it, Melbourne CBD and all the surrounding suburbs including Port Melbourne.
Here's the thing about our partner network that makes it brilliant for places like Port Melbourne, Southbank, and Docklands. These aren't random people we found on Gumtree. They're proper florists with actual shops, many who've been with us over a decade. They know their suburb. They know if your recipient's building in Port Melbourne has tricky access or if the South Melbourne Markets area gets mental on weekends.
When you order through us, you're tapping into that knowledge plus our systems that make sure everything runs smooth. Our partner florist in or close to Port Melbourne florist has fresh stock because they're supplying their walk-in customers too. Not like those warehouse operations where flowers sit in fridges for days before being boxed up and posted.
We partnered with Feefo back in 2013, and honestly, it scared us silly. See, with Feefo, we can't delete bad reviews, can't get our mates to write fake good ones, can't do anything dodgy. Only real customers who actually bought flowers can review us. Since then we've copped over 22,000 reviews. Most are brilliant (like Marilyn's), some are average, and yeah, some proper stinkers too.
The Fine Print That Actually Matters
Look, stuff happens. If you need to change the delivery address from Port Melbourne to South Yarra, give us 72 hours notice. We don't deliver to PO Boxes (flowers need signatures, not slots). If you order before 2PM Monday to Friday, we'll get them there same day. Saturdays, make it before 10AM.
And here's something important, if your Port Melbourne address ends up being outside our delivery area or needs extra delivery charges, we'll call you straight away. No sneaky surprise fees, just honest chat about options.
We're still that family business making decisions over dinner in Kingscliff, except now we help people send flowers from Port Melbourne to everywhere. Funny how life works out sometimes.