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Have Box Hill Flowers on an Arnold Street Ward Today

If it is going to a hospital bed in Box Hill, the address does more work than the flowers do. Numbers 1 and 8 Arnold Street are two different hospitals, one private and one public, and the public one runs two buildings on two different streets. Put the full patient name, the ward and the building in the notes and the order lands at the right reception first time. In our experience reception to bedside adds another half hour to three hours on top of the delivery, so an early order reaches the bedside the same day and a two o'clock one might not. Sending to a flat in one of the towers? Same day still works before 2pm, and a mobile number in the notes is what gets a driver past the intercom.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat
“From start to finish easy to deal with... the flowers were delivered exactly 60 minutes after I placed the order” Mark
“I live in WA and required a Vic flower delivery for a birthday. Panic. They lived up to their promise of same day delivery” Julie
“I made my order at 1.50pm on a Wednesday... my daughter received the flowers that afternoon” Maria
“I ordered late and the flowers were delivered same day... I received a photo from the recipient and they were beautiful” Bee
“I am in Canada... I ordered during NSW night time, my day time. Delivered same day. Still looked fresh after a week” Chris
“I tried ordering from the UK... had no joy at all with another florist. Lily’s came through like champs” John
“I live in England and wanted to send flowers to my daughter... she was over the moon with them” Cheryl
“My go to for interstate floral gift shopping... not a single issue in over 10 years” Marcia
“Always fresh, beautifully arranged and delivered on time. They even write my silly messages on the card” Kelly
“They know the stress of ordering flowers for interstate people when you don’t have the details or times right. They get it” Britta
“A bouquet sent to a friend two days away from a family funeral I could not attend. Thank you for being there when I could not” Julie
“Really grateful for the flowers they put together for my friend’s funeral... easy to pick during a stressful time” Viv
“The flowers I ordered were out of season. Lily’s sent me an email to advise me of this and let me choose again” Dee
“They weren’t home at delivery, so they were very appreciative to get a call letting them know where the flowers would be left” Sara
“Beautiful bouquet that looked exactly like the photo on the website. Perfect gift to send to a patient in hospital” Heeni
“Our very ill friend received her flowers the morning after I ordered them after hours, even though we didn’t know which ward” Geoff
“She especially mentioned the bright pink gerbera in the centre. Perfect size for the shelf at the hospital” Janice
“They made an effort to deliver on the day of my sister’s birthday rather than the day after. The teddy was my hug for her” Liz
“I’ve ordered from several florists in the area over past years and Lily’s has been the best” Kate
“I typed a message for a card in German. The card was handwritten with the words I typed in German. Mum was so happy” Stig
“My mother cried all day. A photo would not do justice, she informed me. Very happy with the outcome” Helen
“Promptly sent to celebrate the birth of my friends’ new baby... a florist I can rely upon” Kathryn
“Ordered for my aunt and uncle’s 60th wedding anniversary. My aunt sent me photos, they were absolutely stunning” Karyn
“They were beautiful, even better than the photo we chose them from. The flowers were so fresh and vibrant” Tina
“Still in great condition, which is fabulous given they were delivered 8 days ago. Still holding shape, and have not wilted” Peter
“It is now 9 days later and the rose is still beautiful and has not lost a single petal” Edel
“Recipient said flowers were beautiful and still very good 10 days later. Delivery person was very polite” Denise
“I do not like to order online so will only do phone orders. I spoke to Louisa, who was friendly and helpful” Toni
“The staff member was so helpful to me over the phone, I think her name was April. My sister was overjoyed” Thalia
“You didn’t have the flowers I selected, so you contacted me to advise. The replacement was loved by the recipient” David
“I was very impressed that you communicated about the different flowers being changed. They arrived on time” Serena
“I was concerned the gift would not reach its destination, being rural. It arrived within the promised time” Robby
“Great care shown to ensure they were delivered to the correct student in a large UQ College” Nicole
“A special thankyou to the delivery man for ringing my daughter to let her know he had put the flowers in the shade” Suzette
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The 2pm line

2pm on a weekday is a bench and run window. The florist needs the afternoon to build the arrangement and cross the suburb. Saturday closes at 10am.

Where the orders land

Four addresses take nearly all of them: apartment towers, two hospitals on Arnold Street, aged care on Thames Street, houses.

What shortens a vase

Air conditioning does. Sweet pea drops from a week to under two days beside an outlet, and 53% of homes here are flats.

Who makes it

We have no shop in Box Hill. A florist near the suburb makes the arrangement up that morning. The trade is set out below.

Whose Cool Room Your Order Comes Out Of

We have never had a counter in this suburb and we do not employ the person who makes your flowers. A florist close to the area puts the arrangement together on the day from their own cool room. If you live here and want to stand at a counter and point, a shop on Whitehorse Road beats us on that. And the photograph on any product page is the premium size, which is how the whole trade photographs and still catches people out. What you get is an order that does not hang on one shop being open and staffed on a Tuesday in February.

Ask where the vase is going to stand before you ask what is going in it.

Anna, qualified florist | fifteen years on the bench, three of them on orders out of Pottsville

People worry about a Melbourne February and they worry about the wrong month. A doorstep here is survivable. What kills a bunch is a two bedroom flat with the air conditioning on and one spot for the vase, a metre and a half from the outlet.

I noticed it first on the flat deliveries. Dry air pulls water out of the petals faster than the stem can lift it, and the edges go papery from the outside in. Hydrangea is the quickest to go, sometimes inside an afternoon. Send carnation or a cymbidium orchid to a flat. Waxy petals barely register dry air. Keep the vase off the counter the fruit sits on, because ripening fruit gives off ethylene gas and it shatters carnation inside a day. Get the position right and a fortnight is normal.

How Long Flowers Last in an Air-Conditioned Apartment

Vase life, still room against a running outlet

Days at 20 to 24 degrees, the band this suburb runs most of the year. Draft column is a vase within a metre and a half of a running outlet.

Stem
Still room
In a draft
First sign
Sweet pea
7 days
Under 2 days
Papery at the petal edges
Hydrangea
7 to 10 days
An afternoon
Head drops, no recovery
Carnation
About 14 days
About 14 days
Waxy petals shrug it off
Cymbidium orchid
14 to 21 days
14 to 21 days
Holds above 8 degrees

The person choosing the stem is never the person choosing where the vase goes.

At a ward desk none of that applies, because nobody there is going hunting for a vase. A boxed arrangement turns up ready to sit on the bedside table.

Shop flower arrangements

From Your Order to Their Door or Their Desk, Same Day

Melbourne's flower market at Epping trades from half past three in the morning and shuts by seven, so a florist's day is built backwards from dawn. Our 2pm cutoff is set by that clock.

1
Order before 2pm
2
Matched to a florist nearby
3
Made up that morning
4
Door, lobby or desk
5
Ring us the same day

What People Send to Box Hill, and What Gets Through

Under-fifteens are half the state average here and there are two acute hospitals inside the postcode, so the occasion mix looks nothing like the suburb next door. Most of it is ordered by somebody who is not in Box Hill and often not in Australia. New baby orders run steady behind the three below.

A Ward at Box Hill Hospital, or Epworth Across the Road

You have a ward number off a text message and no idea whether it is still current. Building A is on Arnold Street and Building B is on Nelson Road, so the notes need the building as well as the ward. If the number is a day old, the switchboard will confirm the ward before you order. Hospital flowers and get well flowers both do better ordered early.

Anna, qualified florist

Low scent, low pollen, in a box. Nobody on a ward is going hunting for a vase, so a wrapped bunch becomes a job for a nurse with fourteen other things on. Epworth prohibits lilies by name. On the card, Thinking of you, hope you are on the mend does the whole job.

White Carries Across Nearly Every Tradition in This Postcode

You are still working out where the service is and what the family would want. Flowers are a small thing against what has happened, and they are still what you send when you cannot be in the room. Condolences go to the house. Service flowers go to the funeral director with the date on them, and Le Pine on Whitehorse Road has twenty-five car spaces off Linsley Street, so early beats on time. Keep the card short: thinking of you and your family this week is enough. More people in this postcode speak Mandarin at home than speak English, so tell us how the family name should be written and whether the message goes in English. White sympathy flowers or funeral flowers both work.

On the two that catch people: keep red out of a sympathy order here. Chinese, Vietnamese and Buddhist services tend to read it as celebration, and that includes a red accent buried in the foliage. The exception runs the other way: for a Hindu family an all-white western wreath is usually the wrong answer, because the garlands are the family's own work and flowers to the home come after the cremation. Chrysanthemum is the third one that holds in a flat, and it is the one I would ask about before sending it to a house here. Ask the family whether they have a preference. One question, and most of the guesswork goes.

Do Graduation Flowers Really Only Happen in November?

Somebody in the family has finished, and the handshake is happening somewhere you will not be. Deakin's Burwood campus graduates twice a year, February or March and again in June or July, and Box Hill Institute is on Whitehorse Road inside the suburb, so graduation flowers here are an autumn job and a winter one. Skip the venue, because the graduand has no fixed address that day. The house the night before or the workplace the morning after both have somebody in them to take it.

June to August is the best flower buying of the year in this state and nobody says so, because it is not a gifting season.

Into a ward before 2pm on a weekday and it is at reception the same afternoon.

Shop hospital flowers

Not sure what to send?

Most of the calls I took were from people with no idea what to send. Ordinary call. Nothing awkward about it.

Anna's answer here is a cymbidium orchid. One spike, five or six blooms opening along it in turn, and nothing else needed in the vase. A fortnight to three weeks at room temperature, so it is still going after the visitors have stopped coming, and it is right in a Chinese or Buddhist household where plenty of western gift flowers are not. Otherwise florist's choice uses what came in fresh that morning.

Box Hill Delivery Questions, Answered Straight

Can you deliver to a ward at Box Hill Hospital?

Yes, and in our experience the flowers stop at main reception, then a ward clerk carries them the rest of the way. Intensive care and oncology wards generally take none at all, so ring the switchboard first.

What happens if nobody answers the intercom in a Station Street tower?

The driver makes one attempt. Most of the residential towers here have no concierge and nowhere safe to leave a box. A mobile in the notes is the fix.

How late can I order for a service at Le Pine on Whitehorse Road?

Flowers for a service want to be with the funeral director the day before. Same morning is a gamble and we will say so on the phone before you pay. If the service is today, ring 1300 360 469 before 2pm.

Do you deliver to the aged care homes on Thames Street?

Yes, to reception. The Uniting AgeWell home spreads a hundred and twenty beds across eight cottages under one street number, so name the cottage in the notes.

Cutoffs, Delivery Notes, the Kerb, and Who Takes It At the Other End

Cutoffs

2pm weekdays for same day, 10am Saturday, no Sunday. Delivery is $16.95 across 3128 and out to Mont Albert.

What the notes need

The apartment and the tower name wherever one street number covers more than one building, plus a mobile for the recipient. A landline is worth nothing at four in the afternoon.

The kerb, currently

Rail Loop work has taken most of the kerbside loading on Whitehorse Road and it will for years yet. Morning orders get the easier run.

Who receives it, and when they are open

Almost everything here ends at a desk, and a desk needs more than a street number. Box Hill Hospital takes visitors from 8am to 8pm and Epworth most wards from 10am, and in our experience a delivery can land outside those windows because reception holds it. I did the hospital and funeral home runs myself around Tweed Heads and the Gold Coast between 2006 and 2010, usually with Asha on my hip because she would not be left in the car, and a toddler at a reception desk turns out to be the fastest way ever invented to get somebody to look up a patient. Different city, same desk.

Flowers never go in a parcel locker. A sealed metal box with no water and no air is not a delivery point for something alive. Order before 2pm and it is at the address that afternoon. At a hospital, the walk to the ward is on top of that.

Send get well flowers today

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After You Order

An order number reaches your email as soon as the payment clears, and the job goes out with the address, the unit or ward, and the card message attached. If something is wrong, ring 1300 360 469 between 7am and 6pm on a weekday and send a photo that day. A photo the same day gets the order fixed. A photo on Thursday about a Monday delivery gets an apology.

Siobhan, co-founder, on the quiet week afterwards

The part nobody warns you about is the silence. You send flowers to a ward or a nursing home, hear nothing for days, and start wondering whether they turned up at all. They almost always did. New mothers are asleep, patients are on medication, and somebody eighty-seven and very tired does not reach for the phone to say thank you. Order from another time zone and that wait feels twice as long. The flowers did their work at the other end the moment they arrived, whether anyone has managed to tell you yet or not. Ring and ask us if you want to know it landed.

The delivery we get wrong most often here is to a flat nobody could get into, and it is nearly always one placed late with no mobile on it.

ABN: 17 830 858 659

Nearby suburbs we deliver to

Same 2pm cutoff on each, and each of those pages carries what is different about getting into that suburb. The full list sits on our Melbourne delivery locations page.

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Co-founder, Lily's Florist

In 2012 a woman rang wanting flowers for her mum in Box Hill on the Saturday. We had no settled arrangement out there then. I sat with the phone book and Google open and rang shops until one said yes. Her mum got flowers on the Saturday. Whole system, and it worked more often than it had any right to. That was how most Melbourne orders got done until 2013, by which point we had well over a hundred florists across Greater Melbourne.

Siobhan and I have run Lily's Florist since 2009, with around 800 partner florists and no shop of our own anywhere. How that came about is on our about Lily's Florist page.

Our Kingscliff shop

* The original Kingscliff shop, bought 2006. The brand and the network came three years later.