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Flowers Delivered to Mount Riverview, and Off the Ridge

You have their address. On the day it matters, it is the wrong one. There is no hospital on this ridge, no chapel and no shop of any kind, so the person you are sending to is often nine kilometres east at Kingswood or eight west at Springwood instead. Birthdays still go to a front door off Emu Plains Road, up past Harley Park. The rest go wherever they actually are, and the flowers stand there instead of you. It's Andrew. Siobhan and I have put flowers into the lower mountains since 2009, back when the whole operation ran out of a spare bedroom in Casuarina. Order before 2pm and it is at the right address today, not tomorrow.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat

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"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
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The Wrapping Is the Water Supply

Anna, qualified florist | fifteen years of watching foam blocks go dry with no warning at all

People read the format line on a product page as packaging. Bunch, arrangement, box. It is the water supply, and it decides more about how many days you get than the flowers inside it do. A hand-tied bunch carries more stems than a box at the same price, because a box takes fifteen to twenty minutes to build against six or seven for a spiral hand-tie. More stems is not more days.

A dry-wrapped hand-tie is on borrowed time from the moment it leaves the bench. An aqua pack, which is just a sealed bag of water tied around the cut ends, buys it a few hours and no more. Floral foam is a different animal. The block soaks up roughly its own weight in water and feeds from underneath, which in a 20 to 24 degree room holds three or four days before anyone needs to top it up. The catch is that foam gives you no warning. A vase shows you the water level. A block does not, so the box looks perfect right up until it does not, and then the lot goes inside a few hours. Roses tell you first. I learned to read that on the bench long before anyone explained to me why it happened.

Box arrangements get treated as the compromise, the thing you send when you could not be bothered choosing. Wrong way round. A box asks nothing of the person who finds it. No vase hunt, no scissors, no five minutes of arranging at a moment when they may not have five minutes. If the flowers might wait before anyone picks them up, or the water will not get changed where they are going, send the arrangement. If somebody will be standing there when the door opens and they own a vase they like, the bunch is the better buy, and I would tell you so on the phone.

One more thing about this particular postcode, because it changes what I would put in the box. About one person in ten here has asthma, which is above the national average and is part of the price of a bushland reserve at the back fence in a place that has watched fire come over the ridge more than once. Scent is not a bonus in a house like that. Skip the oriental lilies and the heavy stock. Gerberas, carnations, chrysanthemums and the woody natives are all low-allergen and not one of them fills a room. You should not have to open a window in July to get away from the flowers.

Which of those two you want depends on where the flowers are headed, and for this postcode that is a live question. Mount Riverview has one school, one park and one scout hall, and that is the lot. No hospital, no chapel, no funeral director, no aged care, not a single shop. Every destination except the front door is somewhere else. This is the board a florist covering the lower mountains works from.

Eight Places Mount Riverview Flowers End Up

Two of the eight are in the suburb. The other six are down the hill, and getting the destination line right matters more here than the flowers do.

On the ridge Off the ridge

Birthday, thank you, just because

The house

Mount Riverview 2774, in suburb

Street number, plus a sheltered spot in the notes. No lobby, no locker and no intercom exists anywhere in this postcode.

Order by 2pm

Condolences to the family

The family home

Mount Riverview 2774, in suburb

The family name as well as the street. Coloured is fine here. White is what our florists send to the service.

Within three days

New baby

Nepean Hospital, Kingswood

About 9 km east, via the M4

The patient's full name and ward. Reception takes it, the ward clerk walks it through. No lilies.

Once they are on a ward

Get well, longer stay

Springwood MPS

About 8 km west, up the highway

Full name and reception as the drop point. Smaller rooms than Nepean, so a compact box beats a tall build.

Weekday mornings work best

A parent in care

Aged care, down the hill

Belong at Blaxland, Springwood Greens, Merindal Hamlet at Glenbrook

Room number, and reception, not the room. Foam, not a vase. Care staff rarely have time to change water.

Any weekday

Funeral service

The funeral director or church

Raymond Lane at Springwood, or a Blaxland or Glenbrook church

The deceased's name and the service time. Without the time there is nothing to build backwards from.

We work back from the service

Graveside or memorial

Leura Memorial Gardens, Kitchener Road

Half an hour west, up the mountain

The interment time and the chapel or plot. The longest leg on this board, and the one to book earliest.

Morning of, not the day before

A teacher, end of term

The school front office

Mount Riverview Public, Blaxland High, Wycliffe

The teacher's name and the class. Offices hold a lot in December. An unlabelled bunch is a guessing game.

Before the last Friday

Eight destinations, one postcode, and only two of them have a front door on them. Tell us which line you are on in the checkout notes and the florist works back from there.

Same Day Flowers to Mount Riverview: What the 2pm Cutoff Is Actually For

Nobody drives through Mount Riverview. You turn off at Blaxland and climb, or you never come here at all. So the run up Old Bathurst Road is a trip made for your order and not much else.

What happens to an order between the checkout and somebody knocking on a door.

What happens to your order when it hits the Lily's Florist network

People have been paying to get to the top of this road for a while. In 1931 a bloke named Cummins ran a tearoom where the scout hall stands now, and charged sixpence to climb a viewing platform he had built in a gum tree and look out at the Nepean. Which is where the suburb got its name, and ninety-odd years later the arrangement has not changed much. You want something at an address on this hill, somebody gets paid to make the climb.

There is no warehouse behind this. A florist covering the lower mountains buys at market that week, keeps it in a cool room, and builds it the morning it goes out. On a street with passing traffic a driver can drop three orders inside a block. No passing traffic here, and no railway station either, because the Blue Mountains line runs below through Glenbrook and Warrimoo and misses this place entirely. So the climb is its own leg of the run. Forty minutes there and back, before anyone has knocked on anything. That is the honest reason the cutoff is 2pm on a weekday and 10am on a Saturday, and the reason Sunday does not happen at all. Nobody invented it in a meeting. It is what fits in an afternoon.

The other thing worth being straight about: there has never been a florist in Mount Riverview and there never will be. Three thousand people with no retail strip between them cannot support one. When Siobhan and I started this in 2009 the first towns on our list were Murwillumbah, Taree, Byron Bay, Cairns and Coffs Harbour, all places where a good florist existed but nobody could find them online. The Blue Mountains came later, and it works the same way. We are not on Emu Plains Road. A florist who covers this area is, and they get the whole order, with our commission built in and agreed with them up front.

1
Order online before 2pm on a weekday, or ring it through
2
Sent to the partner florist as a paid order, destination line attached
3
Built that morning from the cool room, in the format the destination needs
4
Loaded for the run, address checked against your notes
5
Hand delivered, or left in the safe spot you nominated

Hand Delivered to Mount Riverview: What People Send, and Where It Has to Go

Four orders come up more than the rest in this postcode, and two of them are not delivered here at all. If you already know you want something built into a vessel and not wrapped in paper, the flower arrangements are the shortcut past all of this.

A Fiftieth, in a House They Have Owned Since the Eighties?

You are not going to be at the table. Most fiftieths we send to this postcode look like that, because the people turning fifty here bought in the seventies and eighties and never left, while the kids went down the hill or interstate. Four in ten of these houses are owned outright. Nobody is going anywhere.

A fiftieth here tends to be a house full of people at six in the evening, not a quiet morning drop. Our florists find the best window is late morning, before the afternoon runs stack up, so the 50th birthday flowers are already on the table when the first car pulls in. If the house is empty until five, say so in the notes and the driver leaves it in the porch shade, off the front step. For a mother turning fifty, the birthday flowers for mum range is the narrower place to start.

Anna, qualified florist

For a fiftieth there is a real choice between a tall vase build and a low table arrangement, and it comes down to where the thing ends up. A tall build is for a hallway or a sideboard where it is not in anyone's eyeline. If it is going on the table people eat at, it needs to finish under eye level, or it gets moved to the bench within the hour and spends the whole party facing a wall. Low and wide. Chrysanthemums and carnations carry that shape properly and at the temperature these houses sit at, they are still going a fortnight after everyone has gone home.

What Gets a Bunch From Kingswood Reception to the Bedside

Somebody you cannot get to is in a bed nine kilometres east of the house you were about to send to. Nobody from Mount Riverview goes to hospital in Mount Riverview. It is Nepean at Kingswood, down the M4, and it takes the maternity and general wards for this whole stretch of the lower mountains.

From what our florists have seen, flowers go to main reception rather than the ward, and staff move them through from there when the round allows. So the order needs the patient's full name and the ward, not the name of the hospital, and we ask for both at checkout for that exact reason. Send on day two. Day one after an admission or a birth is chaos and the flowers get put on a windowsill and forgotten. Day two, somebody actually looks at them. If it is a day procedure, send it to the house instead. We have watched too many hospital flower deliveries chase a patient who was already home by three. Keep the card short too. Something like "thinking of you, hope you are out soon" reads better at a bedside than a paragraph does. For a recovery back at the house, the get well flowers range is the right shelf.

The format question matters more here than anywhere else on this page. Anna has a rule about it.

A hospital room has no vase and no one spare to find one. A hand-tied bunch delivered to a ward stays in its wrapping until a visitor brings a container, which can be two days, and it spends that whole time drinking out of a sealed bag the size of a fist. Send something already in water. Skip oriental lilies too. The pollen is airborne, it marks the linen, and the scent fills a room with no window worth opening. It is also why the oncology wards are stricter than the general ones. Pollen travels on staff clothing between rooms, so a patient with no flowers of their own still ends up breathing somebody else's. And they are worth sending, whatever the ward. There is a randomised trial, ninety surgical patients, where the ones recovering in a room with flowers in it needed fewer painkillers and ran lower blood pressure than the ones without. Ninety-three per cent said they would pick that room again, against seventy-three in the bare ones. Ninety patients, randomised, published.

Checking In on Someone Who Aged in Place Up Here

A lot of the orders to this postcode come from adult children who live somewhere else. Sydney, the Cumberland Plain below, sometimes another state entirely. The parent bought here in the eighties, stayed, and now lives on a big block with a long driveway in a suburb that has no shops to walk to and no bus worth catching.

Some of those parents are still in the house. Some have moved two kilometres down the hill, or eight west to Springwood, into a room with a bedside table and not much surface. Either way the order works the same: tell us which, and give us the room number if there is one. The room number is what we end up ringing back for most often, because a surname on its own does not always get past a busy reception. Deliveries to care go to reception rather than the room, and staff carry them through. No reason required, and no occasion either, which is the whole point of thinking of you flowers. The gesture is the message. Keep the card short as well. "Just thinking of you today" does more work than a paragraph explaining why you have not visited.

If the flowers are going into a care room, do not send a bunch. Care staff do not have time to change vase water twice a week, and a hand-tie in a jug on a shared bedside table is the arrangement that gets moved to a windowsill. Send something in foam that stays flat and will not tip. Keep it small and front-facing so it fits alongside the glasses and the photos and the medication. And if the person is in a dementia ward, send something they would recognise from their own garden. Roses, daisies, a bit of lavender. Familiar beats impressive every time in that room.

The Last Friday of Term, and Three Teachers to Thank

Teacher flowers are the order people most often talk themselves out of, because they decide a small bunch will read as an afterthought. It does not. The public school on the hill opened in 1971 and its motto is Honour Above All, which is the sort of thing that stays with a family long after the kids have left. Between that school, Blaxland High down on Coughlan Road and Wycliffe over at Warrimoo, a lot of households on this ridge run to the same December deadline.

Our florists send more of these in the first fortnight of December than in the whole of November, most of them under sixty dollars, and almost all of them go to the front office rather than the classroom. The thank you flowers range covers it, and the flowers under $60 shelf is where most of these actually come from.

I would not ask a florist for anything soft in December. It is the back end of the season, the market is thinning out, and a thin petal has already had a hard week before it reaches a bench. What is genuinely good in a Blue Mountains December is what grows out the back here: Christmas bush colouring up, the woody natives still holding, gerberas if they came in that morning. A native build in December is the strongest thing on the bench that week. It also happens to cost less.

Order before 2pm today and it is at the address this afternoon, not tomorrow morning.

Browse Celebration Flowers

None of Those Four? Start Here.

Plenty of orders have no occasion attached to them. Somebody had a hard week. Somebody has been on your mind since the last fire season and you have not rung. You do not need a category before you are allowed to send anything. Nor do you need to know the first thing about flowers. The first phone call I ever took about flowers, back in the Kingscliff shop in 2007, I got three quick questions and answered all of them with "hang on, I will just check with my wife." Siobhan knew about as much as I did.

For a Mount Riverview address I would take a mixed seasonal build over anything single-flower. A mixed build fades in stages, and in a house at this altitude the stages run long. The gerberas start going around day eight or nine, the roses open right out and finish near a fortnight, and the chrysanthemums and carnations are still upright at three weeks. The person receiving it gets three different arrangements out of one delivery. Nobody remembers the technique, by the way. They remember the colour and how long it kept going, so build for those two and the rest is decoration. The Florists Choice Bright Mixed Bunch at $79.95 is the one I would point at, and it lands right in the middle of what this suburb actually spends. Browse the rest of the mixed flowers, or hand it over to florists choice and let whoever is on the bench read the market that morning.

How to Order Flowers to Mount Riverview

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm weekdays, 10am Saturdays, no Sunday. Because the climb is a dedicated leg, a 1:55pm order and a 2:05pm order are genuinely different afternoons. If it is a service or a discharge, ring instead and we will work backwards from the time.

Delivery $16.95

Flat, and subsidised. No unit number to decode here and no intercom to get past, which sounds like the easy version until nobody answers the door. Nominate a safe, shaded spot in the notes.

Empty House, Fire Season and Off-Ridge Addressing

Three things get orders to this postcode wrong and all three are fixable before you check out. The first is the empty house. Almost every home here is freestanding with a deep front setback, so there is no lobby, no concierge and no parcel locker anywhere in the suburb. If nobody answers, the driver needs somewhere sheltered. The gap between a shaded porch and a west-facing step is a day of vase life in February, and a nipped outer petal in July, when the mean minimum around here runs about six degrees and the frost lingers past nine. The second is fire season. The streets along the northern and western bush edge can be under Rural Fire Service advice on a Total Fire Ban day, and when that happens our florists hold the run and ring you before a driver goes into it. Routes are rarely cut, but the day can move. The third is the address. If the flowers are meant for a ward, a service, a care home or a school office, put that destination in the notes rather than the home address, with the full name of whoever is receiving them. Order before 2pm today and it is at the door, the desk or the chapel this afternoon.

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After You Order

The order goes into our system, gets matched to a florist covering the lower mountains, and is built the morning it goes out. You will not watch any of that happen. There is no honest way around it, and any website suggesting otherwise is showing you a stock photo of somebody else's bench.

If something is not right, email a photo the same day to [email protected] or ring 1300 360 469 between 7am and 6pm on a weekday, 10am on a Saturday. Here is the awkward bit of this industry that nobody puts on a website: the person best placed to tell us something went wrong is the recipient, and the only person who can raise it is you, three states away, looking at a photo on your phone. So we take the photo as evidence and we do not argue about it. The same day part matters more than anything else, because a photo on the day tells me what the florist actually sent out and a message on Thursday about a Monday delivery tells me nothing anybody can act on.

Siobhan, on the order we get wrong most often up here

The one that still gets me is the funeral. Somebody rings from Perth or Adelaide, gives us the family's home address in Mount Riverview because that is the address they have, and the whole family is down at the chapel at Springwood while a beautiful white sheaf waits on an empty porch on the ridge (which is nobody's fault really, the sender did everything they could from three thousand kilometres away). We changed how we take those after the third or fourth time. Now, if the order notes mention a service, we ring back and ask which one you actually mean, the chapel or the house, before anyone builds a thing.

And if you do not hear anything for a day or two afterwards, that is normal. People at the hard end of a week do not get to their phone. The flowers have already done their job in that room whether anybody has managed to tell you about it yet or not.

Ring if the timing is tight. Email is fine for everything else.

ABN: 17 830 858 659

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Andrew Thomson
Co-founder, Lily's Florist

In early 2009 I was wheeling a Woolworths trolley of packages into the post office at Kingscliff, some days fifteen times, which was not a thing people did. The flower orders were a side line back then. There are over 800 partner florists on the network now and it is still the two of us running it from a desk.

I have never been to Mount Riverview and I am not going to pretend otherwise. What I do have is seventeen years of order data for this part of the lower mountains, which is how I know how many of these addresses are not in the suburb at all. When we finally went all in on flowers we hired two actual florists to work the phones, because between us Siobhan and I could not tell one stem from another. Anna came off the bench at a small boutique florist at Salt in Kingscliff. Will had worked in some of the best known shops in the Sydney CBD before he moved north for the same reasons we did. A fair few of the orders to this ridge come from the city Will left. The full version, including the parts that did not work, is on the about Lily's Florist page.

Our Kingscliff shop

The original Kingscliff shop, bought 2006. The brand and the network came three years later.