9/9
“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon” Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs” John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years” Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it” Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not” Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time” Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward” Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her” Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best” Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
“My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon” Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning” Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful” Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade” Suzette
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An hour in a hot van costs more vase days than a week in a warm kitchen.

Anna, qualified florist | fifteen years on the bench, most of them on a humid coast

Long driveways make long runs, and the van cabin is where the damage happens. In a Sunshine Coast summer that cabin passes forty-five degrees by midday, and an hour of it pulls water out of a soft petal faster than the stem can put it back. What looked right at ten looks tired by Wednesday.

So anything going out here gets gum and grevillea around the rim, the soft stems tucked in the middle where the air stays still. Roses hold beautifully in that pocket once they are inside and out of the afternoon sun. It took me one summer on the bench to work that out.

Most Orders Into Valdora Are Birthdays, Then Sympathy

Nearly everything we send here goes to a house you cannot see from the road. Birthdays lead, sympathy next, then gift hampers for someone laid up on a property.

A Birthday on Acreage, and a Number on a Post

You cannot be at the table, so the flowers stand in, and out here the table is at the end of a driveway. Siobhan and I did our own deliveries from 2006 to 2009, and on a 2008 birthday run off the Tweed Valley Way, three driveways shared one mailbox post. I picked the wrong one twice and explained myself to a very patient bloke on a ride-on mower. Valdora Road is the same shape of country, so the notes take the driveway and a mobile.

Anna's call: chrysanthemum or lisianthus holding the middle of a birthday bunch; the bestsellers are built that way.

Tell Us if It Is the Service or the Kitchen Table

The address in the notice is a property. Yandina Cemetery, on the corner of Cordwell Road and Central Park Drive, is the old monumental ground for this valley, and in our experience a tall vase does not sit on a plot there. A sheaf does. Nothing you send fits the size of it, and people still remember who sent something.

Whites, creams and soft greens for the kitchen table. For a plot in full sun, a funeral sheaf of woody natives from the sympathy range, wired low against the wind.

If They Are in Nambour General, the Ward Name Does the Work

Someone from Valdora is on Hospital Road and you have a ward name off a text. From what our florists have seen, Nambour General flowers go to the ward reception desk and a nurse carries them in, so the ward and the full name go in the notes. "Thinking of you. Hope you're on the mend." does the card.

Anna, on ward flowers

A shared room did not ask for scent. Unscented Asiatic lilies, gerbera and chrysanthemum went into every hospital arrangement I put together, boxed so nobody hunts for a vase.

Nothing Above Fits. What Goes to a Farm Gate?

Half the orders into a place like this fit no heading: a neighbour who fed the horses, a mate gone quiet, a mum who moved out here. You do not need a category. Anna has a view on this.

Send Asiatic lilies. Each bud opens on its own day across a week on the bench. Pinch the anthers off as they open; dry pollen bonds to a tablecloth, wet brushes straight off.

Or go straight to a category

Order before 2pm on a weekday and it is up the driveway this afternoon.

Send Thinking of You Flowers

Three Cutoffs, One Set of Notes, One Signature

When it goes out

Same day for weekday orders in before 2pm; the florist runs the afternoon from that list.
Saturday before 10am goes out that day; the run leaves early.
No Sunday delivery, except Mother's Day.

What the notes need

The driveway, described or pinned, and any gate. A mobile for the recipient. For Nambour General, the ward and full name. For a service, the funeral director and time.

Who signs for it

The person, a named neighbour, or a shaded spot you name; a west-facing verandah in January finishes flowers in half an hour. Orders in now are built this morning.

Send Natives Built for the Heat

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There Is No Tracking Link, and Here Is What Happens Instead

Your order lands with us, we match it to a florist in or close to Valdora, and they build it that morning and drive it out. To check it landed, ring 1300 360 469, 7am to 6pm weekdays, from 10am Saturday. Something wrong, send a photo that day.

Siobhan, on the driveway you have never seen

The silence afterwards is normal. Someone unwell, or grieving, or eighty and tired, does not always reach for the phone; it took me years on our phones to stop reading into it. What goes wrong out here is nearly always a number on a post nobody could read from the road, so the florist rings and it lands later than you wanted. Which is not nothing.

That is all of it.

ABN: 17 830 858 659

Also delivered around Valdora

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Co-founder, Lily's Florist

Siobhan and I bought a small flower shop on Marine Parade, Kingscliff, in 2006 and did the deliveries ourselves until 2009, up cane roads and long driveways across the Tweed. We took the calls ourselves until 2013.

Lily's Florist, the network, started in 2009. The rest is on about Lily's Florist.