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Flowers Delivered to Warrimoo, Even the Empty House

They moved up the mountains. You didn't. Warrimoo is young families on freshly mortgaged bush blocks, both parents at work by eight, so an order lands at a door with nobody behind it. It goes onto a shaded porch, or a desk in Springwood or Penrith, while you wait three states away. Siobhan here. Andrew and I have been getting flowers up the Great Western Highway since 2009, back when we faxed them out of a spare room. Order by 2pm, even if you only remembered this morning, and it's on the porch this afternoon.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat
“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon” Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs” John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years” Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it” Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not” Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time” Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward” Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her” Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best” Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
“My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon” Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning” Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful” Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade” Suzette
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What Holds Up in a Warrimoo Kitchen, and When to Send It

Anna, qualified florist who spent years telling people what actually survives a mountains summer

Most people reach for roses and hope for the best. Up here you can do better, and the timing matters more than the flower. Warrimoo runs high enough that a lounge room in June or July stays five or six degrees under the Sydney basin, and cool rooms slow everything down. Winter is the best time of year to send flowers to this address, not the worst. Tulips, ranunculus and anemones are cheapest and strongest from June to August, and most of them are grown down in the Southern Highlands, an hour or so south, not flown in from the other side of the country.

Most Warrimoo homes stand empty through the working day, and that decides the flower as much as the season does. A bunch has to forgive a warm afternoon on its own. Chrysanthemums and carnations do that. They will hold fourteen days on a bench and barely notice a missed water top-up. Keep them clear of the fruit bowl though. Ripening fruit gives off ethylene, a gas that ages cut flowers, and a bunch parked next to a bowl of bananas drops days early. Hydrangeas and sweet peas are the opposite, beautiful, and the first to fold on a west-facing step in a February heat spike.

In winter I pointed people at the cool-season stems, for the extra week they give you. In summer, natives or chrysanthemums, and ask for a morning run. A banksia or a protea head is close to indestructible, and it belongs to the same bush growing outside the window. A pretty photo means nothing if the flowers are cooked by the time someone gets home. Longevity is the quiet part of the gift. A bunch still going strong a fortnight later is a fortnight someone keeps seeing it, and thinking of you.

The Best Months to Send Flowers Up the Mountains

Send in the cold months and the same money buys more days in the vase. Here's how the year stacks up for a Warrimoo delivery.

How long a bunch holds up Best window Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Based on the lower-mountains climate at roughly 270 metres: warm summer afternoons and storms, properly cool winters. It reads more like Canberra than the coast.

Winter, best

Jun to Aug

Tulips, ranunculus, anemones, stock. Grown down in the Southern Highlands. Cheapest, strongest, longest lasting.

Spring

Sep to Nov

Waratah and flannel flower, then the peony window late in the run. Native colour at its peak.

Summer, careful

Dec to Feb

Chrysanthemums, carnations, hardy natives. Ask for a morning run and skip the soft, thirsty blooms.

Autumn, kind

Mar to May

Mild days, cool nights. Almost anything holds up, so send what you like the look of.

From the Sydney Market to a Warrimoo Doorstep

There's no warehouse on the highway packing these into a box. A partner florist near the mountains buys at market, builds your bunch that morning, and drives it up the Great Western Highway the same day. That's the whole point of the network.

* What happens to your order once it lands in the Lily's Florist network.

What happens to your order when it hits the Lily's Florist network
1
Order online or by phone before 2pm
2
Sent to the partner florist as a paid order
3
Built fresh from the cool room that morning
4
Loaded for the run up the highway
5
Hand delivered, or left in a safe shaded spot

What People Send to Warrimoo, and How to Get It There

You've seen the bunches. This is the part where it has to arrive at the right door, in one piece, at a house that might be empty till six. It's a quiet, bushy pocket up here, two schools facing each other on Florabella Street, a Blinky Bill mural down in the park, not much of a main street to speak of. Three orders come up again and again, birthdays, new babies and new homes, with a run of teacher thank-yous every time a term ends. Plenty of them start with a quick look at what's under $60, because a mortgage up here is real.

A Birthday at a House That's Empty Till Six

A birthday you can't be at, for someone whose place backs onto bush and whose cars are both gone by half seven. The flowers stand in for you at the table. It isn't the same as being in the room, and you both know it. Some days it's the closest you can get.

If nobody's home, that's fine, it happens on nearly every Warrimoo run. The trick is telling us where's safe to leave it: a covered porch out of the afternoon sun, not the front step that bakes. If both of them work, a bunch to a desk in Blaxland or Penrith can beat an empty house, and we're happy to send it there instead.

Skip anything soft for a house nobody's in till evening. A mixed bunch heavy on chrysanthemums, or a native arrangement, will still look sharp when they walk in the door, even after a warm day on the bench. Save the garden roses for a birthday you can hand over in person.

The New Baby Has Come Home to Warrimoo

A new baby in the house, and you're sending something from wherever you are because you can't drop in with a casserole.

Most of these go to the home once everyone's discharged, and the empty-house rule relaxes, someone's usually there with a newborn. If mum and bub are still in hospital, that's Nepean over at Kingswood, so address it to her by name with the ward number, not to the baby. From what our florists have seen, a box arrangement rides a maternity ward better than a hand-tied bunch. A line like "welcome to the world, little one" is plenty on the card.

One thing on the flowers: keep the fragrance and pollen down around a newborn, no heavy lilies. Cheerful and hardy does the job, and it holds through that first foggy week when nobody has a spare minute to trim stems.

They Just Moved In, and the Boxes Aren't Unpacked

Someone you know took the plunge, traded the balcony for a bush block, and the whole place is still boxes and takeaway. A new-home gift that they don't have to do anything with is the kind thing here.

New addresses up here can be a fight for a GPS. Some of the streets off Florabella and Rickard Road are newer than the maps, so drop any access note you've got into the order and we'll get it to the door. A house mid-unpack doesn't need one more thing to find a home for.

Anna on the low-fuss option

A vase arrangement beats a wrapped bunch for a new home. It turns up standing in its own water, so nobody's digging through packing boxes for a vase that's still taped up in the garage. Natives or carnations here, they're built for a household that hasn't found the scissors yet, and they'll hold a fortnight without fuss.

Order before 2pm and today's bunch lands this afternoon.

Browse Australian Natives

When It's None of These, and You Just Want It to Land Right

Plenty of orders don't fit a neat box. You just want something good to turn up and not let you down.

For Warrimoo I'd point you at a mixed seasonal bunch and let the florist's choice do the work with whatever's best at market that morning. In winter that's tulips and ranunculus, grown an hour south and loving the cold. Worth knowing with tulips: they open wide by dinner and close again overnight, and they keep growing taller in the vase. None of that means they're dying. A tulip reads the temperature of the room and moves with it. The rest of the year, a native bunch that matches the bush on the block and outlasts nearly everything else. Either way, you're covered.

How to Order Flowers to Warrimoo

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm weekdays gets it there today, 10am on a Saturday. A weekend run is often the one that catches the whole family home. In summer we push for a morning delivery, the January heat and afternoon storms are hard on a bunch. On a Total Fire Ban day the roads up can slow right down, so order early.

Delivery $16.95

Flat rate across Warrimoo and the 2774 blocks. Wide bush-block driveways and no neighbour to sign for it, so an authority-to-leave note makes all the difference.

Nobody Home on a Bush Block? Here's the Plan

Most Warrimoo front doors go unanswered between the school run and knock-off, so we plan for it rather than hope. Tell us where's safe: a covered porch, round the side out of the western sun, or with a neighbour who's home. From what our drivers find, a shaded spot buys a bunch the afternoon it needs. If the house will be empty all day, a workplace in Blaxland, Springwood or Penrith is often the safer call. Order before 2pm today and it's at their door this afternoon.

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After You Order

Once you've ordered, it goes straight to a partner florist in or near Warrimoo as a paid order, and they build it that morning. You'll get an email confirmation. If you want to know exactly what's going out, or you forgot to add the safe-place note, ring us and we'll add it before the driver leaves.

If something's not right when it lands, tell us the same day. A photo to [email protected] or a call on 1300 360 469, and we'll sort it while there's still time to. Not three days later.

Andrew on the empty-house problem

The one thing that used to catch us out here was the empty house. A bunch left on a west-facing step on a February afternoon can wilt before anyone gets home, and for a while that was our most common Warrimoo complaint. So we changed how we take the order. Now we ask where's safe before the driver leaves, not after, and the safe spot goes on the run sheet. It's a small thing. It fixed most of it. One more: if they don't message you straight back, don't read into it. The flowers did their job the moment they landed, whether anyone's got their phone out or not.

Quickest way to change anything is the phone, 7am to 6pm weekdays and from 10am Saturdays. Email's fine too, we read every one.

ABN: 17 830 858 659

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Siobhan Thomson
Co-founder, Lily's Florist

I'm Siobhan, one half of Lily's Florist with Andrew. I haven't lived up the mountains, but we've been sending flowers to Warrimoo and the towns around it since 2009, and the orders that keep coming back tell me the partner florists covering this stretch know the run. We build the whole business around school drop-offs and two kids, Asha and Ivy, so I know exactly what it is to organise a gift from a car park with ten minutes to spare.

Andrew and I bought a flower shop in Kingscliff back in 2006 and started the network three years later. The whole story, the fax machine and all, is on our about page.

Our Kingscliff shop

* The original Kingscliff shop, bought 2006. The brand and network came three years later.