9/9

Send Flowers to Wentworth Falls, Someone Is Usually Home

Up here the run goes out in the middle of the day. A doorstep at eight in the morning can sit under zero in July, and frost on a petal does damage that cold air never does, so it waits for the frost to lift. Order by 2pm on a weekday and it still lands that afternoon. After 2pm it is the next working day, Saturday closes at 10am, and there is no Sunday run. The arrangement is built on the day by a florist in or close to the town, so it is not boxed and freighted for two days. Delivery is $16.95, from the lake end to Falls Road, and to the ward desk at Katoomba. Not sure what to send, or is it a driveway nobody can find? Ring 1300 360 469.

Order online by 2pm · from $42.95 · $16.95 delivery Phone 1300 360 469 · 7am-6pm weekdays, 10am Sat

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"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
"Very easy to order and overall very happy... delivered on the day requested" Patricia
"Prompt delivery... Beautiful sympathy arrangement sent to a friend" Paula
"Great flowers... Easy to use" Margaret
"Very easy to order and contact" Lucy
"Easy to follow and products suited my needs" Julie
"Easy and good variety" Deb
"Website was easy to navigate... flowers arrived on time and were exactly as they looked online" Joan
"Great service! Quick and easy to use... Flower presentation was amazing!" Samuel
"Exactly what i ordered online... received them the same day" Vicki
"They responded to my requests quickly" Elizabeth
"Awesome flowers... beautiful and fresh" Brenda
"Very informative... great customer service" Sarah
"I ordered a beautiful bunch of flowers and they were delivered on time" Lisa
"Quick and easy process to order flowers." Karen
"Very reliable. My friend was very pleased... arrived on the correct day" Susan
"Easy ordering process... order delivered on time requested." Brett
"Always use Lily’s. User friendly from phone" Alan
"Helpful, cooperative... Flowers were delivered on a Saturday" Lindy
"Website was so easy to use, Bouquet of flowers where beautiful" Vicky M
"Happy... very professional they double checked all my information" Renate
"Great, easy to follow and very clear" Rhonda
"Website is very user friendly... can order within minutes" Macca
"Great experience made easy... good fair prices" Gloria
"Great website. Flowers are beutiful." Johannes
"Gorgeous flowers... Easy to use, great selection" Natalie
"Well displayed choices. What was ordered arrived." Pamela
"Beauitful flowers and a great service" Aisling
"Easy to order... Very good communication" Sandra
"Friendly service, beautiful flowers" Cindy
"Super easy to navigate... delivery took less than two hours" Kim
"The flowers were amazing and delivered on time." Daniel
"Able to help me and get flowers to my mum that very afternoon" Cassandra
"Fast efficient delivery... delivered on the same day" Vicki
"AMAZING flowers + great service, 10/10 would recommend!" Gabrielle
"Easy to order, flowers were beautiful and arrived when promised" Lynda
"Absolutely gorgeous... blown away by how beautiful they were" Anne-Maree
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The altitude

The town runs 5 to 7 degrees under Sydney. A rose that gives a Sydney lounge room seven to ten days runs ten to fourteen here.

The 2pm cutoff

It is one build and one drive. 2pm weekdays, 10am Saturday, and no Sunday, because the Sydney market floor does not trade one.

Where orders land

Most land on a long block with the letterbox nowhere near the door. Put the gate in the notes and it saves a day.

Who makes it

No shop of ours in Wentworth Falls. A florist with the stems and the bench space that day builds it. The trade is below.

Where the Arrangement Is Actually Made

There has never been a Lily's shop in the mountains. There has only ever been one Lily's shop at all, at Kingscliff, and we sold it. This business is made of calls we could not fill, twenty-odd a day for towns we had never set foot in, until we stopped apologising and rang a florist in one of them instead. Wentworth Falls is one of those calls. You give up the counter, which is a real loss. There are two flower shops on Station Street and we are not one of them, so nobody here can hand you a bucket to point at. We find you a second bench the morning the first one is shut for a funeral.

Frost on a petal, and why the cold is doing you a favour

Anna, qualified florist | trained in North Carolina, fifteen years on the bench

I came to this off a North Carolina bench, then spent three years watching stock move for a network that grew from twenty florists to over a hundred and fifty. Cold gets blamed for damage it does not do. Frost is contact. It sits on the petal and collapses the cell under it, which is why the run waits for it to lift. Cold air alone leaves it untouched.

Take ten degrees off a room and a flower respires at about half the rate, so it ages half as fast. A house holding fifteen to eighteen degrees through winter runs a disbud chrysanthemum eighteen to thirty days, and keeps a hydrangea a fortnight where the same stem gives up in two down in a warm Sydney lounge.

The air is drier at this height and pulls water out faster, so recut on the angle the day it lands. A flat cut seals on the vase floor. One exception: a cymbidium orchid wants to stay above eight degrees. That one does mind the cold.

The Hours a Winter Order Actually Moves

One July day, one order

Where a Wentworth Falls order sits at each hour, and where the cutoff bites. July mean minimum here is 0 degrees. The cutoffs are ours.

7am, frost on the ovals

0°C

Nothing soft goes onto a step in that. The van holds and the stems stay in water.

11am to 4pm, the run

The window

Frost has lifted. The building is done, the drops go out, and most doors up here are answered.

After 4pm

Held

Anything that missed the run is built for tomorrow's. Nothing sits out overnight to freeze.

You order On the bench On the run At the door
Ordered by 2pm
Built that morning, out on the midday run, at the door the same afternoon.
Ordered 2:15pm
Tomorrow's run. Fifteen minutes costs a day.
Saturday
Cutoff moves to 10am, because the workroom and the road both get half a day.

What it buys you: a handover. Most of these addresses have someone home on a weekday, so the flowers go into a hand at the door.

Send an arrangement before 2pm today

You will not be standing on the step to see any of it. The florist will.

What Happens Between Your Card and the Door

1
Order by 2pm
2
Florist matched
3
Stems conditioned
4
Built by hand
5
Handed over

What Goes Up Here, and How to Get It Right

Three situations account for nearly everything going to 2782, and a bunch for Mum belongs inside the first.

The Weeks You Keep Not Making the Drive

You do not need a birthday. Ninety minutes of highway and a working week is reason enough, and thinking of you covers it without making you explain yourself. We left Sydney and our whole family in 2006 (which was rough) so I know that Tuesday. In our experience most weekday drops here are handed over at the door, and where nobody answers it goes out of the wind on the sheltered side. On the card, "No reason, just thinking of you" is plenty.

Anna: colour is what registers from the doorway, before anyone works out what is in it. Alstroemeria is the value buy in a cold house, a fortnight of it, as long as it is not next to the fruit bowl.

Sympathy Splits Two Ways Up Here

Flowers do not close the distance and you know that. They put something of you in the room while it happens. Funeral or family home is what to settle first, because it changes the timing more than the flowers. Service flowers tend to be timed with the funeral director, at Leura Memorial Gardens or the cemetery in town, so they are not standing since dawn. Flowers to the house go any day that week. On a lawn section a tall vase goes over the first time the wind comes across, so a wreath or a sheaf is the safer graveside build. On the card, "Thinking of you and your family" does it, and the card is the part that gets kept long after the flowers have gone.

Anna on colour, and what actually holds

Plenty of services here are not religious ones, and those families want what the person grew, natives and colour and all. A white default is the safe call that misses them. If white is right, ask for disbud chrysanthemum. Eighteen to thirty days in a cool room, and no browning at the edges.

Send an Eightieth She Can Actually Reach

An eightieth in a house that is already full is a different job from a thirtieth. Space is the constraint, and hands that ache do not want a wrapped sheaf and a hunt for the scissors. The right one arrives finished, in water, low enough to see over at the table.

Familiar beats impressive at eighty. Roses, daisies, stock. A stem she has had in the house before lands harder than one she has to work out.

Ninety minutes away, at their door this afternoon.

See the natives, order by 2pm

Not Sure What to Send?

Most people ordering flowers cannot picture what turns up. Andrew's first ever call at the Kingscliff shop was a woman asking three quick questions about flowers, and he turned round and looked at me. Neither of us had a clue.

Anna's steer for a house this temperature: a vase arrangement of alstroemeria and chrysanthemum, nothing tropical between May and September, and under $60 still buys a proper one up here.

Leave it to the florist

Wentworth Falls Delivery Questions, Answered Straight

Can flowers reach a ward at the Blue Mountains ANZAC Memorial Hospital?

Katoomba is eight kilometres west and the ward goes out on the same run as the town drops. From what our florists see they land at reception, the clerk logs them, and they reach the bed on the next round. Order once there is a ward number, because in our experience intensive care will not take them at all, and send hospital flowers in a vase or a box. No lilies: the pollen travels between rooms on staff clothing.

Why is there no Sunday delivery?

The Sydney market floor does not trade on Sunday. A bunch built on Friday has spent its two best days by then, and Monday is the honest answer.

Do you cover the Grammar School formal and graduation season?

Yes. Corsages and graduation flowers run October into December, and the whole cohort wants the same afternoon, so order the day before.

Ordering Flowers to 2782

Cost

From $42.95, delivery $16.95, the same fee for a highway house as for a block off a fire trail.

Coverage

2782, and out through 2780, 2783, 2784, 2785 and 2778 on the same mountain run.

Winter

June to September the drops go mid-day. If the house is empty, say so and we hold it.

Worth putting in the notes

One line about the gate, the dog or the second driveway beats anything else you can tell us. Saturday orders close at 10am and go the same morning.

See the bunches
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After You Order

An order number comes by email and the job goes out as a paid order, which is the part that matters, because nobody is doing us a favour. If it lands wrong, ring 1300 360 469, 7am to 6pm on a weekday, or send photos both sides the same day to [email protected]. Inside twenty-four hours it can still be fixed in the room it stands in.

Andrew, on the orders that used to come back

Between 2006 and 2013 the phones were ours, and the mountains orders that went wrong were almost never about the flowers. They were about the address. We were converting orders into Word documents and faxing them, yes I said fax, so a house number on a road that also runs as a lane arrived as whatever the machine made of it. Back on the van, delivered next day, no use at all to a Saturday service. So a mountains order with no gate detail now gets a phone call before the run leaves. We used to make that call after it came back. Ten minutes and one awkward call, against a wasted day.

No word from them by evening is normal. People thank whoever is in the room first, and the flowers had done their work in there long before anyone thought to text.

ABN: 17 830 858 659

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About the Author

Andrew, Ivy, Siobhan and Asha Thomson, Hobart, June 2024
Co-founder, Lily's Florist

I have never lived in the mountains, so I am not going to pretend I know the place. What I know is the ordering end. For years I sat downstairs taking the phone orders, for towns I had never been to either, which is a strange job when you think about it.

Andrew and I started the network in 2009, three years after buying a flower shop at Kingscliff. Asha was born into the middle of it and is at university now, training to teach. The rest is on about Lily's Florist.

Our Kingscliff shop

The Kingscliff shop, bought 2006. It looked like it did in 1979 when we got the keys.