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Flowers to Glanmire, 186 People and Not One Shop

You know the gate. You know there is a grid to rattle over, and a dog that meets the car before anyone in the house does, and a shed roof you can pick out off the Great Western if you know where to look. What you cannot do is put any of that in a box marked Street Number, because nobody out there has ever needed one from you. Siobhan here. Nearest shop is ten kilometres of highway away. The hard part of this order was never going to be the flowers. Tell us the turn. In by 2pm on a weekday and whoever gets the gate that evening finds them sitting there.

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What a Protea Is Made Of, and Why It Decides a Glanmire Order

Anna, qualified florist | every state and territory, every kind of address, taken down off a phone in a converted garage at Pottsville

Pick up a protea and the first thing you notice is the weight. It is heavier than it looks and it does not flex. Roses come into a cool room in buckets and you pick them up like they are made of paper, because near enough they are. Proteas come in a box and you can stack the box. I cut both for years, and the difference between them has nothing to do with toughness in the vague way people mean it. It comes down to four things you can see once somebody points at them.

The pink collar people call the petals is a ring of modified leaves. A thumbprint on one does not go brown by the afternoon the way it does on a rose petal. The leaves carry a wax layer, a jacket you can feel with a fingernail, and its job is holding moisture in while the thing stands out in the sun. Then there is the stem. A rose stands up because every cell in the neck is pumped tight with water, so the hour it loses that water the head folds over. A protea is held up by lignin. It is wood. There is no turgor in it to lose and nothing to fold.

Which is the part that decides things out your way. The vase life on the label is the least of it. What matters is the wait. In January, a rose sitting in its box on a gate post for an hour while somebody finishes a run of fencing is a rose you have paid a hundred and forty dollars to cook, and I have taken that call more times than I can count. Put a protea through the same hour and it does not notice.

Fair warning though, because this is the bit nobody tells you and then people ring me about it. Once a protea is in water it drinks like a horse. It will empty a vase in a couple of days, and the leaves go black from the bottom up. It looks like death. It is the flower head pulling the sugar out of its own leaves to keep itself going, and the head will still be perfect a fortnight later. Top the vase up, pull the black leaves off, stop worrying. They will not look like the flowers in your head. Send them anyway to an address that has to wait.

From Anna's bench

A protea, drawn the way a florist sees it

Four reasons the same stem survives an hour on a gate post when a rose would not.

1 2 3 4

1Those are leaves

The pink ring people call the petals is a collar of modified leaves. Leaves do not brown at the edge the way a rose petal does when a thumb touches it.

2The wax jacket

Every leaf carries a wax layer you can feel with a fingernail. It is there to stop water leaving. It works on a gate post as well as it works in a paddock.

3Wood, not water pressure

A rose stands up because its cells are pumped full of water. Let the water go and the neck folds. A protea stem is wood. It has nothing to lose.

4Small leaf, small loss

Narrow, stiff, and not many of them. Less surface facing the air means less water going out of it every hour it sits there waiting.

Four features, one reason: everything on this plant evolved to hold water in a country that does not hand it out. A gate post on a July morning is not the hardest thing it has ever done.

What Happens Between Your Order and That Gate

We own nothing on Glanmire Lane and never have. What we own is seventeen years of sending flowers up this stretch of highway and the whole Blue Mountains run behind it, since 2009, which is long enough to have learned that out here the notes beat the map every single time.

The whole model, in Andrew's handwriting. Five boxes, and no warehouse in any of them, which is the part people find hardest to believe.

What happens to your order when it hits the Lily's Florist network
1
You order online or on the phone before 2pm on a weekday
2
It lands with a partner florist near the area as a paid order, gate description attached
3
Made by hand the day it goes, out of that day's buckets
4
Into the van with your notes, not just a pin on a screen
5
Handed over, or left exactly where you told us to leave it

The bit that surprises people is why a florist would say yes to any of that. When we started in 2009 we drove out to our first partner, asked her to take our orders, and told her there would be no fee to her at all. All we asked was that she put a few extra stems into the bouquet to cover our commission, and we told her to her face exactly what that commission was, which in this industry at the time was close to heresy. Seventeen years on, that is still the shape of it. Every order-gathering site in this industry takes a cut, us included, and most of the disappointment in flowers lives in the gap between what the customer paid and what was left for the florist to spend. The only thing we have ever argued for is that the florist knows the number before they say yes. It is also why the one building your order has a reason to care what lands at your gate.

The Three Orders That Actually Go to Glanmire

You have just scrolled past six photographs, so let me deal with the question those always raise before we get anywhere near occasions. Will it look like that? It was the question Anna got most, by a long way, and she gave everybody the same one back: it will look like whatever a florist builds out of the strongest stock in their cool room that morning. Sometimes that beats the photo. Occasionally it uses different stems. What it will not do is turn up three days old in a box, because there is no box and there is no warehouse. As for what to send, out here there is a format answer before there is an occasion answer. An arrangement comes in its own water and nobody has to hunt for a vase, which counts for a lot when the person it is for might be two paddocks away for the next three hours.

Anniversary Flowers for a Farm Marriage

Forty years on the same paddock. Nobody throws a party for it and half the time neither of them mentions it, so it falls to one of the kids to notice the date and do something about it from wherever they ended up.

Anniversary flowers to a property go to a door, not to a venue. There is no audience, nobody is dressed up, and the whole thing lives or dies on a kitchen table. The good news in that is you can stop worrying about how it photographs, and put the number of years in the card instead. Our florists have run enough of these to have noticed the pattern: the ones that land are the ones where the sender wrote a date, not a sentiment. If romance is the register you want, the romance range is where to start.

Anna, qualified florist

A dozen roses is the reflex and I will tell you something most florists would not. In a cold house like the ones out there, roses do well. Ten to fourteen days, because the cold slows the bacteria that finish them off in a week in Brisbane. So the reflex holds up better than the trade lets on. The money still goes further somewhere else. The same spend in alstroemeria runs fourteen to twenty-one days, and anything over twenty degrees actively stops it developing, which is a problem in Darwin and a gift out your way. Each stem carries buds that open in sequence, so in week two it is still opening flowers it had not got to yet. One catch, and it is the one that gets people in a farmhouse: alstroemeria hates ethylene and a fruit bowl is an ethylene factory. Put it on the bench next to the bananas and the buds drop before they open, which is the entire thing you paid for. Any other bench in the house is fine. An anniversary is a date. Buy the thing that is still becoming something on the day.

What to Send When the Service Is in Town and the Family Is Not

There is no version of this where the flowers are enough, and you worked that out before you opened the page. You are sending them anyway. The other option is a text message.

Two addresses, two different orders, and it is worth deciding which one you are placing before you start. Flowers for a service go to the funeral director in Bathurst with the person's name and the time on them, because the directors run the chapel and the flowers arrive into their system rather than the family's. Flowers for the house go out to the property, and those are the ones that turn up on the Tuesday after, when the cars have stopped coming down the drive and the kitchen has gone quiet. There are no right words for the card and nobody out there is expecting any. Thinking of you and your family is enough. And if a second order comes a month after the first, that is not you forgetting something. Two in three people at Glanmire put a religion on the census and most of those put Catholic. In our experience Catholic families often mark the month's mind, and then the anniversary after that. Ring us for the second one. We will still have the first.

The shape question comes up on almost every one of these. Anna has a straight answer.

A sheath and a bunch are two different objects and people order them as though they are the same thing. A sheath is built flat, tied at one point, made to lie on a coffin lid or in the crook of an arm. Put one on a kitchen bench and it looks like something that has fallen over. A bunch is built to stand in water, and it wants a room to stand in. Decide where it is going and the shape decides itself. On colour, out this way you have more room than you think. Red is the most dangerous colour at a funeral almost everywhere I ever worked a phone. A Western Christian service is the exception to that, and out here that is most of them. White lilies, white or pink roses, chrysanthemums, all of it expected and none of it will land wrong. One more thing, and it matters out there. Glanmire sits on Wiradjuri Country, and for a place that small the Aboriginal share of it runs above the state average. If you know the family is Aboriginal, I would not take your order until you had rung and checked. That was my first question on the phones for three years and it was never a formality. Some families want flowers. Some do not. None of it is mine to assume from a garage in Pottsville. Where flowers are welcome, go native. Banksia, kangaroo paw, waratah, eucalypt. They belong to the place the person belonged to. Sheaths and wreaths sit in their own category for a reason.

Someone Just Sold the Herd, or Handed Over the Keys

There is a whole category of good news out here that nobody has built a flower category for. The 2021 census could not find a single person at Glanmire out of work, which is the bit outsiders get wrong about a place with no shop in it. A record sale. A property changing hands after four generations. Somebody finally getting off the tractor at seventy-eight because their knees made the decision for them.

These are the days nobody marks, which is exactly why a delivery lands so hard on one. The stock sells, everyone goes back to work, and the person who spent a working life building the thing gets a handshake in a saleyard and a drive home. Celebration flowers cover it, and so does a thank you, depending which of the two you happen to be. Either way it goes to the house, and the house is the bit we need described.

The question came up on the phones more than you would expect. Somebody wanting flowers for a bloke and getting stuck on it, because everything on the screen was pink and soft and looked like an apology. My answer never changed and it never involved roses. Something with structure in it. Banksia, a bit of leucadendron, gum for the smell, and from about now through to September the wattle is in, which is the one time of year I would pick a native for how it looks rather than for how long it lasts. It sits on a table in front of a man in a work shirt and nobody in the room feels strange about it. In three years on the phones I never had one of those come back at me.

Order before 2pm on a weekday and it is at the gate that afternoon.

Browse Mixed Flowers

What if the Reason You Are Sending Is Not on This List?

Most orders do not arrive with a category attached. Someone is having a rough month. You drove past the turn-off last week and thought about them for the first time in a year. You live four gates down and you are not the knocking type. Thinking of you exists for exactly that, and you do not owe anybody a reason for using it.

I would not reach for florist's choice here. It is a good option in a town, where the florist knows the street and can weigh what actually came off the truck that morning against who it is going to. Out at a gate, with nobody standing there to take it, the choice needs to be made on how the stems behave over the next six hours. What looked best in the bucket is a town answer. If I wanted a bunch that would forgive a long driveway, I would start with chrysanthemums, disbuds or spray. They are the most temperature-resilient stem in the trade, eighteen to thirty days up here, and the fact that they are also the cheap answer is a coincidence I have never once apologised for. Natives are the step up if you want something that looks like the country it is landing in. Either one, ask for structure and no soft heads, and it will still be doing its job on Friday whether somebody got down to the gate at eleven or at five.

How to Order Flowers to Glanmire

Phone

1300 360 469
7am to 6pm weekdays
10am Saturdays
Or order online any time.

Same Day Cutoff

2pm weekdays, 10am Saturdays, no Sunday delivery. On Bathurst 1000 weekend in October the Great Western Highway carries the whole event past your front fence, so give the order an extra day if the date will move for you.

Delivery $16.95

Same $16.95 to a gate on the Great Western Highway as to a terrace in Sydney. Glanmire Lane is the turn most orders take. The rest come off the highway itself, which is the one that catches drivers out. Sections of the lane are unsealed and our florists have found it cuts up after a wet week, so through winter give us the gate and keep the driver off the paddock track.

Reading a Gate Off a Working Freight Route

The Great Western Highway through Glanmire is a national road with B-doubles on it, and that single fact shapes every delivery here. About one in fourteen working people at Glanmire is in road freight, so a fair few of the trucks going past your gate belong to the neighbours. A driver gets one pass at your turn. He cannot slow to a crawl reading letterboxes with a truck behind him, he cannot stop on the verge to check a map, and if he goes past it the next safe place to turn around is a long way further on. So the delivery here is decided in the notes box, before he ever leaves the shop.

Rural numbers here run into the four thousands off the highway, they are not always on the gate, and in our florists' experience the pin does not always land where the house is. Give us the turn, a distance from something that does not move, and one thing a stranger can see from the road. There is one fixed point on this stretch that everybody knows, and it is the Glanmire Hall at 4824 Great Western Highway, the hall that turns into the polling booth every few years. If your gate is a kilometre either side of it, say so. It is the one landmark out here that a stranger and a sender can both find.

Then say where they should end up if there is nobody in the house, because there often is not. If the notes are thin and the address is one we cannot pick off a map, we ask the florist to ring before the van leaves rather than after it gets back. That one call is the whole difference here. Order by 2pm on a weekday, or by 10am on a Saturday, and it is at that gate before the day is out.

Worth screenshotting before you order

Five things that put a driver at your gate first time

Not one of them is a street number. Put these in the delivery notes, in this order.

1The turnOff the highway or off the lane, and which way. North side or south side.
2The distance from something fixedMetres or kilometres from the Glanmire Hall at 4824, the mouth of the lane, the creek crossing. A number an odometer can use.
3What the gate looks likeColour, pipe or timber, open or shut, grid or no grid. One line will do it.
4What is visible from the roadThe shed roof, the row of pines, the tank, the name on the box. Whatever a stranger would see.
5Where to leave them, and a mobileVerandah, shed office, back step. Plus a number that will answer at eleven in the morning.

The locals already do it this way

"Turn left into Glanmire Lane and approximately 1.4 km on your right is Glanmire Kennels and Cattery."

That is a business with a perfectly good street number, 148 Glanmire Lane, choosing to give directions as a turn and a distance instead. Adrienne and Michael Miller have been out there since 1988. They are not guessing at what works.

What tends not to work

A number on its own. The driver reads the notes before he reads the map, and the notes are the only part of this order you control after you hit send.

Sixteen words in a delivery notes box is the difference between a bunch on the back step and a phone call you have to take at work.

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After You Order

Once you have paid, the order goes out to a florist close to the area with your card message and your gate description on it, and from there it is out of our hands and into somebody else's, which is the honest version of how this works. In 2009 that same order left here as a Word document Andrew faxed. Yes, faxed. The box it goes in has changed. What we put in the box has not. They build it in the morning, somebody drives it out, and nobody else stands in between.

If you get to the checkout and realise you have described the place badly, or you remembered the good landmark thirty seconds too late, ring 1300 360 469, seven to six on a weekday or from ten on a Saturday, and we will add it to the order. Or email [email protected]. Both go to a person. Neither goes to a queue.

Andrew, on the orders that run late out here

The complaint we get from addresses like this is hardly ever about what was in the box. It is that the order landed at four in the afternoon and by four the person had gone into town. I did those runs myself for a couple of years out of the Kingscliff shop, Asha in the back seat, mid-summer, Tweed Valley Way, watching the clock the whole way. The country one always went last, and it went last because the maths made it go last. The town drops are five minutes apart and the far one is twenty minutes each way. So we stopped implying a morning. If your order has to be there before a particular hour, ring me and say the hour out loud, and it goes on the order as a time instead of a hope.

Nobody enjoys that answer. It is the true one, and I would rather you heard it now than at four o'clock.

And if the flowers land and the phone stays quiet on you, do not go reading the silence. People on properties are not much in the habit of photographing things and texting them off. If you need it confirmed, ring us and we will chase the florist for you.

ABN: 17 830 858 659

About the Author

Andrew and Siobhan Thomson, co-founders of Lily's Florist
Siobhan Thomson
Co-founder, Lily's Florist

I have a marketing degree, which sounds completely irrelevant right up until you notice that this entire page is an argument about what you type into a delivery notes box. Andrew builds the systems. I spend my time working out what people actually need to be told, which is almost never the thing they came here looking for. The flower shop at Kingscliff came first, in 2006, and neither of us had sold anything to anybody before that. The brand and the network turned up three years later.

I have never stood on the Great Western Highway at Glanmire and I am not going to write as though I have. What I do have is twenty years of listening to people try to describe a place to a stranger who has to find it. That is the part of this I know. The flowers are Anna's part, and there is a reason she is here doing the flowers and I am not. Early on we worked out that neither of us could tell a customer anything useful about a stem, and worse, that no florist had much reason to take two ex-Sydney nobodies seriously. So we hired one. Anna was on the bench at a small shop at Salt, North Carolina-trained, newly landed at Casuarina with young kids. We did not hire her to write. We hired her so that when we rang a florist we had never met and asked them to trust us, somebody on our end spoke the language. The rest is in the long version, if you have a coffee handy.

Our Kingscliff shop

The original Kingscliff shop, bought 2006. The brand and network came three years later.